Mails sent after the patch are missing non-gold attachments

Anslay

On login, I received attachments for everything sent before the patch, but there were two mails sent after the patch that were both missing their item attachments. Gold that was sent to me all seemed to come through fine, but it seems there is or was an issue with the non-gold items in mails that did not make it through.

In asking around, this has happened to others in my guilds and we have lost a lot of very valuable items.

Please be super careful sending items right now! Hopefully this is addressed with some urgency.

NoTimeToWait

Hmm, I wonder, if expired items on the guild store will be lost as well

Mayrael

Shouldn't be, I've bought some stuff from guild store and it works ok.

BretonMage

I bought a motif page from a guild store and it came through. I wonder if it glitches in specific instances.

Anslay

In all instances I’ve heard the attachments were missing, it was mail sent from one player to another. This is what I’d be super careful with right now.

DisgracefulMind

Hello, I wanted to come in and post because this happened to me on a large scale!

I spent about 5-6 million alliance points yesterday getting some gear, and I mailed the excess pieces to my alternate account that I use for banking and selling. All of the mail I sent to my alt account didn't show up. The mail showed, but the attachments did not. Here are some examples in screenshots:





This is an entirely full mailbox of mails sent to this account that just aren't there. This is also close to a million worth of gold in items that is just gone for no reason other than a new bug introduced by ZoS.

I don't expect to be compensated, though I would hope ZoS would be proper enough to do so, but I do hope that they fix this ASAP because there are a ton of people losing out on items and gold right now; literally tens of millions of gold.

EDIT: No, I don't care that my character name is in these screenshots so please no one go on about naming and shaming myself (it's also in my signature).

@ZOS_GinaBruno @ZOS_JessicaFolsom

Logicbomb00

I can confirm this as well. All mails sent after the patch with no gold attached are coming through as empty. What is also interesting and hasn't been mentioned is that they are also coming through with the 3 day expiry denoted for empty mails instead of the 30 days if any items were actually included.

To top all of this off any of my mails that were already there pre-patch with the heading starting with RETURNED (in red) have simply vanished from my mailbox, which included millions of gold worth of rare gear sets, luxury furnishings and master writs. Before anyone says anything about storing my gear in the mail, I have an infallible daily log in and collection of anything with a week or less to expire, and no-one can tell me how to play my game because if the game actually worked there would be absolutely no problems with me doing such. Also it seems that nowhere in this game is safe to store things. I converted to the mail storage after the Guild Bank patch debacle that had hundreds of thousands of material stacks up and leave the game from Guild Banks across Tamriel after a patch. So where CAN one store things safely these days???

What I can't account for is this total bollocks up of a patch and I'm wondering when I'll be getting all my stuff back, how they're going to even determine what needs to be returned in the case of the vanished mails, or even when I'm going to get any sort of reply to my tickets (been 2 days now).

Juju_beans

Not having any problems myself.
I got attachments from my hirelings on several alts.
Also bought some items at guild store and got them ok.
Also sent motifs/furniture plans to other guildies and they got them.

RANKK7

Thanks for the heads up OP and the other users who reported, I'll be careful instead of blindly press and forget to check inventory immediately, just to be safe.

These are exactly the kind of bugs that truly *** me off because it's not the easiest thing to get your stuff back, the whole process requires extra time outside the game and then hope for the best.
It's fill ticket, wait for reply, re-explain, wait for reply, re-explain (sometimes), wait, escalation (bless you), wait, try to list lost items by request so dig into screenshots folder hoping there is some, dig into addon log in case of items you had and got listed, wait for reply, hope, support is efficient, be very thankful you have back something that shouldn't have disappeared in the first place.
When you are done you would buy dinner at luxury restaurant to that employed and even more. Disappearing items is a truly awful bug and the Support in that case should always be excellent, check if the report is true and restore ASAP.
I must say they have been excellent with me when something like that happened, though in one case I went through way more hassle than should be and know of other users too.

May you can solve soon and see your items back! Best of luck!

pauli133

This is horrendous. I hope support steps up to dig through and fix it, quickly.

DisgracefulMind

Juju_beans wrote: »

Not having any problems myself.
I got attachments from my hirelings on several alts.
Also bought some items at guild store and got them ok.
Also sent motifs/furniture plans to other guildies and they got them.

It's not attachments or guild store purchases - they are mails sent from one player to another on the patch day. I really do suspect that it has something to do with the database login, but I'm not sure. It's still ridiculous :c

Cendrillion21

Hoping we hear from someone soon about this issue.

IsharaMeradin

Out of curiosity, does this issue also exist with items sent from one player to another when the mail itself contains a subject line and message? Wondering if the lack of a subject and message text is part of the problem.

DisgracefulMind

IsharaMeradin wrote: »

Out of curiosity, does this issue also exist with items sent from one player to another when the mail itself contains a subject line and message? Wondering if the lack of a subject and message text is part of the problem.

If you see my above screenshots, mail title or not, the attachments were not there.

Anslay

One of the mails had both subject line and text, the other didn’t, so I don’t believe that has an impact.

I’ve sent screenshots and gone through five rounds of customer support so far... no resolution yet.

pauli133

I wonder how many guild raffles and auctions (both incoming donations and outgoing winnings) this screwed up... oof.

reoskit

Tagging to watch this thread and hope for ZOS reply.

DragonRacer

pauli133 wrote: »

I wonder how many guild raffles and auctions (both incoming donations and outgoing winnings) this screwed up... oof.

Yeah, this has me HIGHLY concerned for when the patch hits consoles. The guild I run and several that I am in all organize auctions by having sellers mail them items to be sold in auction with a portion of proceeds donated to the guild. Not being able to trust that you can safely receive mail attachments from other players and/or a glitch making mail only last 3 days instead of 30 when it wasn't sent COD is a wrecking ball.

VexingArcanist

This has not happened to me, buying off guild store, had a player send me mats to make them weapons, etc.

I am concerned it might happen to me if this doesn't get looked in to.

ZOS_SarahHecker

Hey all,

If it looks like something is missing, can you please submit a support ticket and reply with the number so we can look into it further?

Minno

I lost jewel crafting writs I was trying to save on bank space by keeping them in my mail. Already submitted a bug ticket; though not a support ticket.

Anslay

@ZOS_SarahHecker

Thank you, here is my ticket information:
[Incident: 190225-003246] Customer Service Ticket

Tasear

ZOS_SarahHecker wrote: »

Hey all,

If it looks like something is missing, can you please submit a support ticket and reply with the number so we can look into it further?

When you submit a report you have a to have a picture along with all names and time date stamp of the issue. People who know they lost mail and items can't have it looked into at all from my experience.

SantieClaws

Tasear wrote: »

show previous quotes

ZOS_SarahHecker wrote: »

Hey all,

If it looks like something is missing, can you please submit a support ticket and reply with the number so we can look into it further?

When you submit a report you have a to have a picture along with all names and time date stamp of the issue. People who know they lost mail and items can't have it looked into at all from my experience.

This one lost 4 sweetrolls in the mail due to falling between the databases during the update. A friend sent them when this one was not fully logged in yet.

Customer services were able to restore them.

Yours with paws
Santie Claws

Edit: Here is the thread if it helps yes

https://forums.elderscrollsonline.com/en/discussion/461005/transfer-failed-lost-all-mail-attachements

Anslay

Thank you for that forum link, @SantieClaws! It gives me hope that a resolution will finally arrive when the right person looks at my ticket. I have about 750k gold worth of items missing presently and will feel much better when they're safely in my inventory.

Tasear

SantieClaws wrote: »

show previous quotes

Tasear wrote: »

ZOS_SarahHecker wrote: »

Hey all,

If it looks like something is missing, can you please submit a support ticket and reply with the number so we can look into it further?

When you submit a report you have a to have a picture along with all names and time date stamp of the issue. People who know they lost mail and items can't have it looked into at all from my experience.

This one lost 4 sweetrolls in the mail due to falling between the databases during the update. A friend sent them when this one was not fully logged in yet.

Customer services were able to restore them.

Yours with paws
Santie Claws

Edit: Here is the thread if it helps yes

https://forums.elderscrollsonline.com/en/discussion/461005/transfer-failed-lost-all-mail-attachements

That gives me hope.

green_villain

delete

ZOS_SarahHecker

Tasear wrote: »

show previous quotes

ZOS_SarahHecker wrote: »

Hey all,

If it looks like something is missing, can you please submit a support ticket and reply with the number so we can look into it further?

When you submit a report you have a to have a picture along with all names and time date stamp of the issue. People who know they lost mail and items can't have it looked into at all from my experience.

This isn't necessarily true, but more information is always helpful if you have it.

SantieClaws

Personally this one would try and let them know:

Where the mail with the missing things came from

Approximately what time and day

What the missing items were

That you really appreciate their help - raging does not help with these things no.

Yours with paws
Santie Claws

Tasear

ZOS_SarahHecker wrote: »

show previous quotes

Tasear wrote: »

ZOS_SarahHecker wrote: »

Hey all,

If it looks like something is missing, can you please submit a support ticket and reply with the number so we can look into it further?

When you submit a report you have a to have a picture along with all names and time date stamp of the issue. People who know they lost mail and items can't have it looked into at all from my experience.

This isn't necessarily true, but more information is always helpful if you have it.

My worry is support help is inconsistent. Not only do I have personal issue to reference but I saw how many people struggled or gave up last items vanished for community. ( Housing storage). It is my hope that people who lose items to these types of issues find it easy to recover with min stress.

Grimm13

Last night sent three maps from one account to another with no problems. Maps arrived fine.

Wonder if it's because other mails had max number of items sent vs my sending three items.