Forgotten password and secret question

MjolnirVilkas

Hello! My girlfriend has stopped playing ESO a few years ago due to some technical issues. She would now like to return to the game but has forgotten both her password and the answer to her secret question. She has already subbmited the ticket twice via customer service, providing her email, name, username, game code etc. but she didn't not recieve any conformation on her email that the ticket has even been subbmited let alone an answer to her problem or how to proceede.


Is there anything else that can be done or is the account simply locked and lost forever?

Thank you for your time and consideration.

ZOS_Bill

@MjolnirVilkas

You can post her ticket here so we can look into it's current status.

MjolnirVilkas

Thank you for the reply but she already recieved the e-mail from ZoS CS Agent and her issue is currently being resloved!