Steam users will be stuck until ?

HybrisCross

Just for my information, there is a supposed dead line for your technical services to allow steam users to play again ?

Or it's dead for today, and I presume it will be too for Sunday.

So just can we have a little reply about mod or dev ? Just have the honesty to let people do something else instead of waiting with hope to be able to log in.

Thanks

[Deleted User]

Hello there,

Are you unable to log in to the game completely or are only certain characters having issues logging in? If certain characters are unable to log in, please let me know which characters are having this issue in a reply or a PM.

HybrisCross

Hi,
i can't log in at all. Somehow, like much steam users.

I'm just wondering if I change my plan for the rest of the weekend or there is still hope for this night.

More of that I'm wondering if the problem is on the side of steam. If yes maybe it will be clever to put some pressure on their support instead there.

Thanks for your consideration @ZOS_AntonioP

augestflex_ESO

Unable to log in.

PexiMax

@ZOS_AntonioP - Steam user (account name same as here) , unable to login at all today on EU servers... NA servers are working 50% of the time..I even made a char on NA. But EU is dead after maintenance.

Eohor

ZOS_AntonioP wrote: »

Hello there,

Are you unable to log in to the game completely or are only certain characters having issues logging in? If certain characters are unable to log in, please let me know which characters are having this issue in a reply or a PM.

A mod acting all surprised when the same issue happens for the 1000th time

TootYFruits

ZOS_AntonioP wrote: »

Hello there,

Are you unable to log in to the game completely or are only certain characters having issues logging in? If certain characters are unable to log in, please let me know which characters are having this issue in a reply or a PM.

Please read the forums and you'll see a vast amount of members not being able to log in and that would answer your question.

[Deleted User]

We're not able to provide an estimated time for a fix to be released for the Steam login issues, though the issue has been under investigation. We can certainly understand how this can be quite frustrating, especially on a weekend, though we hope to have everyone back in Tamriel as soon as possible.

TootYFruits

ZOS_AntonioP wrote: »

We're not able to provide an estimated time for a fix to be released for the Steam login issues, though the issue has been under investigation. We can certainly understand how this can be quite frustrating, especially on a weekend, though we hope to have everyone back in Tamriel as soon as possible.

We've heard the same responses time and time again and not one person from ZOS knows how to resolve the problem once and for all.

This happens time after time with no fix, it takes ZOS hours upon hours to get it resolved. It clearly needs addressing with the department heads as it's not acceptable to keep saying "we're looking into it and we'll fix it as soon as possible" - not good enough anymore.

THE_BIG_BOSS

ZOS_AntonioP wrote: »

We're not able to provide an estimated time for a fix to be released for the Steam login issues, though the issue has been under investigation. We can certainly understand how this can be quite frustrating, especially on a weekend, though we hope to have everyone back in Tamriel as soon as possible.

Maybe an unlink Steam Option?

Nightingale707

@ZOS_AntonioP your understanding is nice, and we also hope to be back as soon as possible. In the meantime since we have a whole day of not being able to play (maintanance started at 10 in the morning for CET-players) it would be nice if ZOS were to offer Steam players some kind of recompensation. Either in adding some free ESO+ days to existing subscriptions or since we have an event going, give us the tickets for today and the even coffers that our characters cannot get. This would go a long way towards earning OUR understanding for the situation.

TootYFruits

THE_BIG_BOSS wrote: »

ZOS_AntonioP wrote: »

We're not able to provide an estimated time for a fix to be released for the Steam login issues, though the issue has been under investigation. We can certainly understand how this can be quite frustrating, especially on a weekend, though we hope to have everyone back in Tamriel as soon as possible.

Maybe an unlink Steam Option?

Or just a nice fix. It's not like this hasn't happened before

augestflex_ESO

I don't make it to the Character Select screen I get a connection time out before then.

I am using Steam on PC to try and connect to EU megaserver.

ZOS_Bill

Both the issues related to Steam players logging in and login issues on the PC-NA megaservers should now be resolved. If you are still having issues please post them in this thread.

Vemeri

ZOS_BillE wrote: »

Both the issues related to Steam players logging in and login issues on the PC-NA megaservers should now be resolved. If you are still having issues please post them in this thread.

Will the steam-using players get any compensation?

chaz

Vemeri wrote: »

ZOS_BillE wrote: »

Both the issues related to Steam players logging in and login issues on the PC-NA megaservers should now be resolved. If you are still having issues please post them in this thread.

Will the steam-using players get any compensation?

I think that's something you can probably just ask @ZOS_GinaBruno or @ZOS_JessicaFolsom

Vemeri

chaz wrote: »

Vemeri wrote: »

ZOS_BillE wrote: »

Both the issues related to Steam players logging in and login issues on the PC-NA megaservers should now be resolved. If you are still having issues please post them in this thread.

Will the steam-using players get any compensation?

I think that's something you can probably just ask @ZOS_GinaBruno or @ZOS_JessicaFolsom

Did that

augestflex_ESO

How are the missing tickets and daily rewards item being handled?

Dragonaut420

ZOS might as well just say to everyone. "Ya Beat!"

gade_24eb17_ESO

This is what i got

Greetings!

Thank you for contacting The Elder Scrolls Online Team. My name is Jason and I will be assisting you with this problem with the game.

Earlier there was an issue with Steam services that has since been corrected and players should now be able to access the game. If any compensation will be offered for Steam service outage Customer Support is unable to speculate if it will be offered. I would advise that you keep an eye on our official website and forums for any information or updates regarding this topic.
--really? "I didnt know"--
Customer Support is not able to advance the Daily Login reward calendar.
However, please describe the situation that prevented you from logging in the required days and we can review your case to see what we are able to do, once the calendar month ends.
If you should have other questions or concerns feel free to let us know.

Thank you for your continued interest and support!

Warm Regards,
Jason
The Elder Scrolls Online Team

Keep an eye on our official Facebook, Twitter, and website for upcoming news about The Elder Scrolls Online, including release-date info:
https://www.facebook.com/ElderScrollsOnline
http://twitter.com/TESOnline
http://elderscrollsonline.com

results:
wasted ESO+ 1 day
lost 1 day log in rewareds
no compensation or the rewared for login for the last day of december

wen this happens and i have eso+ i know that it is wasted i just loose some one my money wen i could have played with some of my chars on locked for me dlc's

Vemeri

gade_24eb17_ESO wrote: »

Greetings!

Thank you for contacting The Elder Scrolls Online Team. My name is Jason and I will be assisting you with this problem with the game.

Earlier there was an issue with Steam services that has since been corrected and players should now be able to access the game. If any compensation will be offered for Steam service outage Customer Support is unable to speculate if it will be offered. I would advise that you keep an eye on our official website and forums for any information or updates regarding this topic.
--really? "I didnt know"--
Customer Support is not able to advance the Daily Login reward calendar.
However, please describe the situation that prevented you from logging in the required days and we can review your case to see what we are able to do, once the calendar month ends.
If you should have other questions or concerns feel free to let us know.

Thank you for your continued interest and support!

Warm Regards,
Jason
The Elder Scrolls Online Team

Keep an eye on our official Facebook, Twitter, and website for upcoming news about The Elder Scrolls Online, including release-date info:
https://www.facebook.com/ElderScrollsOnline
http://twitter.com/TESOnline
http://elderscrollsonline.com

results:
wasted ESO+ 1 day
lost 1 day log in rewareds
no compensation or the rewared for login for the last day of december

wen this happens and i have eso+ i know that it is wasted i just loose some one my money wen i could have played with some of my chars on locked for me dlc's

That's unfair at all! Even such publishers like Wargaming compensate subscribition days, if they had any problems. Is Bethesda worse than Wargaming?

Rymolas

Guys, I talked with support members like when I have issue with loging in character...for one month already I can't play, and more then two weeks ago they just stopped answering ) like, I lost daily rewards, I missed chance to do feather quest, missed chance to get murkmaire, so as I can't even receive in-game gift my friend sent me...

Wrote couple times to support, asking at least tell me something... Nothing there, silence.

So useless...