Maintenance for the week of May 18:
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· [COMPLETE] EU megaservers for maintenance – May 18, 8:00 UTC (4:00AM EDT) - 13:00 UTC (9:00AM EDT)
· [COMPLETE] NA megaservers for maintenance – May 18, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· [COMPLETE] EU megaservers for maintenance – May 18, 8:00 UTC (4:00AM EDT) - 13:00 UTC (9:00AM EDT)
Support hasn't replied in over two weeks.
Maulclaw
✭✭✭
I have a ticket that's been sitting without a reply for over 15 days now and doesn't seem like it's going to get an answer anytime soon. I've tried to update it, but nothing came out of it. I can't help but feel like each time I make a ticket concerning any subject, the wait time becomes longer and longer... My first few tickets were solved within its first few days. What's going on?
Edited by Maulclaw on January 15, 2019 6:56AM 0
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Seraphayel✭✭✭✭✭
✭✭✭✭✭This is weird, I honestly expected something similar when I opened a ticket on Sunday evening (Xbox) - guess what, I got an answer just one day later (yesterday).
I don't know what determines how much time it takes to answer and resolve tickets.PS5EUAldmeri Dominion- Khajiit Arcanist -0 -
DBZVelena✭✭✭✭✭check if your ticket actually got created.What are Natch Potes? Can you eat those?
I believe in Genie-Gina.2 -
MLGProPlayer✭✭✭✭✭
✭✭✭✭✭1. Check that you actually submitted your ticket
2. Check your junk mail to see if you didn't get a response by any chance
3. Make sure you're not being unreasonable in whatever you're asking (asking for something ridiculous might get your ticket flagged as trolling)Edited by MLGProPlayer on January 15, 2019 7:46AM0 -
DovahkiinHeart✭✭✭I'm in the same boat. My ticket was labeled as 'Waiting on Agent' since the 2nd of Jan. My previous tickets that waited on an agent were answered in 2-3 days.
Date Created: 01/01/2019 09:16 AM
Date Last Updated: 01/02/2019 09:54 AM
Status: Waiting on AgentEdited by DovahkiinHeart on January 15, 2019 9:14AM0 -
Mayrael✭✭✭✭✭
✭✭✭✭✭They reply? O_o"We are currently investigating connection issues some players are having on the European megaservers. We will update as new information becomes available."
— They always claim they’re “investigating” the causes, but in reality they’re just waiting until the PC EU players go to bed. Once that happens, you can suddenly log in again and they happily mark the issue as Fixed.1 -
Tasear✭✭✭✭✭
✭✭✭✭✭Wish to talk more about customer service and communication in regards to eso?
We have a section to talk about most pressing community concerns on eso unofficial community discord with good individuals also some of your community ambassadors and class reps.
https://discord.gg/PVaRhb6
Edited by Tasear on January 15, 2019 9:53AM0 -
Mayrael✭✭✭✭✭
✭✭✭✭✭Wish to talk more about customer service and communication in regards to eso?
We have a section to talk about most pressing community concerns on eso unofficial community discord with good individuals also some of your community ambassadors and class reps.
https://discord.gg/PVaRhb6
Nice but whats the point when ZOS refuses to even acknowledge main defensive skills being broken for months?"We are currently investigating connection issues some players are having on the European megaservers. We will update as new information becomes available."
— They always claim they’re “investigating” the causes, but in reality they’re just waiting until the PC EU players go to bed. Once that happens, you can suddenly log in again and they happily mark the issue as Fixed.0 -
Maulclaw✭✭✭To clear some things up...
I'm 100% positive that the Ticket has been submitted. It's listed on the website and like I said... I have UPDATED it since its conception. The issue at hand is similar to another Ticket that's been handled in the past. It had a few days of waiting, but nothing this long.
I've come to notice that Support tends to be slow around Holidays and Weekends, but it's been two weeks worth of business days and no attempts at contacting me have been made. I'm rather upset about this as it's connected to a payment problem...Wish to talk more about customer service and communication in regards to eso?
We have a section to talk about most pressing community concerns on eso unofficial community discord with good individuals also some of your community ambassadors and class reps.
https://discord.gg/PVaRhb6
Nice but whats the point when ZOS refuses to even acknowledge main defensive skills being broken for months?
You're just being salty for the sake of being salty, especially when your complaints have nothing to do with the thread at hand. If you can't stand the game so much... why are you even lurking around the forums? That's just being petty. Why don't you take your "signature" seriously and just leave?
Edited by Maulclaw on January 15, 2019 5:20PM0