Pathping/Trace Route Issues?

Othniel327

I've been trying to fix my connection to this game for a while, to no success. Started back when Summerset launched, and it's been getting worse with time. I can play for anywhere up to an hour or so in low-population areas, but sitting in a town like Mournhold, going to Cyrodiil, or getting into a Trial, Dungeon, or Delve makes me drop every few minutes. I ran a Pathping and got the results below.

Computing statistics for 400 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Home IP Address [Redacted For Privacy]
1/ 100 = 1% |
1 6ms 1/ 100 = 1% 0/ 100 = 0% router.Home [Redacted For Privacy]
0/ 100 = 0% |
2 8ms 2/ 100 = 2% 1/ 100 = 1% 67-4-96-254.sxct.qwest.net [67.4.96.254]
0/ 100 = 0% |
3 10ms 3/ 100 = 3% 2/ 100 = 2% stpl-agw1.inet.qwest.net [207.109.3.201]
0/ 100 = 0% |
4 19ms 4/ 100 = 4% 3/ 100 = 3% cer-brdr-02.inet.qwest.net [67.14.8.73]
0/ 100 = 0% |
5 19ms 5/ 100 = 5% 4/ 100 = 4% ae-10.r07.chcgil09.us.bb.gin.ntt.net [129.250.8.173]
0/ 100 = 0% |
6 22ms 1/ 100 = 1% 0/ 100 = 0% ae-7.r20.chcgil09.us.bb.gin.ntt.net [129.250.6.62]
3/ 100 = 3% |
7 35ms 10/ 100 = 10% 6/ 100 = 6% ae-4.r23.dllstx09.us.bb.gin.ntt.net [129.250.4.152]
0/ 100 = 0% |
8 38ms 7/ 100 = 7% 3/ 100 = 3% ae-6.r10.dllstx09.us.bb.gin.ntt.net [129.250.5.4]
0/ 100 = 0% |
9 36ms 4/ 100 = 4% 0/ 100 = 0% ae-0.akamai-prolexic.dllstx09.us.bb.gin.ntt.net [128.241.219.102]
2/ 100 = 2% |
10 36ms 6/ 100 = 6% 0/ 100 = 0% po110.bs-b.sech-dfw.netarch.akamai.com [23.57.102.245]
1/ 100 = 1% |
11 --- 100/ 100 =100% 93/ 100 = 93% a72-52-1-147.deploy.static.akamaitechnologies.com [72.52.1.147]
0/ 100 = 0% |
12 37ms 7/ 100 = 7% 0/ 100 = 0% ae121.access-a.sech-dfw.netarch.akamai.com [23.57.102.251]
4/ 100 = 4% |
13 --- 100/ 100 =100% 89/ 100 = 89% 93.191.173.209
0/ 100 = 0% |
14 --- 100/ 100 =100% 89/ 100 = 89% a72-52-29-88.deploy.static.akamaitechnologies.com [72.52.29.88]
0/ 100 = 0% |
15 --- 100/ 100 =100% 89/ 100 = 89% 198.20.192.3
0/ 100 = 0% |
16 77ms 11/ 100 = 11% 0/ 100 = 0% 198.20.198.110

A Trace Route gets me this:

Tracing route to 198.20.198.110 over a maximum of 30 hops

1 27 ms 1 ms 1 ms router.Home [Redacted For Privacy]
2 7 ms 9 ms 8 ms 67-4-96-254.sxct.qwest.net [67.4.96.254]
3 6 ms 9 ms 5 ms stpl-agw1.inet.qwest.net [207.109.3.201]
4 17 ms * 15 ms cer-brdr-02.inet.qwest.net [67.14.8.73]
5 27 ms 14 ms 19 ms ae-10.r07.chcgil09.us.bb.gin.ntt.net [129.250.8.173]
6 16 ms 16 ms 33 ms ae-7.r20.chcgil09.us.bb.gin.ntt.net [129.250.6.62]
7 32 ms 32 ms 31 ms ae-4.r23.dllstx09.us.bb.gin.ntt.net [129.250.4.152]
8 32 ms * 92 ms ae-6.r10.dllstx09.us.bb.gin.ntt.net [129.250.5.4]
9 34 ms 32 ms 31 ms ae-0.akamai-prolexic.dllstx09.us.bb.gin.ntt.net [128.241.219.102]
10 35 ms 34 ms 33 ms po110.bs-b.sech-dfw.netarch.akamai.com [23.57.102.245]
11 32 ms 31 ms 34 ms a72-52-1-147.deploy.static.akamaitechnologies.com [72.52.1.147]
12 32 ms 32 ms 32 ms ae121.access-a.sech-dfw.netarch.akamai.com [23.57.102.251]
13 62 ms 63 ms 63 ms 93.191.173.209
14 76 ms 74 ms 74 ms a72-52-29-88.deploy.static.akamaitechnologies.com [72.52.29.88]
15 * 73 ms 73 ms 198.20.192.3
16 73 ms * 74 ms 198.20.198.110

I opened a ticket, and sent in the report from the ESO troubleshooting tool. I was contacted and told to check my antivirus exceptions and do port forwarding stuff, which I have already done. And then told to contact my ISP. I'm not the primary customer on my ISP (someone else pays for it and has me on their network), so it's difficult for me to deal directly with them. It doesn't help that I'm not super knowledgeable about all this terminology. I'd love to play this game without constantly dropping every time I want to do a group activity. Is there anything that can be done on Zenimax's end of the line to fix this?

Sanctuary_Reaper

Yeh ZoS should kick akamai into touch, thats where the problems start and finish.

first_kodiak

I ran a traceroute a bit ago and I got similar results. ~34ms up until I hit akamai. I think it was about 75ms after that. In-game I never get below 100ms ping.

zyk

You have a fair amount of packet loss throughout. I would focus on troubleshooting that.

ThanatosXR

I just changed my connection from ipv4 to IPv6 only(it can tunnel ipv4) and that fixed all my issues. The game requires too many ports and IPv6 doesnt need a nat to route data since every device has its own address. Also use cloudfires tls dns also where you getting that ip from? 195.122.154.1 is ESO service farm

LeinadOrarogep

This is an interesting thread, I will also later take a look at my situation and try switching to IPV6. Just to confirm, should we traceroute to 192.122.154.1? This is the right address?