error 303 when switching characters

cheeseaddict

for the last 2 weeks everytime i change to a different character i get kicked out with "error 303: connection to server has timed out". this is extremely annoying when doing anniversary quests. also fps wont go above 13 while playing. this is a new issue, i haven't changed any setting in months. the addons i have been using are the same since last fall.

ZOS_Bill

Removing add-ons can often help resolve error 303. You can do so by performing the following steps:

1. Go to the "Elder Scrolls Online" folder in My Documents.
2. Open the "live" folder (NA megaserver) or "liveeu" (EU megaserver).
3. Remove all files from the "AddOns" folder.
4. Remove all files from the "SavedVariables" folder.
5. Remove AddOnSettings.txt from the "live" folder.