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Why does elswyer not work?

ry73765
ry73765
Soul Shriven

I purchased elswyer over a week ago at this point. I can not travel there, can't create a necromancer. And it still says I need to buy the elswyer upgrade to do all of it. Deleting and reinstalling the elswyer upgrade does not change anything
Edited by ry73765 on August 25, 2019 8:54PM
  • ry73765
    ry73765
    Soul Shriven
    For some reason my video won't upload onto here
    Edited by ry73765 on August 25, 2019 8:55PM
  • SirAndy
    SirAndy
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    Elsweyr isn't green though ...
    idea.gif


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  • Dosuul
    Dosuul
    ✭✭✭
    I suggest you contact the support in this case.
  • ry73765
    ry73765
    Soul Shriven
    I have sent 2 tickets over the past two weeks. One each week... Have not gotten an email from them yet
  • redspecter23
    redspecter23
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    A possible situation might be that it was applied to a different account? If the payment went through, I suspect the upgrade got applied somewhere. If you have any other accounts that have ever logged in on that computer, check to see that it is not one of them that got the chapter access instead.
  • ZOS_BillE
    ZOS_BillE
    admin
    @ry73765

    I've sent you a message to follow-up on the tickets you've started with support.
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  • ry73765
    ry73765
    Soul Shriven
    I have responded and sent in a 3rd ticket @ZOS_BillE
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