Aging characters and NPCs in games is still a work in progress it seems.
ESO has advanced so far as to get fairly realistic aging in the face, and also the neck, hands, and feet. The forearms (as I look at this NPC on my screen) are still a bit too young looking. And what old lady's breasts are THAT perky? I'd expect some sagging. Do they even have bras in Tamriel? Also, her hair is much too smooth bright and shiny for her age. As are her eyes.
NOW, I just saw her walk away, with a very sexy young lady walk. That's quite the sway in her hips! (And she's there to pray in a church for crying out loud! )
Also the voice is much too young sounding for the the degree of aging in her face suggests.
So yeah... not really buying the "this is an old lady" I'm looking at.
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PC/NA