I've gone ahead and replied to the reports I felt needed the most attention. Especially the missing Shadow of the Fallen in Cloudrest. This bug is stopping progression groups, giving alot of headaches.
Yeah, this. I also have pretty much given up on submitting tickets as I get (first) a canned answer from a bot, and then a canned answer from a human, and then finally a "we can't fix that/restore this item/etc." Still salty that I never got my tickets yesterday and yes I know when quests refresh, etc.
Playing on PC/NA---UserID=Threemoons--usually on nights, weekends
It does appear that they are choosing the first option I gave "Close this Forum." as all replies here have ceased. If you're looking at the Dev tracker however PTS Forum, German Forum & General Help are getting activity. Also i'm pretty certain they're muted me from tagging members of the community/support/dev team and my messages are only being seen now by the moderators who, as we all know, are wonderful people (please don't ban me; i'm trying to help here albeit in a salty, sour humored & all-hope-is-lost kinda way).
25th February is Wrathstone DLC's supposed release date so we'll have to see what happens after that when the PTS Forum falls silent again.