I keep crashing to desktop in Cyrodiil...

Anomander72

PC NA

Botak

Just crash at PCNA defending the ASH FD

qwjr8989_ESO

Can people pls try and post some information about what their running so we can maybe find a tempory fix?

Things like:

are you crashing y/n?
graphics settings
full screen/windowed?
grouped y/n?
big or small group?
what addons are you running?

We need to try and figure this out ourselves for the moment because zenimax is not fixing this on monday.

ZOS_Bill

The patch v5.1.7 that we've released has fixed the issue that was leading to server crashes over the past week. If you are still encountering crashes while playing ESO, please let us know your PC specifications along with what troubleshooting you've tried and when the crashes are happening.

qwjr8989_ESO

ZOS_BillE wrote: »

The patch v5.1.7 that we've released has fixed the issue that was leading to server crashes over the past week. If you are still encountering crashes while playing ESO, please let us know your PC specifications along with what troubleshooting you've tried and when the crashes are happening.

It hasn't been fixed though. I know it was in the patch notes but it was not fixed. I crash every 3-5 minutes in PvP. My wife who sits next to me on a completly different computer with completly different specs crashes at the exact same moment in PvP. I go to keeps and I see all the defenders crash at the same time. There is a constant crash in pvp happening atm.

RMerlin

It has not been fixed, it's just less frequent now. Those crash to desktop are new to 5.1.6, so something was changed in that update to cause it.

My system is fairly high-end, and generally totally stable (outside of ESO):

Intel i7 7700K
16 GB RAM
Samsung 960 nVME SSD
ATI Radeon RX 470

These new crashes are always crashes to desktop, with the Microsoft Error Report showing up. I always click on "submit", so your developers should be getting these error reports from Microsoft.

The crashes almost always happen while in combat now, in PvP (I don't PvE these days, so I can't compare). Once I was fighting a small scale fight at the Alessia farm (there was probably less than a dozen players total). Another time I was trying to enter the breach at BRK while we were trying to capture it. That particular incident, a LOT of players in zone also mentioned having crashed at the same time.

I haven't done any "troubleshooting" since the only thing to try would be to downgrade to the 5.1.5 client - something we obviously cannot do...

RMerlin

The fact that when you crash, other peoples crash at the exact same time would tell me that the crashes are not related to computer setups, but to a specific action in the client <-> server communication that triggers the bug.

thegreat_one

Yeah not much has changed as far as i can tell

scotsmankirk_ESO

4 crashes today. will we see an end to the crashes?

gapps

ZOS_BillE

The v5.1.7 patch that we've released has resolved an issue that was leading to server crashes over the past week. Since there are multiple discussions ongoing about crashes in Cyrodiil or battlegrounds, we will be closing this thread. If you are still encountering crashes while playing ESO, please post in the thread linked below.

What about 12 people crash at the same time in every trial - more then 2 times in 2h.

gepe87

No official announcement about this? Its a new feature to kill ball groups?

RinaldoGandolphi

I can confirm that this crashing issue is fixed. I know this because I too was experiencing issues crashing in Cyrodiil around large keep fights, etc like everyone else.

What I ended up doing was paying 2 dollars for 24/7/365 line monitoring from DSLReports, a site I have been a premium member of since 99.

https://www.dslreports.com/schedule

6 days into this 27/7/365 line monitoring, it found spikes of packet loss and connection issues to various parts of the internet that were intermittent. The fact these spikes coincided with a rain storm got me thinking.

So I called my ISP, whom i have business class internet with, and they came out to my house and done a site survey, here they found a bees nest had been made inside one of the insulation jackets on the pole up the street from house. when it would rain, moisture would sometimes cause very small intermittent connection issues.

Long story short, they replaced the whole thing and ran a new line from the the pole into my house where the modem is for and the problem is resolved. I no longer crash in Cyrodiil no matter how many people are around and no matter how large of groups I am in.

You gotta figure that original line run was 14 years old, its been out in the sun, rain, snow, etc things degrade eventually.

I am not saying other folks are not have problems for different reasons, but I am about as close to a brand spanking new clean cable run you can have now and the problems have gone away.

PS: If your using an integrated network adapter that is NOT an Intel based network adapter that could be the issue to. Realtek Network adapters are absolutely garbage. They are the worst of the worst. Half the time stuff like LRO(Large Receive Offload),TCP Segmentation Offload, and Hardware Checksum Offload are completely broken in Realtek hardware it does have an adverse effect on your connection quality.

If you must use a Realtek chip, go into device manager and turn those things off under your network card and restart the computer. It will help a little bit, but its not going to be a replacement for a real quality Intel network adapter.

If your motherboard didn't come with an Intel Network interface just spend the 30 bucks and get one of these.,

https://www.newegg.com/intel-expi9301ct/p/N82E16833106036?Description=intel network adapater&amp;cm_re=intel_network_adapater-_-33-106-036-_-Product

Save yourself the headache, you cna re use when you build a new system, and all your other online games will be much better with a real intel nic.

RMerlin

This was less than five minutes ago. Don't tell me we ALL have motherboard/Internet/mouse pad problems...

tsaescishoeshiner

Has anyone else had crashes out of Cyrodiil after having crashes in Cyrodiil?

I have had 0 crash/connection problems for months until I recently picked up two old habits: 1) logging onto all my characters for writs/horsefeeding and 2) playing Cyrodiil

After getting booted from Cyro 2-3 times and giving up, was getting disconnects and error 200 while trying to run dungeons, until I just had to stop. It seems like crashing/making repeated load requests from the server leads to more crashes, but I really hope not

PC-NA, West Coast

gapps

RinaldoGandolphi wrote: »

I can confirm that this crashing issue is fixed. I know this because I too was experiencing issues crashing in Cyrodiil around large keep fights, etc like everyone else.

What I ended up doing was paying 2 dollars for 24/7/365 line monitoring from DSLReports, a site I have been a premium member of since 99.

https://www.dslreports.com/schedule

6 days into this 27/7/365 line monitoring, it found spikes of packet loss and connection issues to various parts of the internet that were intermittent. The fact these spikes coincided with a rain storm got me thinking.

So I called my ISP, whom i have business class internet with, and they came out to my house and done a site survey, here they found a bees nest had been made inside one of the insulation jackets on the pole up the street from house. when it would rain, moisture would sometimes cause very small intermittent connection issues.

Long story short, they replaced the whole thing and ran a new line from the the pole into my house where the modem is for and the problem is resolved. I no longer crash in Cyrodiil no matter how many people are around and no matter how large of groups I am in.

You gotta figure that original line run was 14 years old, its been out in the sun, rain, snow, etc things degrade eventually.

I am not saying other folks are not have problems for different reasons, but I am about as close to a brand spanking new clean cable run you can have now and the problems have gone away.

PS: If your using an integrated network adapter that is NOT an Intel based network adapter that could be the issue to. Realtek Network adapters are absolutely garbage. They are the worst of the worst. Half the time stuff like LRO(Large Receive Offload),TCP Segmentation Offload, and Hardware Checksum Offload are completely broken in Realtek hardware it does have an adverse effect on your connection quality.

If you must use a Realtek chip, go into device manager and turn those things off under your network card and restart the computer. It will help a little bit, but its not going to be a replacement for a real quality Intel network adapter.

If your motherboard didn't come with an Intel Network interface just spend the 30 bucks and get one of these.,

https://www.newegg.com/intel-expi9301ct/p/N82E16833106036?Description=intel network adapater&amp;cm_re=intel_network_adapater-_-33-106-036-_-Product

Save yourself the headache, you cna re use when you build a new system, and all your other online games will be much better with a real intel nic.

Dude, you tell me that this is the problem of each player?
So when they *** it up - we have to build around?

There was a time where companies cared about there playerbase and tried to fix problems. My internetconnection is perfect in every other game.

Maryal

PC NA

I've crashed to desktop at least 15 times in 2 hours -- (Summerset and Craiglorn). All I was doing was farming. Very frustrating.

technohic

Finally happened to me for first time since the patch. Hammer was out. We were away from it. Didn't matter

RinaldoGandolphi

gapps wrote: »

RinaldoGandolphi wrote: »

I can confirm that this crashing issue is fixed. I know this because I too was experiencing issues crashing in Cyrodiil around large keep fights, etc like everyone else.

What I ended up doing was paying 2 dollars for 24/7/365 line monitoring from DSLReports, a site I have been a premium member of since 99.

https://www.dslreports.com/schedule

6 days into this 27/7/365 line monitoring, it found spikes of packet loss and connection issues to various parts of the internet that were intermittent. The fact these spikes coincided with a rain storm got me thinking.

So I called my ISP, whom i have business class internet with, and they came out to my house and done a site survey, here they found a bees nest had been made inside one of the insulation jackets on the pole up the street from house. when it would rain, moisture would sometimes cause very small intermittent connection issues.

Long story short, they replaced the whole thing and ran a new line from the the pole into my house where the modem is for and the problem is resolved. I no longer crash in Cyrodiil no matter how many people are around and no matter how large of groups I am in.

You gotta figure that original line run was 14 years old, its been out in the sun, rain, snow, etc things degrade eventually.

I am not saying other folks are not have problems for different reasons, but I am about as close to a brand spanking new clean cable run you can have now and the problems have gone away.

PS: If your using an integrated network adapter that is NOT an Intel based network adapter that could be the issue to. Realtek Network adapters are absolutely garbage. They are the worst of the worst. Half the time stuff like LRO(Large Receive Offload),TCP Segmentation Offload, and Hardware Checksum Offload are completely broken in Realtek hardware it does have an adverse effect on your connection quality.

If you must use a Realtek chip, go into device manager and turn those things off under your network card and restart the computer. It will help a little bit, but its not going to be a replacement for a real quality Intel network adapter.

If your motherboard didn't come with an Intel Network interface just spend the 30 bucks and get one of these.,

https://www.newegg.com/intel-expi9301ct/p/N82E16833106036?Description=intel network adapater&amp;cm_re=intel_network_adapater-_-33-106-036-_-Product

Save yourself the headache, you cna re use when you build a new system, and all your other online games will be much better with a real intel nic.

Dude, you tell me that this is the problem of each player?
So when they *** it up - we have to build around?

There was a time where companies cared about there playerbase and tried to fix problems. My internetconnection is perfect in every other game.

No thats not what I am saying.

I said "I am not saying folks are not having problems for different reasons"

I fully believe all the folks posting on these forums are having issues. The internet is a volatile place, lots of factors come into play. I also fully believe for some people those issues could be something wrong on ZOS end.


the game has been laggy for years, thats just par for the course, I highly doubt that will ever be really fixed. I also stopped playing at primetime so that may be way my experience has gotten better recently.

XIIICaesar

ZOS_BillE wrote: »

The patch v5.1.7 that we've released has fixed the issue that was leading to server crashes over the past week. If you are still encountering crashes while playing ESO, please let us know your PC specifications along with what troubleshooting you've tried and when the crashes are happening.

Yea. You can say its been fixed 'due to more than 1 pet being active' all you want it aint fixed. In addition the CTDs are spilling into trials > not just vSS & other random things outside Cyrodiil. I've had several CTDs w/ & w/o bug submission prompts coming in & out of places in cities, trying to login on characters. Load screen goes to disappear, I hear th ebackground music from the zone/city but BSOD, CTD, bug submission window prompt.

technohic

There is something seriously wrong. You can watch it come across like *** moving in a pool. You cant see the flow, but you see all the people getting repulsed as it passes them. Not getting the crash to login any more, not the crash to desktop with the error report. The client just disappears.

MaxJrFTW

I'm done with the game. Haven't played in three days, and i don't plan to play much anymore. It's not worth the headache.