Response to PC-EU issues

daemonios

The PC-EU server has been afflicted by serious issues for years now. Since early this year the situation has at least been acknowledged by ZOS and we have been repeatedly promised that actions were being taken to address it. However, the problems seem to be more serious and frequent, if anything. I, for one, have lost any confidence in ZOS' ability or desire to solve them. Wrong as I may be, I am convinced that ZOS has embarked on a business model that rests on keeping the game barely functioning, as a storefront to a dishonest and predatory in-game store. I wish the mandatory subscription had never been eliminated, as that model had the virtue of forcing ZOS to keep players sufficiently satisfied with the game that they would keep subscribing. As it is, one person making one large purchase in the store can make up for several players lost to dissatisfaction with the state of the game.

I can no longer contribute to this by subscribing myself, which I always have as long as I've been playing. I have now cancelled my subscription and will not be renewing it unless I can see an actual improvement in the game. There have been far too many promises. There has been far too little communication, even with the recent efforts to improve it.



If you feel as I do, post proof of your cancellation here. And if you have ever bought crowns, please consider not buying them until we've seen actual change. Let's at least see if we can come together as a community to demand a functioning game that is about more than keeping the microtransactions flowing. And if that doesn't work, then I'm sad to say ESO will no longer be a game I can play. I can only hope that we can demonstrate to ZOS that fixing the game is to our mutual benefit.

themaddaedra

I cancelled a fair few months ago already. And have no intention to pay a single penny until they somehow manage to look awakened tbh. Which is never gonna happen imo.

BazOfWar

I'm a new player who has only been playing a couple of months and can safely say it's been the worsed experience I have ever had in any mmo (connectivity and server wise) maybe I joined at a bad time.

It's such a shame because the game is beautiful graphically and has a great storyline.

I do currently have eso+ but i am doubtful it will be renewed after my current sub has ended.

RefLiberty

I've put in other topic and I will C/P it here too.

This is not Free to play game to completely justify micro-transactions, you need to purchase the base game, expansions, DLC's, and on top of that, in order to play properly you need subscription, first and the foremost because of the storage that they gave us.
I will not bash ESO+ subscription because I understand that it is the steady channel of income to support the game operations and development, wow also have it and I was always fine with that, no questions asked whatsoever why I need to pay the sub.

What I will bash is the fact that besides we need to purchase the base game, expansions, DLC's and Sub to get a normal and proper storage, all good stuff is in the Crown store and with ridiculous prices.

At least in wow, you could get all the good stuff by grinding them or earning them in raids, achievements or such, there was no need to open a store at all. Their idea was to make the people play the game, and it returned to them in a way of a game that is out there for a 15 years and still kicking.

Yeah, you can buy a pretty in-game pet or a real life plush Murloc toy (heck I did buy one for my nephew, super cute) , but that was more or less that, they gave you some value for your sub. Here you get the storage and all other cools are in the Store, so swipe you cards you milking cows.
I recently opened a thread about ships as a housing idea. Last time they had a ship on sale it went for 15K crowns.
Currently the 14K Crowns in shop is 85 euros, heeeelloooo 85 euros! for in game house. After we both the game, expansions and Subbed you put a house on sale for 85 Eur, Just lol. I have a collectors edition thank you very much, just saying.

So the conclusion.
Fix the god damn servers/database whatever, we are already paying for everything. I'm looking in my inbox from time to time to see will I also get a water and heating bill, it would not surprise me.

</ragepost off>

Daviiid_ESO

When you cancel you get an email with an adress and they ask you to mail that adress with the reason why you canceled. Make sure to send them a mail with your reason. Everyone should.

daemonios

Alienoutlaw wrote: »

the problem is the EU server does not just Cover the EU

Let me stop you right there and throw a big that's not my problem at you.

If the servers are full, expand them. If they can't expand them, get new ones. My only choices here are whether to keep paying and whether to keep playing. I don't give a flying hoot about underlying issues. That's on ZOS' end, and it's their job to fix. If this were the first time we've had problems, I'd feel more sympathy towards them, but it's not, so I'm all out of sympathy.

Fellwitch

Mine is canceled now too. Active ESO subscriber since March 2014.

Saltisol

I have no idea how you managed to post pics.

Anyways, I've been a member since January 8, 2014 but that ends today, cancelled my subscription.

Turelus

Alienoutlaw wrote: »

the problem is the EU server does not just Cover the EU, it also covers S Africa, Russia, Australia & New Zealand, whilst some ppl use the NA server the majority do not hence the customer base for the EU server is probably 4-5 times that of the NA server.

as you can see from this diagram the imbalance is plain to see

Whilst I can understand that might be the issue, it shouldn't be the excuse. If ZOS couldn't handle the EU servers covering such a large section of the globe and community they should have designed around that.

Maybe they never expected the game to be as popular as it's become and their old infrastructure or coding can't handle the new demands, but road maps and waiting months for the improvements whilst we're suffering constant server issues and outages isn't really calming people's frustrations over this.

daemonios

Saltisol wrote: »

I have no idea how you managed to post pics.

Anyways, I've been a member since January 8, 2014 but that ends today, cancelled my subscription.

Click the picture icon when writing your post and insert the full path to the image file you want to post. It must end with the actual picture file, not a shortened imgur link or something like that. In my case (replace parentheses with square brackets):

(img)https://i.imgur.com/5kaYh6s.png(/img)

Alienoutlaw

daemonios wrote: »

Alienoutlaw wrote: »

the problem is the EU server does not just Cover the EU

Let me stop you right there and throw a big that's not my problem at you.

If the servers are full, expand them. If they can't expand them, get new ones. My only choices here are whether to keep paying and whether to keep playing. I don't give a flying hoot about underlying issues. That's on ZOS' end, and it's their job to fix. If this were the first time we've had problems, I'd feel more sympathy towards them, but it's not, so I'm all out of sympathy.

i agree with you

Khenarthi

I had cancelled a week ago or so. I played well enough without a craft bag, I'll manage (and no more getting DLC dungeons on the random queue, yay).

ZOS_JesC

Greetings, we've removed a few comments that were derailing into real world politics. Please remember to keep comments constructive and on topic. Thank you.

befriendlyordie

They have 8 days to make me a believer. I find that funny since in over a year they lost me completely...... well after update 24 everything went down the tubes.




For those of you that need to know how to post a pic its easy. LOOK HERE

Fellwitch

ZOS_JesC wrote: »

Greetings, we've removed a few comments that were derailing into real world politics. Please remember to keep comments constructive and on topic. Thank you.

I realize it is not your fault, but do you guys at least see you really have dropped the ball now? If you were in our place would you continue to give you money?

Watchdog

Daviiid_ESO wrote: »

When you cancel you get an email with an adress and they ask you to mail that adress with the reason why you canceled. Make sure to send them a mail with your reason. Everyone should.

I did not receive any such e-mail when I cancelled as the PC EU server was frying during the Witches Festival event.

Alienoutlaw

seen it all now

redgreensunset

Watchdog wrote: »

Daviiid_ESO wrote: »

When you cancel you get an email with an adress and they ask you to mail that adress with the reason why you canceled. Make sure to send them a mail with your reason. Everyone should.

I did not receive any such e-mail when I cancelled as the PC EU server was trying during the Witches Festival event.

Same here. Cancelled the other weekend when the EU server bascially died for three days and I didn't get an email either, wonder if they ended that praxis. Regardless the sub is running until early January so they have until then to fix things to a playable level, if I'm going to reconsider this decision.

Turelus

Watchdog wrote: »

Daviiid_ESO wrote: »

When you cancel you get an email with an adress and they ask you to mail that adress with the reason why you canceled. Make sure to send them a mail with your reason. Everyone should.

I did not receive any such e-mail when I cancelled as the PC EU server was trying during the Witches Festival event.

It's part of the automated email you receive when you cancel.

Greetings,

This message confirms that you have successfully cancelled your ESO Plus™ membership, or a Steam ESO Plus™ membership was detected thereby cancelling a duplicate membership on your account. You will no longer be charged for membership on a recurring basis, and your access to ESO Plus™ benefits will expire at the end of your current membership.

We're sorry to see you've chosen to end your membership. If there is anything we can do to help make your ESO experience better, please feel free to contact us at esocsvip@mail.bethesda.net and let us know. Whether you have feedback, questions, or just need help with the game, we’re here for you!

If you miss your ESO Plus™ benefits, you can join again at any time by visiting your Elder Scrolls® Online account page and selecting a new membership plan. Don’t forget, ESO Plus™ provides you with access to all of the DLC game packs available in the Crown Store, 1650 crowns per 30-day membership, bonuses to character progression, and unlimited use of the Craft Bag.

Please print this email and keep it for your records.

Warm Regards,
The Elder Scrolls® Online Team

To confirm these emails do go to them, as when I cancelled previously and sent an email it went to one of their support staff who's helped me with a number of issues in the past.

I would remind everyone that if you do email them via this to be polite as that person receiving it is not the person you're angry at.

AlienSlof

daemonios wrote: »

If you feel as I do, post proof of your cancellation here. And if you have ever bought crowns, please consider not buying them until we've seen actual change. Let's at least see if we can come together as a community to demand a functioning game that is about more than keeping the microtransactions flowing. And if that doesn't work, then I'm sad to say ESO will no longer be a game I can play. I can only hope that we can demonstrate to ZOS that fixing the game is to our mutual benefit.

I don't have any proof as I cancelled my ESO+ over a month ago, but I feel EXACTLY as you do. When I pay for a service, I expect a service - right now I don't feel I am getting even close to that. I feel like I am being treated as 2nd class because I'm not in America. I feel like ZO$ are treating me as a fool.

I've had a sub for all these years (minus 6 months when I took time out), as well as bought crowns here and there, but not any more. I don't miss the crowns - stuff in the crown store is becoming less and less inspired, and more and more 2-minute reskins in Photoshop, and focus is increasingly going to the gamble rates, which just sickens me. Even in those, the offerings are getting lazier and lazier. Reskin after reskin after black horse with this on, black horse with that on, etc.

I will keep my wallet closed until ZO$ open theirs and fund some proper high-end servers and workforce that can handle the work.

pdeb360

Did the same

Watchdog

Turelus wrote: »

Watchdog wrote: »

Daviiid_ESO wrote: »

When you cancel you get an email with an adress and they ask you to mail that adress with the reason why you canceled. Make sure to send them a mail with your reason. Everyone should.

I did not receive any such e-mail when I cancelled as the PC EU server was trying during the Witches Festival event.

It's part of the automated email you receive when you cancel.

Greetings,

This message confirms that you have successfully cancelled your ESO Plus™ membership, or a Steam ESO Plus™ membership was detected thereby cancelling a duplicate membership on your account. You will no longer be charged for membership on a recurring basis, and your access to ESO Plus™ benefits will expire at the end of your current membership.

We're sorry to see you've chosen to end your membership. If there is anything we can do to help make your ESO experience better, please feel free to contact us at esocsvip@mail.bethesda.net and let us know. Whether you have feedback, questions, or just need help with the game, we’re here for you!

If you miss your ESO Plus™ benefits, you can join again at any time by visiting your Elder Scrolls® Online account page and selecting a new membership plan. Don’t forget, ESO Plus™ provides you with access to all of the DLC game packs available in the Crown Store, 1650 crowns per 30-day membership, bonuses to character progression, and unlimited use of the Craft Bag.

Please print this email and keep it for your records.

Warm Regards,
The Elder Scrolls® Online Team

To confirm these emails do go to them, as when I cancelled previously and sent an email it went to one of their support staff who's helped me with a number of issues in the past.

I would remind everyone that if you do email them via this to be polite as that person receiving it is not the person you're angry at.

Nope, no such e-mail in my Received, or in the Spam folder.

daemonios

I also received the subscription cancellation confirmation email with the email address to provide feedback, as @Turelus stated above.

It would have been better if they had provided a short inquiry during the process, even if replying wasn't mandatory. I doubt many people bother to read all of the official confirmation email, let alone take the time to send feedback to a different email address.

Saltisol

Cancelled: https://imgur.com/a/1PALG0n

probabkyravi

ZOS_JesC wrote: »

Greetings, we've removed a few comments that were derailing into real world politics. Please remember to keep comments constructive and on topic. Thank you.

'Real world' lol.

This forum is just a dream to ZOS.

Turelus

daemonios wrote: »

I also received the subscription cancellation confirmation email with the email address to provide feedback, as Turelus stated above.

It would have been better if they had provided a short inquiry during the process, even if replying wasn't mandatory. I doubt many people bother to read all of the official confirmation email, let alone take the time to send feedback to a different email address.

It was raised with them in the past about how there is no automated form/fill box when you cancel to give feedback.

As often people come to the forums to state why but that's against forums policy, so people felt there was no way to give any feedback as to why they were leaving.

Maybe this email address being added was their solution to that, but seeing as it's not a linked/highlighted address in the email (at least for me using Outlook website) it gets missed by a lot of people.

It would be much better if they could add a field on the screen where you cancel/confirm cancel to give information why you're doing so. I mean they offer you a chance to sign up to the news letter as you're leaving...

halucin0g3n

Someone need to fire these forums guys that keeps lying to us that they fixed the problems. Only few days back a Zos liar promised that they fixed the login issues on EU server, that they "worked" on a "patch". OUT! Lying is worse than incompetency.

RefLiberty

*

bzz86

You think we can teach ZOS to provide EU maintenance times in EU time zone format ? GMT at least or something ? Yeah its 6am on your east coast there in US... we dont care as it is mid / late afternoon here.

mermaid

Fellwitch

Here is my email I wrote them -

Greetings - I have just canceled my account (%%%% is the account name, via email address %%%@%%%.com).

I have been subscribed since March of 2014, either via the original subscription, or via ESO Plus.
Over and over again we have been told the issues with the EU server will be resolved.

They have not been.

I have paid hundreds of euros in subscription fees as well as a couple hundred bucks buying crown crates.

As much as I love the game and love the work that has gone into it, at this point it gives me more stress to play than to not play.

Additionally, where in the past I had no issues spending money here and there on crown crates, it feels that our business <-> customer relationship is one-sided. I simply cannot continue to give you guys the benefit of the doubt when it has been literally years without the server issues being resolved.

I sincerely wish you all the best of luck in your future endeavors