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crown gem extraction bug?

EQBallzz
EQBallzz
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I started doing the crown gem extraction on potions and when I started I had 15 crown gems. I am supposed to get 1 gem per 25 potions and after chewing through something like 150 potions I noticed my crown gem total didn't change. Thought maybe there was a delay or UI issue so I reloaded UI but still only 15 gems. Is this a known bug? Is there a way to get the gems credited to my account?
  • Siohwenoeht
    Siohwenoeht
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    Sounds like a ticket to zos to me.
    "It is a lovely language, but it takes a very long time saying anything in it, because we do not say anything in it, unless it is worth taking a long time to say, and to listen to." - Treebeard
  • Taleof2Cities
    Taleof2Cities
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    Send in an Online Support ticket to have ZOS look at it ...
    "May you walk on warm sands."
    "First, I would ask that you look to the poor and the suffering around Cyrodiil. Look into their hearts, and then look into your own."
    "May Auri-El's light guide you in your darkest hours."

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  • EQBallzz
    EQBallzz
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    Send in an Online Support ticket to have ZOS look at it ...

    Thanks. How do I even send an online ticket? I have no clue.
  • FurySevenSix
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    Go on the support page and at the bottom you'll see an option to submit a ticket and follow the steps from there, hope that helps :smile:
    Edited by FurySevenSix on February 21, 2019 4:05AM
  • Loulong
    Loulong
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    Press alt and click the ? button up top to get to the help menu. From there you can send a ticket.
  • EQBallzz
    EQBallzz
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    Go on the support page and at the bottom you'll see an option to submit a ticket and follow the steps from there, hope that helps :smile:
    Loulong wrote: »
    Press alt and click the ? button up top to get to the help menu. From there you can send a ticket.

    Awesome. Thanks. I quickly looked on the support page but didn't see it.
  • EQBallzz
    EQBallzz
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    How do you submit a bug about submitting a bug?? I try to submit a bug and even though I'm logged in it requires me to log in and for some reason doesn't recognize my computer so sends me an access code but when I enter the access code it just says login failed. Repeat. Same thing. lol.
  • FurySevenSix
    FurySevenSix
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    You should just be able to sign in with the same info you use to sign into the ESO account page (which is a separate login to the forums I think). With that loop your getting maybe try and login into your account on the home page (https://account.elderscrollsonline.com/) and then once logged in (and hopefully out of the loop) try going to the support section then and see if it will let you submit a ticket.

    Hope that helps.
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