Crashes after Elsweyr

Jayman1000

Ever since Elsweyr patch I have been crashing almost every play session. I think the crashing is every 2-6 hours (not necessarily the same game session), so on average probably like every ~4 hours. Not the highest crash frequency in the world I guess, but still incredibly annoying. I play every day and almost everyday I encounter this crash. I just happens out of no where "Eso encountered an error" error window. I can be inside a dungeon, farming ressources, chatting with guildies, puting items up for sale in the store, just questing etc. There's no singular activity there seems to be connected to the issue.

What I have tried:

Deleting my Elder Scrolls Online folder in Documents folder.
Repairing game.
Updating nvidia graphics driver (using clean installation).
Reinstalling game.

It still happens, with what feels like the same frequency.

I hope anyone can help, but I have to be honest I dont have my hopes high

The last resort I guess would be to reinstall windows... but that is really the very last resort. Im not even sure I wanna do that. all the things I have to reinstall and reconfigure form scratch again

UPDATE:
I have noticed that everytime the crash happens the interface.log has the following as the last entries. The time stamp is either the exact minute it happens or the minute just before it happens. Sounds like it has something to do with the crash, doesnt it? But what does it mean?

2019-05-30T02:06:12.368+01:00 Load Screen - Hide
2019-05-30T02:06:12.368+01:00 Load Screen - Hide - Wasn't Already Hiding
2019-05-30T02:06:13.220+01:00 Load Screen - Show/Hide - Animation Complete
2019-05-30T02:06:13.220+01:00 Load Screen - Hide - Animation Complete

Nestor

Reinstalling Windows has never solved a problem with an individual game. So just don't do that.

If you have used the Launcher to Repair the game, that is essentially a reinstall.

The two likely culprits are either Ports need to opened on the Firewall, search ports in the support section for the list and set up port triggering on your router, or, recent Windows Security Updates changed Firewall settings. Make sure the game, and launcher, is allowed in the firewall.

Finally, have you tried the game with your addons disabled?

And, to that end, have you downloaded all the Lib files you need now?

Jayman1000

Nestor wrote: »

Reinstalling Windows has never solved a problem with an individual game. So just don't do that.

If you have used the Launcher to Repair the game, that is essentially a reinstall.

The two likely culprits are either Ports need to opened on the Firewall, search ports in the support section for the list and set up port triggering on your router, or, recent Windows Security Updates changed Firewall settings. Make sure the game, and launcher, is allowed in the firewall.

Finally, have you tried the game with your addons disabled?

And, to that end, have you downloaded all the Lib files you need now?

I did download all the libs seperately that was needed and had them + all addons updated through Minion, but no I haven't tried with all addons disabled. Guess I should try that... I dont particularly look forward to playing 6+ hours without any addons but I guess I have no choice here, it's what I should test now.

Thanks for the help!

Jayman1000

I have noticed that everytime the crash happens the interface.log has the following as the last entries. The time stamp is either the exact minute it happens or the minute just before it happens. Sounds like it has something to do with the crash, doesnt it? But what does it mean?

2019-05-30T02:06:12.368+01:00 Load Screen - Hide
2019-05-30T02:06:12.368+01:00 Load Screen - Hide - Wasn't Already Hiding
2019-05-30T02:06:13.220+01:00 Load Screen - Show/Hide - Animation Complete
2019-05-30T02:06:13.220+01:00 Load Screen - Hide - Animation Complete

ZOS_Bill

@Jayman1000

Have you tried removing any add-ons you may have loaded?

Steps for doing so can be found here. If the crash is not add-on related, you should open a ticket with customer support. In your ticket make sure to include a game consultant report.

Jayman1000

ZOS_BillE wrote: »

@Jayman1000

Have you tried removing any add-ons you may have loaded?

Steps for doing so can be found here. If the crash is not add-on related, you should open a ticket with customer support. In your ticket make sure to include a game consultant report.

Thank you. I am in the process of testing for addons as culprit, I deleted the entire Elder Scrolls Online folder (backed it up first) and let everything regenerate from scratch without installing any addons again, so lets see how it goes now. It's kinda of a long haired process, because the crash may not happen for many hours so I have to test for a long time to be sure that I am not just lucky to hit a "streak of non-crashing" so to speak.

I'll open up a support ticket in case this does not turn out to help.