PC/NA, West Coast, No access to accounts, unable to log into game.

Alexsae

So, Husband and I were grouping. Both of us lock up. Both accounts are acting like they need to update, but we are getting error 210. Neither of us are able to do a repair, because that sparks a 210 as well. Currently unable to play at all.

I am unable to access my account on the ESO website, too. I get a site can't be reached error.

Our two friends are not having this problem (they are located in TX and FL).

The_Lusty_Maid

I am west coast Ps4 and same thing has been happening to me, got kicked, can't get back in

rioichi4

Same

Pintobean

Same, started at 5PM Pacific time, I am in Oregon. I can only get here by using the Patch Notes link on the splash screen, appears to be only function working at all.

Alexsae

@ZOS_GinaBruno @ZOS_GaryA @ZOS_KaiSchober @ZOS_BillE @ZOS_JessicaFolsom Can we please get an update on this problem? I can't access online support, and the game has now been down for 3.5 hours.

alleycat22469

Same here in Nevada on ps4, happened about 5 pm

rebrur2

Same here in Cali. Haven't been able to get in for like 6 hours now. On NA PS4

The_Lusty_Maid

This is getting old now, I am a subscriber so the lost play is lost money ;/

Alexsae

Bump. The game is still down. 12 hours now.

Pintobean

Yes, similar thread in main forum, seems to be a west coast Spectrum/Charter (me included) customer problem. There is a 1 AM statement from Spectrum about them working on it.

Alexsae

Thanks for the info

AbysmalGhul

Same here PS4 NA Arizona. My wife can't log into her account or mine.

She keeps getting a message that says that she doesn't have real-time privileges and to select another account or update your privileges.

wormfudge

Found a Fix:

Log out and back into your SONY PSN account

Alexsae

I'm PC/NA. :-(

Elsonso

wormfudge wrote: »

Yeah same here. It seems to be with people who have multiple people playing ESO in one house, or IP, tbh. Pretty ridiculous as we pay for all of our ESO Plus, PS + and DLC/Expos separate. Hell this month alone my household dropped decent pocket change (PS+, ESO+, Expansion, Crowns) per account just on this game just to wait on servers, or whatever is going on. Maybe the new three million clients have something to do with it

I would not necessarily lay blame on ZOS first, as ZOS has long allowed multiple accounts from the same location or IP. Also, some people are reporting that they are having trouble with non-server access, like accessing the account website or there being a problem with the launcher messages. These things indicate, to me, some sort of issue prior to arriving at the ZOS data center.

majulook

For those having this issue see if changing your DNS helps.

Free & Public DNS Servers
Google
8.8.8.8 and 8.8.4.4
Quad9
9.9.9.9 and 149.112.112.112
OpenDNS
208.67.222.222 and 208.67.220.220
Cloudflare
1.1.1.1 and 1.0.0.1
CleanBrowsing
185.228.168.9 and 185.228.169.9
Verisign
64.6.64.6 and 64.6.65.6
Alternate DNS
198.101.242.72 and 23.253.163.53
AdGuard DNS
176.103.130.130 and 176.103.130.131

ZOS_Bill

We are currently investigating login issues affecting some players which are ISP related. As there are multiple threads regarding this problem we are closing this one. You can continue discussion on this issue in the thread linked below.

Errors 200, 108 and stuck with requesting character load