Such unavailablity of your services in not for the first time, I will not lie if I say this is regular situation, connected to maintenance/patch/updates.
Edited by rstas on July 2, 2019 6:49AM
Couse of this You should learn well how to treat Your customers during such time.
We want to have clear updated information as often as it is possible. Even You dont have information how long does it take, You need to share this with Customers.
Putting for 6years same copy/paste information will not make us happy.
Treat community same way You would like to be treated when You pay for something and didn't recive service on level You expect.
This is just BASE of communication and building Customer realtions etc
At the moment Your's crisis managment is tragical.
This should be Yours priority unless You are able to totally ride of such situation like yesterday.
Really, mistakes/bugs can apear, and sometimes You can't prevent them (which is strange couse You got NA "always no problem server" ans PTS to learn fast about it) but the way You act later is tottaly managable by YOU and for now You are not doing Your job proparly.
Clodth, Stamina Dragon Knight, Werewolf