ZENI Please Test Your Code Before You Push Patches - Tired of Wasting My Time

nihonseanb14_ESO

NOTE: This isn't a technical support post.

So went to launch the game today and the game crashed out from launcher. Error #6 apparently. So went through the support page and followed the steps, which are
1. Delete launcher folder
2. Re-install Launcher
3. Use the 'Repair' feature. Which is kind of funny, because they removed repair. On Windows 10 under options my choices are 'Language - Start on Bootup - Minimize Sytem Tray - Show Public Test Environment - Minimum Download' but no repair.

I have a job, I have things I need to do, and people pay me to do those things. I pay Zeni a subscription for a game I can play. Not a game I can play after I have to climb up my PC's butt and tweak settings, delete and re-download file that worked fine before you patch. I run on a dedicated windows 10 gaming PC. Nothing exotic going on. I play games on this rig and that's it. why should I be bothered to keep giving you money each month?

I'm pretty sure the solution is going to be to uninstall and re-install, which is more of a time sink.

[Edit to remove bashing]

Khipu

Is it a full moon? People need ..like vacations or something.. so wound up
dude just remove your addons, it'll be ok

Wolfkeks

You could try run the launcher as an admin, that can sometimes help starting the repair option properly.
You can also remove all addons and see if they are causing the problem. Sometimes the addons and the game have issues with each other.
Otherwise I would write support, tell them your problem and hope they don't ask you to reinstall the whole game. (Been there a few times already )
Anyways, hope you resolve it! Good luck!

nihonseanb14_ESO

The problem isnt addon. The game won't launch. Addons have nothing to do with launching the game.

Their steps for fixing the issue say to use the repair feature on my launcher.

There is no repair feature in my launcher.

In Support if you select 'Submit Ticket' it leads you through the steps I listed. There is no further option to submit a ticket.

It's as if they really don't care........

Khipu

Yea, atm I can't find it on mine either. Think it was the teenie gear just above the announcments, not the big gear upper right. Not sure 100% though.

nihonseanb14_ESO

Yeah that's where it used to be. I imagine it's somewhere, no idea where they put it though, and in support they haven't updated their instructions with the new location.

Wolfkeks

For clarification, when you open the game options, there is no repair option or is the game options button missing?

Trinity_Is_My_Name

My Launcher has the Repair option under Game Options.

Khipu

I opened it and closed it several times, myself. It only had "settings." However since you sent that pic here, I went to my launcher (I'm in game atm) and poof! it was all there. Think the leprechauns are full force today, or something ha!

nihonseanb14_ESO

Wolfkeks wrote: »

For clarification, when you open the game options, there is no repair option or is the game options button missing?

Yeah my launcher does not look like that. I think you have to get into the game to get that launcher? Which I can't do.

boggo

Can you post a screenshot of your launcher?

nafensoriel

When a piece of software suddenly doesn't work for one person it is very very rarely the software itself that is to blame.
What generally happens is:
1] The user did not understand or read the minimum specifications for the software.
2] The user has altered the software environment(read:tweaks/other software) to introduce incompatibilities.
3] Malicious software has altered the environment to introduce incompatibilities.
4] User error.
5] Hardware failure. (dying hard drives cause more problems than people think)

Very very rarely a specific hardware configuration causes problems. This is where support comes in and no amount of quality control will prevent these occurrences entirely. Computers just are not standardized enough. It's stunningly amazing failure related bugs are so rare(and they are rare).

To access support try using the "Game Consultant" found in Open Launcher > Gear Icon in upper right > Select "About" > Click on Game Consultant.
Or go to the "Launcher" directory and manually click on the GameConsultant.exe application itself.

This program basically generates an ESO specific DXDiag that even includes things like a traceroute to the server. If none of the 5 lines at the start of this post addresses these concerns then take this file and supply it to support with your issue. Someone will be able to assist you further.

Runefang

nafensoriel wrote: »

When a piece of software suddenly doesn't work for one person it is very very rarely the software itself that is to blame.
What generally happens is:
1] The user did not understand or read the minimum specifications for the software.
2] The user has altered the software environment(read:tweaks/other software) to introduce incompatibilities.
3] Malicious software has altered the environment to introduce incompatibilities.
4] User error.
5] Hardware failure. (dying hard drives cause more problems than people think)

Very very rarely a specific hardware configuration causes problems. This is where support comes in and no amount of quality control will prevent these occurrences entirely. Computers just are not standardized enough. It's stunningly amazing failure related bugs are so rare(and they are rare).

To access support try using the "Game Consultant" found in Open Launcher > Gear Icon in upper right > Select "About" > Click on Game Consultant.
Or go to the "Launcher" directory and manually click on the GameConsultant.exe application itself.

This program basically generates an ESO specific DXDiag that even includes things like a traceroute to the server. If none of the 5 lines at the start of this post addresses these concerns then take this file and supply it to support with your issue. Someone will be able to assist you further.

You’ve never worked with the same coders I have lol

Dragonnord

Do you know how many combinations of PC hardware (from thousands of motherboards to thousands of video cards models) and software (from OS versions, to drivers to every single program installed in your computer, virus included) can exist in this planet?

Do you have any ideas how many things can make a video game not work?

Do you know how many different situations can prevent a game from running or starting?

Do you think ZOS or ANY gaming company in this universe can test all of that before releasing a patch?

Keep the good work ZOS.
 

Wolfkeks

nihonseanb14_ESO wrote: »

Wolfkeks wrote: »

For clarification, when you open the game options, there is no repair option or is the game options button missing?

Yeah my launcher does not look like that. I think you have to get into the game to get that launcher? Which I can't do.

Well, I am not ingame atm either, that's just how it looks when I open the launcher normally. But as kirinsosodepub19_ESO stated, sometimes the option is not there and sometimes it is for some users.
Can you post a screenshot of how your launcher looks like?

Tandor

nihonseanb14_ESO wrote: »

Wolfkeks wrote: »

For clarification, when you open the game options, there is no repair option or is the game options button missing?

Yeah my launcher does not look like that. I think you have to get into the game to get that launcher? Which I can't do.

That is the launcher, it launches the game. You don't have to get into a game in order to access its launcher.

I doubt very much that your launcher is any different to anyone else's. If it is, and Repair is not listed under Game Options then please show us a screenshot including the Game Options drop-down menu.

Make sure that you are running the game through the launcher, and not directly from an .exe file in the game's folder - which some people do in order to avoid an old bug.

nafensoriel

Runefang wrote: »

You’ve never worked with the same coders I have lol

You work for a software company which allows for hard failures in excess of 10% of your total clients?
Do you have no QC/QA?

nihonseanb14_ESO

Uninstalled and re-installed. Tons of fun. Game works now.

boggo

Login screen.