Maintenance for the week of December 16:
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
ESO+ purch PENDING in Pay Pal
GarnetFire17
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Usually when I pay for a sub it goes right through. This time I got some weird message saying it the transaction could not be completed after I already paid with Pay Pal as I always do. I want to take advantage of the ESO+ crown store discount that expires in 4 days. So I checked on Pay Pal and the charge is there in "PENDING" status. There is no option for me to cancel the order, just a message saying it is waiting on Zenimax Online to process the order. Who should I contact to push the order through?
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GarnetFire17✭✭✭✭I submitted a ticket. I want that discount for the Taeseci Motif. Hopefully we can resolve this today? The faster this happens the faster ZOS gets my money afterall
ticket # 190822-003537Edited by GarnetFire17 on August 22, 2019 9:41PM0 -
GarnetFire17✭✭✭✭The ticket response was to send me instructions on how to cancel and membership, when I am trying to buy a membership. Aye aye aye.
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GarnetFire17✭✭✭✭xMovingTarget wrote: »Just cancel it, you can thank me later!
cancel what the support ticket? I can't cancel the order on PayPal I tried that. They said it's Zenimax's job to do that.0 -
xMovingTarget✭✭✭✭✭
✭✭The message is, Dont buy it. ZoS is not doing a good job with the game rn. And someone wants to prevent you making a bad investement
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GarnetFire17✭✭✭✭You are talking to the wrong guy. I am way too invested in this game already going on 4 years to care about whether ZOS does a good job. All I want right now is that when I buy something from them, they take my money and give me what I paid for. That's one I have never had any problems with until right now.0
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Thorntongue✭✭✭GarnetFire17 wrote: »The ticket response was to send me instructions on how to cancel and membership, when I am trying to buy a membership. Aye aye aye.
Unfortunately reading comprehension is not a skill required for Customer Service (monkeys? pet rocks?) for this company. They don't seem to actually read your issue and just look for key words and copy/paste the answer.0 -
GarnetFire17✭✭✭✭Thorntongue wrote: »GarnetFire17 wrote: »The ticket response was to send me instructions on how to cancel and membership, when I am trying to buy a membership. Aye aye aye.
Unfortunately reading comprehension is not a skill required for Customer Service (monkeys? pet rocks?) for this company. They don't seem to actually read your issue and just look for key words and copy/paste the answer.
There is likely no one there since it was filed after 5pm on a Thursday. I'll see what happens tomorrow.0 -
Saelent✭✭✭✭✭First responses to tickets are almost always computer responses, when you send a message in response to that THEN you get the real person.0 -
GarnetFire17✭✭✭✭Well the ticket disappeared without a word and the charge is still pending in PayPal so I have no idea what is happening. I guess it's going to just stay pending for 30 days.0
