Why does elswyer not work?

ry73765 · August 25

I purchased elswyer over a week ago at this point. I can not travel there, can't create a necromancer. And it still says I need to buy the elswyer upgrade to do all of it. Deleting and reinstalling the elswyer upgrade does not change anything

ry73765 · August 25

For some reason my video won't upload onto here

SirAndy · August 25

Elsweyr isn't green though ...

Dosuul · August 25

I suggest you contact the support in this case.

ry73765 · August 25

I have sent 2 tickets over the past two weeks. One each week... Have not gotten an email from them yet

redspecter23 · August 25

A possible situation might be that it was applied to a different account? If the payment went through, I suspect the upgrade got applied somewhere. If you have any other accounts that have ever logged in on that computer, check to see that it is not one of them that got the chapter access instead.

ZOS_BillE · August 26

@ry73765

I've sent you a message to follow-up on the tickets you've started with support.

ry73765 · August 26

I have responded and sent in a 3rd ticket @ZOS_BillE