refund possible for ESO + ?

Tlania

can I be refunded eso + since the game is not working atm the moment eu pc

valeriiya

ZOS will never refund you because they would have to admit something was wrong. I'm on PS4 and got my Plus refunded through Sony, good luck to you.

Waynerx8

Get a refund on the pre-order DLC if you have it, you can purchase again if and when they improve the declining performance and communication.

FlyingSwan

Tlania wrote: »

can I be refunded eso + since the game is not working atm the moment eu pc

Legally speaking, as an EU citizen, yes, as digital goods are considered the same as tangibles and must be fit for purpose. However, ZOS customer service employees seem quite low-skilled, so you may have to point this out to them to get traction.

Waynerx8

valeriiya wrote: »

ZOS will never refund you because they would have to admit something was wrong. I'm on PS4 and got my Plus refunded through Sony, good luck to you.

Refunded my pre-order, due to recent poor performance.

Billdor

FlyingSwan wrote: »

Tlania wrote: »

can I be refunded eso + since the game is not working atm the moment eu pc

Legally speaking, as an EU citizen, yes, as digital goods are considered the same as tangibles and must be fit for purpose. However, ZOS customer service employees seem quite low-skilled, so you may have to point this out to them to get traction.

You're paying for an ESO+ sub which is perfectly WORKING. You even attempt to take any legal action and they'll laugh you out of the court room.

Danikat

Firstly according to the terms and conditions you accepted when you purchased ESO+ because you get instant access to the service the purchase is final - meaning it cannot be cancelled or refunded. (And yes this is the European version of the terms and conditions.)

If you've pre-ordered Elseweyr in the last 14 days you can get that refunded, but that's all.

But also I think you'd have a hard time proving that the EU servers aren't working. For a start I've been playing on them for about 2 hours without a problem and I've seen fewer complaints about server stability than usual tonight. So it's clearly not a universal problem. Secondly there's so many steps between your computer and the server that even if you can prove that you're unable to connect to the game you'd have a very hard time showing that it was because of something Zenimax is responsible for and not your internet provider or one of the other intermediaries.

FlyingSwan

Billdor wrote: »

FlyingSwan wrote: »

Tlania wrote: »

can I be refunded eso + since the game is not working atm the moment eu pc

Legally speaking, as an EU citizen, yes, as digital goods are considered the same as tangibles and must be fit for purpose. However, ZOS customer service employees seem quite low-skilled, so you may have to point this out to them to get traction.

You're paying for an ESO+ sub which is perfectly WORKING. You even attempt to take any legal action and they'll laugh you out of the court room.

No, it doesn't matter. Very specific legislation on this point was released EU wide in 2015, any change to a digital service that results in non-fitness for purpose means one can actually refund the entire thing, even as far back as the original purchase if one wishes to push it that far.

You won't get laughed out of a courtroom at all. You simply do not know what you are talking about. If you have nothing constructive to add, which is based in legal fact, please leave the conversation.

Gythral

Problem is ESO+ is working, as it does not rely on the game functioning to do so
10% XP/insperation - check (if you can log in and do something)
Crafting Bag - check
100% Bank space increase - check
1650 Crowns - check

no where does it offer you game play...
which is the really strange part, but checking what you are paying for is something a generation needs to learn to do

yes the server is duff, but that has nothing to do with ESO+...

FlyingSwan

Danikat wrote: »

Firstly according to the terms and conditions you accepted when you purchased ESO+ because you get instant access to the service the purchase is final - meaning it cannot be cancelled or refunded. (And yes this is the European version of the terms and conditions.).

But that term has no meaning when the implicitly included contract terms of of 'skill and care' and 'fitness for purpose' are breached by the seller. The term you mention merely means one cannot change one's mind and expect a refund, but a breach of contract is still a basis for cancellation and is over-riding within all EU member states.

This is all elementary, but as ZOS seem quite a cavalier company (and Americans invariably seem ignorant of how we do things in the EU), the poster will have trouble explaining this to your typical ZOS customer service drone, and it will then depend how far he/she wishes to go. But would near definitely win a chargeback, but that could have its own ramifications.

Danikat

FlyingSwan wrote: »

Danikat wrote: »

Firstly according to the terms and conditions you accepted when you purchased ESO+ because you get instant access to the service the purchase is final - meaning it cannot be cancelled or refunded. (And yes this is the European version of the terms and conditions.).

But that term has no meaning when the implicitly included contract terms of of 'skill and care' and 'fitness for purpose' are breached by the seller. The term you mention merely means one cannot change one's mind and expect a refund, but a breach of contract is still a basis for cancellation and is over-riding within all EU member states.

This is all elementary, but as ZOS seem quite a cavalier company (and Americans invariably seem ignorant of how we do things in the EU), the poster will have trouble explaining this to your typical ZOS customer service drone, and it will then depend how far he/she wishes to go. But would near definitely win a chargeback, but that could have its own ramifications.

But then we still have the second half of my post. How would the OP go about proving that the EU server is not working and it's not a problem with their internet connection or ISP?

Tandor

Danikat wrote: »

FlyingSwan wrote: »

Danikat wrote: »

Firstly according to the terms and conditions you accepted when you purchased ESO+ because you get instant access to the service the purchase is final - meaning it cannot be cancelled or refunded. (And yes this is the European version of the terms and conditions.).

But that term has no meaning when the implicitly included contract terms of of 'skill and care' and 'fitness for purpose' are breached by the seller. The term you mention merely means one cannot change one's mind and expect a refund, but a breach of contract is still a basis for cancellation and is over-riding within all EU member states.

This is all elementary, but as ZOS seem quite a cavalier company (and Americans invariably seem ignorant of how we do things in the EU), the poster will have trouble explaining this to your typical ZOS customer service drone, and it will then depend how far he/she wishes to go. But would near definitely win a chargeback, but that could have its own ramifications.

But then we still have the second half of my post. How would the OP go about proving that the EU server is not working and it's not a problem with their internet connection or ISP?

Indeed. It's hard to prove that the server isn't working when ZOS can produce the data logs showing the number of people continuously logged in. You'd also have to demonstrate that it wasn't an issue with addons - if you're using any - as ZOS cater for them but don't officially support them.

ZOS_GregoryV

Greetings,

If any member of the community would like inquire about a refund for any kind of transaction, we advise contacting support. Refunds are viewed on a case by case basis. That being said, we have decided to close this thread as not everyone has the same experience, so there will be different opinions as to if a refund request will be granted or not. This kind of thing tends to cause other members to bait each other as one may feel person A is wrong and Person B is right, while on the other hand a different member will feel that person A is right and person B is wrong. It is just best to reach out to support for these kind of matters.

Thank you for your understanding,
-Greg-