BG bug still eating up my time

Tessitura
Tessitura
✭✭✭
Its been years since this came out and I still get stuck in matches that won't populate and forced to leave them to take a 20 minute penalty. Is this just impossible to fix, or do they just refuse to work on it? It's getting super old, and I can't help but think about how this isn't a problem in other match making games and mmos. Whats the deal here?
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