Don't take this out on them...
Seriously!
They work DAMN hard behind the scenes and get all the cr#p that comes from us players which should be landing on other people's desks.
The mess we're putting up with at the moment is the fault of others, & the community managers don't even work weekends, so what you're seeing if them in situations like this is likely in their own time.
They are like the moderators, they don’t decide what ZOS’s policy is and they can only say what their managers allow them to say.
Their job is to communicate a prearranged message on command.
They are simply errand runners carrying messages for their masters
Don't take this out on them...
Seriously!
They work DAMN hard behind the scenes and get all the cr#p that comes from us players which should be landing on other people's desks.
The mess we're putting up with at the moment is the fault of others, & the community managers don't even work weekends, so what you're seeing if them in situations like this is likely in their own time.
I'm well aware of that they are not the cause and nor the solution but how about a bit of communication ?
I'm well aware of that they are not the cause and nor the solution but how about a bit of communication ?
redspecter23 wrote: »Managing the community. Kind of like running a daycare except the pay is worse and the kids know all sorts of nasty words.
KoultouraS wrote: »
Lol mate...
So an official representative of a company bares no legal liability when a company
causes a mess?
WHat is the point of being a representative if you are mute?
KoultouraS wrote: »
Lol mate...
So an official representative of a company bares no legal liability when a company
causes a mess?
WHat is the point of being a representative if you are mute?
Don't take this out on them...
Seriously!
They work DAMN hard behind the scenes and get all the cr#p that comes from us players which should be landing on other people's desks.
The mess we're putting up with at the moment is the fault of others, & the community managers don't even work weekends, so what you're seeing if them in situations like this is likely in their own time.
What is the Community managers role, or job decription ?
Tavore1138 wrote: »
While you are probably correct the key, primary job of someone in their type of role is communication. Anything else should be secondary.
If they are 'behind the scenes' type people then they may be of huge value but should have a different job title and role. And ZoS should employ someone else to do the job of communicating with the player base.
dtsharples wrote: »why you defend these useless turds is beyond me.
dtsharples wrote: »I'll target anyone in the company.
You are either doing a good job or not.
If i receive a less than adequate meal on a night out, i'll probably speak to the waiter 1st. But i know ultimately it's the chef at fault.
But, Without breaking through the kitchen doors I can't confront the chef.
There is a line of 'command' for a reason.
Someone has to take responsibility.
dtsharples wrote: »I'll target anyone in the company.
You are either doing a good job or not.
If i receive a less than adequate meal on a night out, i'll probably speak to the waiter 1st. But i know ultimately it's the chef at fault.
But, Without breaking through the kitchen doors I can't confront the chef.
There is a line of 'command' for a reason.
Someone has to take responsibility.
So much wrong info in this thread.
I employ 51 community/ customer relations representatives in 37 states. I pay them on the avg of 72k a year plus 5 weeks vacation, pension, matching 401k and full medical.
They darn well know what the position entails when they interview and when they accept the job. That is they put up with all the BS from our vendors,partners,community, etc. it doesn’t matter if it’s in software or a company that shovels crap the position is the position.
Furthermore no one I’m sure put a gun to anyone’s head when they accepted the position at ZOS. So cry my a river somewhere else.
There are basic responses that any rep can use without going to their supervisors or it can be as serious as having to forward pertaining items to legal.
But to flat out give them a free pass do to people liking some of them is just flat out wrong.