Elinhir Private Arena House - Lights are being turned off on their own!

Universe

Hello,
I noticed that light sources which have toggle option ON/OFF, like Skyshards, torches, candles etc. are being turned off on their own(automatically) once entering the home and after some time being in it.
It happened many times.
My home is currently at 600+ furnishings.
Server: PC EU.
Location: Elinhir Private Arena
*Not all lights are being turned off, only some of them(randomly).
It is a great house, but bugs like the above are not fun.
Light sources are important and I'm not going to give them up.

Update: Here is a recent screenshot for proof, a friend of mine was also present. There is no fire. This is one example, there are multiple lighting sources affected by this bug(screenshot from yesterday 1 April 2020):


Please fix it

Universe

One more important note: When approaching the light source which is not emitting light, the option " Turn Down"/Extinguish is visible.
I have to click "Turn Down"/Extinguish and then "Turn Up"/Light for the light to truly become active(visibly).

@ZOS_GinaBruno @ZOS_SarahHecker This is a new home you released recently and a major bug like the above really makes it unappealing, it will be appreciated if you will fix it soon

SodanTok

Happens to me in normal houses too, related (i assume) by number of particles/fx/etc visible

NordSwordnBoard

Depends, it's rare that real estate laws make you disclose that the property is haunted.

The spirits of the dead are fickle with new owners, and this pretty much is a "murder house".

I'm still waiting for a ladder/rigging to get to the crow's nest on my grotto boat.

Lights should work though, that's pretty basic.

Sarting

Universe

Sarting wrote: »

I thought of calling them for some assistance with the ghosts!

Note: This happens with all types of toggle ON/OFF light sources.

Ertosi

Oh yeah, you got ghosts.

Deathwing03

I can confirm this bug still exists:

Server: PC EU.
Location: Grand Psijic Villa
Number of players in instance: 1

Some of the switchable lights get a "turned off look" all by themselves. I noticed that these lights are maybe the furthest away from where the player enters the house. I went all to the back (the inside of the villa, down the stairs, where there is some water) and noticed several of my daedric braziers looked extinguished. When getting close to them i saw they mare marked as still active, as the option to turn them down was there.

I extinguished them and put them back on again: the bug dissapeared. BUT when i got back to the exterior of the villa, near the psijic teleportation pool, i noticed that several of my skyshards looked extinguished! Same bug, i switched them back on.
This suspiciously looks like a limit on active switchable lights...

Also, from the moment i started using a great number of switchable active lights in the villa, i noticed some visual bugs where the "flames" of the braziers are not visible anymore. At least they looked like theys still emited some light around them.

Universe

Almost a year later and it's still bugged...
More recent information: I checked it with a friend and while he could see the light and toggle it off I couldn't see the light and vice versa.
This bug is very odd and completely random.
Please fix it.

I'm willing to help your developers team... Just send me a whisper ingame from your dev account and I will show you!

Universe

Here is a screenshot, a friend of mine was also present. There is no fire. This is one example, there are multiple lighting sources affected by this bug:


I also added it to the OP post...
Please fix it @ZOS_GinaBruno @ZOS_SarahHecker ...

Universe

It will be appreciated if this bug will be fixed when Greymoor will be released(if you can't fix it sooner).
I created this bug discussion on May 2, 2019...

Universe

This bug isn't fixed...
Should I wait until the next millennium for it to be fixed ?

Universe

Can you please fix it @ZOS_JessicaFolsom ?
If I didn't explain what is the bug well enough, I will be happy to answer any questions you may have regarding this bug.

xWarbrain

This my home also. I remember blaming one of my friends i suspected of turning all my lights off as a prank shortly after this home was released. He always denied it now I believe him 🤣🤣🤣 Or the prank went even deeper and he's secretly a Zos employee that implemented this bug!

The day it happened I turned off the option for other people to interact with my lights and it hasnt happened at all since then. They can still use everything else but now I don't need to run around to turn dozens of lights back on.

Universe

xWarbrain wrote: »

This my home also. I remember blaming one of my friends i suspected of turning all my lights off as a prank shortly after this home was released. He always denied it now I believe him 🤣🤣🤣 Or the prank went even deeper and he's secretly a Zos employee that implemented this bug!

The day it happened I turned off the option for other people to interact with my lights and it hasnt happened at all since then. They can still use everything else but now I don't need to run around to turn dozens of lights back on.

As much as this bug can be funny it is still a bug and it shouldn't happen.
I didn't create this discussion for joking around, I expected ZOS to fix it but almost a year later and it's still bugged...
So no...It isn't my friends turning off the lights.

As I explained earlier, the light sources(torches, skyshards etc.) are toggled ON when moving the cursor to them but there is no visual light. Only when turning the light source OFF and then ON the light is visible.
I can understand why it isn't at the top of the list of priorities given there are worse bugs around, but for the bug to still be around almost a year after my first report isn't acceptable.

ZOS_Adrikoth

Hey there @Universe we wanted to let you know that we have seen your thread and we are investigating this. Could you tell us approximately how many lights you have in your home?

Universe

ZOS_Adrikoth wrote: »

Hey there @Universe we wanted to let you know that we have seen your thread and we are investigating this. Could you tell us approximately how many lights you have in your home?

Thank you for your response
I have 174 furnishings under "Lighting".
Also, I have about 30-40 other furnishings which are emitting light, some are interactable(such as: "Volendrung Replica", "Sithis, The Dread Father"), some are not interactable(such as: radiant apex mounts-yes their light goes out too randomly, though it is more common with "Night Frost Atronach Steed" mount).

So about 200-210 light sources, more or less.

I enjoy good lighting in housing.
Though this issue is specific to this house as far as I can tell.
The Dev team can read the statistics of my house in the logs to get more accurate measure of it for debugging, I probably only give very general information.
I can also give a tour to one or more of your Dev team so you could see or the Dev team can simply visit to check(if that is really necessary given you probably have very accurate logs).

I noticed that some lights go out more than others.
Examples: Skyshards, Braziers, special statues with lighting.
Though this information should be taken with a grain of salt given that I don't have accurate statistics but only a thought of something goes out more.

ZOS_Adrikoth

Thanks for providing this information @Universe we have gone ahead and passed this along to the appropriate team.

Universe

ZOS_Adrikoth wrote: »

Thanks for providing this information @Universe we have gone ahead and passed this along to the appropriate team.

Thank you
Hopefully it will be fixed soon and I will enjoy my arena when it is full of visible lights

ZOS_Adrikoth

Hello @Universe if you try turning your Maximum Particle setting up in your Settings, does this make a difference?

Universe

ZOS_Adrikoth wrote: »

Hello @Universe if you try turning your Maximum Particle setting up in your Settings, does this make a difference?

At first I had the "Maximum Particle Systems" setting set to: 1,024(my preferred setting since I find it less performance intensive).
I now changed its value to 2,048.
I re-logged and then noticed there is a difference and fewer lights went off.
Though there are lights that are still being turned off(visually only) randomly, examples: "Night Frost Atronach Steed" mount does turn off from time to time, braziers too(but to a lesser degree).

Also, I re-entered the house and I had the same results.

So increasing the value of this setting does help but not completely.

Maybe the built in lights restriction or game engine you have for the particle systems needs to change for lower setting(such as 1,024) and even be improved for the 2,048.

Other settings I use:
"Ambient Occlusion": SSAO
View Distance: 50
Particle Suppression Distance: 50
Bloom: ON
Depth of Field: ON
Distortion: ON
Sunlight Rays: ON
Grass: OFF
Show Additional Ally Effects: OFF
Shadow Quality: OFF
Water Reflection Quality: OFF
Texture Quality: High
SubSampling Quality: High
Anti-Aliasing: FXAA
Use Custom Scale(Interface): ON
Resolution: 3840x2160
Vertical Sync: ON
Display Mode: Windowed(Fullscreen)

You can let me know if you need additional information for debugging.
Thanks

Universe

Overall the issue seems to be resolved after increasing the "Maximum Particle Systems" to 2,048.
There are still some minor issues as I previously described, but it is much more rare.

Universe

@ZOS_Adrikoth Update: The bug is now occurring again.
The lights are being turned off as I described in the OP post.
Please fix it.

Universe

Any update ?
This issue isn't fixed.