Why Steam players cant log in (need simple explanation for ESO cummunity)?

K0mode

@ZOS_GinaBruno @ZOS_KaiSchober @ZOS_JessicaFolsom @ZOS_BillE @ZOS_GaryA Could you explain please in simple words why Steam Login is down for players so often? Thank you.

Verbal_Earthworm

This ^

mairwen85

A more immediate and direct title to the thread would probably get you better answers.

Sergykid

yeah i don't get it, dungeon finder was working today and yet they applied a maintenance for it which made everyone unable to log in. So for everyone complaining about dungeon finder, having fun not playing? It was obvious dungeon finder will bug out the first day(s), now a whole day of the event is lost :d

sno_flah_ke

https://forums.elderscrollsonline.com/en/discussion/447859/thanks-for-the-update-to-fix-what-want-broken#latest

Kooky_Koala

Maybe Steam needs to apply some update to match the updated game and they have not done it on PC EU. Whatever the reason, ZOS has not given us reasons for these problems that keep occuring for PC EU via Steam and I have been playing for two years.

These problems usually get sorted quicker for PC NA or don't happen for PC NA. Again today, I have been able to log on to PC NA. I only want to keep those characters ticking over as I created them for Twitch streamers that I watched who were on PC NA.

Broc

Kooky_Koala wrote: »

These problems usually get sorted quicker for PC NA or don't happen for PC NA.

My guess? They're sorting the bigger market, that has more day left to play by this point and spend cash.

All I know is my friend who's stuck on steam is thinking of quitting, as this happens far too regularly. Don't really want to have to play on the US servers after every patch if I want to play with them...

Alkapton

This is a suspicion only. Last time this happened someone posted that steam login would not work till after midnight because we must wait for steam to refreash their servers. And, lo I became able to login just after midnight. Now if as I suspect we won't be able to login till after midnight (gmt) this time then then I conclude the following:

After a patch the game is different and somehow steam has a problem with that and the login server. Nothing Zos can do about it, like us they must sit and wait till steam reset their login servers. Steam can't be arsed to reset theiur servers just because some game has been updated, they think problem must be with zos updates. And so with everyone thinking "this nort my problem" the problem will NEVER be fixedd SNAFU

Rezzinu

Alkapton wrote: »

This is a suspicion only. Last time this happened someone posted that steam login would not work till after midnight because we must wait for steam to refreash their servers. And, lo I became able to login just after midnight. Now if as I suspect we won't be able to login till after midnight (gmt) this time then then I conclude the following:

After a patch the game is different and somehow steam has a problem with that and the login server. Nothing Zos can do about it, like us they must sit and wait till steam reset their login servers. Steam can't be arsed to reset theiur servers just because some game has been updated, they think problem must be with zos updates. And so with everyone thinking "this nort my problem" the problem will NEVER be fixedd SNAFU

If this is the case, then they need to allow us to remove the link between our accounts and steam. We did not sign up for it and are being mislead.

Malem_Benign

You won't get the answer. They're on holidays. Possibly will be fixed after downtime at Monday.

FluffyKitten

Malem_Benign wrote: »

You won't get the answer. They're on holidays. Possibly will be fixed after downtime at Monday.

So, who is closing threads?
Somebody is working.

OFFL1MIT

Alkapton wrote: »

This is a suspicion only. Last time this happened someone posted that steam login would not work till after midnight because we must wait for steam to refreash their servers. And, lo I became able to login just after midnight. Now if as I suspect we won't be able to login till after midnight (gmt) this time then then I conclude the following:

After a patch the game is different and somehow steam has a problem with that and the login server. Nothing Zos can do about it, like us they must sit and wait till steam reset their login servers. Steam can't be arsed to reset theiur servers just because some game has been updated, they think problem must be with zos updates. And so with everyone thinking "this nort my problem" the problem will NEVER be fixedd SNAFU

That is true, I remember playing Terra back in a days, and when they updated servers sometimes I couldn't login into the EU server, same used to happen with path of exile, but downloaded direct launcher and I never had problems with same error again.

HybrisCross

Alkapton wrote: »

This is a suspicion only. Last time this happened someone posted that steam login would not work till after midnight because we must wait for steam to refreash their servers.



if it was so simple, we will be informed by now. Still one hour to go for your hypothesis.

sno_flah_ke

i cant use the direct launcher. i have to go through steam to log in. tried it before. they wont let me

Kooky_Koala

It is this simple: if ZOS do not give us feedback on why this has happened or at least how this will be avoided in the future, then why should we renew our ESO+. Also, why should we buy the next chapter. You know, there are other things that I could do that aren't gaming. There are other computer games that I could play. I can quite simply get around to finishing story quests that remain, then walk away.

At the end of the day the only power we have as customers is to take our custom elsewhere. If ZOS don't say how things are going to be different in the future, given how repeatedly this situation has arisen for Steam users, then they are not meeting the standards that we would expect from other services or products that we pay for.

sno_flah_ke

they don't care. they got your money and they wont fix it. doing the same thing over again and expecting a different result is the definition of insanity and most people playing this game are involved in a dynamic not quite unlike being trapped in a abusive relationship.... you can walk away... sure you can.

HybrisCross

Kooky_Koala wrote: »

It is this simple: if ZOS do not give us feedback on why this has happened or at least how this will be avoided in the future, then why should we renew our ESO+. Also, why should we buy the next chapter. You know, there are other things that I could do that aren't gaming. There are other computer games that I could play. I can quite simply get around to finishing story quests that remain, then walk away.

At the end of the day the only power we have as customers is to take our custom elsewhere. If ZOS don't say how things are going to be different in the future, given how repeatedly this situation has arisen for Steam users, then they are not meeting the standards that we would expect from other services or products that we pay for.

Maybe you're right, but how many of people acting will budge the big zelephant sleeping on his crow store money ?
For my part i bought the last house but my eso+ will end the 23th. And i'm pretty close to end my story with the elders scrolls, this issue is out of the waterglass.

Hoping ofr a reaction, a real one during december...

Alkapton

I really don't think this is the fault of Zos, at least not in the sense that they are not bothered about it or would not fix it if they could. Zos chose to make ESO available opn Steam because on the face of it, it makes good busness sense. Steam have the biggest base of PC games, where else can pc buy new titles? Certainy not on dvd in shops anymore.

If the poster above is correct then maybe we can coinclude steam are a good place to buy pc games but *** poor for anything that is network based like ESO. Perhaps the difference is that all you get from steam is the launcher, all the game files are provided by Zos not steam when you play its not on steam server but Zos server.

If Zos are at fault its with a lack of research. Now they are stuck with whatever leagal deal they did with Steam and are stuck with it.

Seems that way to me.

I am wondering if I buy second hand dvd can I use that to log into existing steam account?

sno_flah_ke

the only thing i know is that if you buy from steam only, you cant use the zos launcher, you have to use the steam one. you have to buy content from bethesda to use the direct zos launcher and if you choose to do that and you ever delete your bethesda acount, you will losde that content and never get it back. whereas, if you buy from steam, you can create the bethesda account and your steam content is still available if you delete the bethesda account. you just create a new bethesda account and start over with the steam purchased content.

make your choice and live with the consequences. it's called by some a 'adulting'

Drummerx04

Just cancel your ESO+ and walk away if you are unhappy. You can always come back later if you really get the itch down the road.

sno_flah_ke

it's clear i wont get the login bonus for today.


if this happens enough days i wont get the max login bonus for the month.

that does annoy.

Geroken777

Don't forget to leave a negative review on steam too to warn other players about this damned issue which has been lasting for about 7 months now.

Alex_Lex

Choose any answer you want

"Hi everyone, we're continuing to look at answers for this issue. We'll have more information for you later today."

"We're actively trying a few different solutions, and this may cause you to get kicked out of the game."

"Thanks for the questions, everyone. We're investigating."

nuvak

It's simple: The group finder has trouble if many people are using it. They promised a fix. They lock out all steam players. Less load on the group finder. Fixed.

Broc

Alex_Lex wrote: »

Choose any answer you want

"Hi everyone, we're continuing to look at answers for this issue. We'll have more information for you later today."

"We're actively trying a few different solutions, and this may cause you to get kicked out of the game."

"Thanks for the questions, everyone. We're investigating."

Is it just me, or do the canned responses make you think ZOS support is botting

sno_flah_ke

if everyone walked away from the game because of the unfixed issues, they would just close the servers down and invest their servers in another new game.

Synthwavius

It was probably needed to "fix" the dungeon finder. They simply blocked steam players from joining and they have easy excuse that it's Steam issue not theirs.

Alex_Lex

Broc wrote: »

Is it just me, or do the canned responses make you think ZOS support is botting

Actually, ZOS answers can easily be botted.

sno_flah_ke

ok. have fun. i have waited long enough for the login to work. time to find something else to do beside skulking around in the forums

Malem_Benign

PC-NA doesn't work no more again

John_Falstaff

Now they just have to bot the actual (temporary) fixing of the problem - by now, they could've just recorded macros with keystrokes on devs' PCs and replay them each time after maintenance. ^^