Game crashes almost immediately

Windstrider2017

So my friend recently got ESO as a gift. She can open the launcher and click play, but then after a black screen for a couple seconds, it crashes. We really don't have any idea why it's doing this, but if any of this helps:

OS: Windows 8.1
Processor: Intel(R) Core(TM) i3-4010U CPU @ 1.70GHz 1.70 GHz
Installed Memory (RAM): 4.00 GB
System Type: 64-bit Operating System, x64-based processor

She also said it's an HP computer.

Windstrider2017

Update: When she clicks play, there is a loading screen and cursor, followed by a crash report from Windows saying "ESO has stopped working." Before this happened, she went to the Downloads folder and clicked the install file. It basically started installing stuff again. Maybe there was an installation issue.

Update: Now it's giving her the other error again where the ESO launcher gives her a crash report.

Update: After trying the repair option from the launcher, it still didn't work. Now she's updating and restarting her computer.

Atreidus

Hi.

Installed Memory (RAM): 4.00 GB

Try to set your virtual memory to 2.5 x this. Statis(not system controled[min and max this])

Also check for our latest system - and software - updates. Also "other updates" at the Widnows update settings.

ps.: i read she loads the updates.

Windstrider2017

Not to be dumb, but what does this part mean?
"Try to set your virtual memory to 2.5 x this. Statis(not system controled[min and max this])"

Also, would it work if we bought additional RAM? I did that for my computer.

Atreidus

Windstrider2017 wrote: »

Not to be dumb, but what does this part mean?
"Try to set your virtual memory to 2.5 x this.That is(not system controled[min and max this])"

Also, would it work if we bought additional RAM? I did that for my computer.

yes. But your Ram is verry small.
an moment please: i link the help article
Windows 10, 8/8.1
Quote
In Windows, right-click This PC icon and choose Properties.
On the left panel, click Advanced system settings --> View Advanced tab.
Click Settings displayed under Performance.
In the Performance Options box, go to Advanced tab.
Click Change under Virtual memory.

Quote from google.

Tinolyn

Game's dropped me twice tonight (so far). One logging out and swapping to another character; the second zoning to a guildie's house. Both were long load screens and then kicked to login screen. Two different characters; 20 minutes apart (or so)

PC/NA.

For the love of god, fix your servers.

EDIT: Make that 3 characters in 25 minutes.

EDIT2: Had to just close out. Endless loading screen.