Can not log in

Cephusiss

Multiple attempts an PC and Steam restarts but keep getting Internal error contact customer support.

necopinatus

same here, can not log in.

edit: got into my character screen after 10th try of being timed out. just try until it works i guess.

ZOS_Bill

@Cephusiss

The "Unexpected Internal Error has occurred" can occur if you have a faulty file in your game.

If logging out and restarting the game does not resolve the issue, you can follow the troubleshooting steps below:

Check ESO Service Alerts

Verify the servers are not undergoing scheduled maintenance here. If the ESO server or platform is undergoing maintenance or experiencing an outage, you will not be able to connect until it is resolved.


Close and Restart ESO and the Launcher

Completely close out and restart The Elder Scrolls Online game and the ESO Launcher and try again.


Switch Between Megaservers

If you continue to receive the "Unexpected error" message, you can try changing your Megaserver.
To do this, navigate to the in-game login screen by launching The Elder Scrolls Online from the ESO Launcher. At the login screen, select Server (underneath the Play button), select the server you wish to connect to (NA or EU), and then select Accept. It may take several minutes for your server selection to update. After choosing your server, wait until the Announcements reflects your selection before logging into the game.


Repair your Launcher

Rename the "ProgramData" folder to "ProgramDataBackup" located in C:\Program Files (x86)\Zenimax Online\Launcher\ and repair your launcher. Open your Launcher and Go to "Game Options" and select "Repair"

Cephusiss

Thanks so much for the reply!

I did repair the launcher before I had posted my anguish. After the 4th PC and Steam restart, I got the connection to the sever was lost. I went on with my day every so often re-attempting log in and got in after an hour or so. I am assuming it was either an ISP or Steam issue, since it launched without me doing anything new.

Mavi

Cephusiss wrote: »

Thanks so much for the reply!

I did repair the launcher before I had posted my anguish. After the 4th PC and Steam restart, I got the connection to the sever was lost. I went on with my day every so often re-attempting log in and got in after an hour or so. I am assuming it was either an ISP or Steam issue, since it launched without me doing anything new.

Hi, try using a VPN, its seems like the game is forbidding non US players to log in and play.