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Characters missing

I logged in to eso on my xbox and noticed some of my characters were missing. I sent in a support ticket and 1 of them (my master crafter) was restored. I logged in two days later and my characters were once again missing. I have sent in a support ticket 3 seperate time but am not getting any responses. Any ideas as how to resolve this. One of the characters is my master crafter that i have almost 2 years invedted in. Please help me...
Edited by Jaberwahky on November 29, 2018 4:07AM
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