Problem registering on the forum

shases

Hello,

I'm writing on behalf of a friend who cannot register on the forum - this being exactly the reason I'm opening this thread.

I think it goes without saying that they already have a game account. However...

Whenever they got to support > submit ticket> steam > account > help with account > need forum invitation at the very last step of the ticket submission the final button, the submit ticket one, doesn't show up. We've noticed in the form where you need to input your game ID and details of your request you also have a field that's automatically filled with your e-mail. On my account the e-mail shows up in yellow/gold, but for them it's grayed out.

Since this is the only difference between our submission processes I assume there's some kind of issue with their e-mail address but we can't figure out what, they receive other e-mails from ZOS/Bethesada just fine on that address.

Has anyone else run into this problem? Can anyone help?

Thanks in advance!

ZOS_JesC

Greetings, does your friend already have a game account? If they are experiencing an error when submitting their ticket, please have them submit a ticket under a different field and provide the ticket number here. We'd be happy to take a look.

shases

@ZOS_JesC

Heya, thanks for the swift reply. My friend does indeed have a game account, they've purchased the game via Steam a few years ago on PC Windows. The game and account work fine aside from this issue with requesting a forum invite.

We've tried just now to submit a ticket to a bunch of the other categories with no success, the final submit button doesn't appear and the e-mail address is grayed out. I'm attaching a picture of what it looks like.

shases

For contrast this is what it looks like for me when I try to submit a ticket:

ZOS_JesC

Thanks for providing the screenshots, I'll reach out to you via PM for more information.

shases

@ZOS_JesC Thanks a lot! I await your PM.