No "Free" Crowns

Mesusah13

Hi

I just got billed for a new month of ESO Plus todat but I did not get the free 1500 Crowns....Why is that?

DaveMoeDee

Please don't call them 'free crowns.' You got billed for them. You payed for ESO+.

You should also indicate what platform you are on. Sadly, this seems to be a regular thread topic for XBox.

Mesusah13

I'm on the Xbox

Wildberryjack

If you still don't have them after your payment clears your bank, put in a ticket.

weedgenius

The new 150 crowns don’t start until November 13. You have to wait until next month to get them now.

idk

weedgenius wrote: »

The new 150 crowns don’t start until November 13. You have to wait until next month to get them now.

@weedgenius

OP is not speaking to the changes coming later this month. The OP is clearly speaking of the crowns that have been coming with a monthly sub payment for many years now.

weedgenius

idk wrote: »

weedgenius wrote: »

The new 150 crowns don’t start until November 13. You have to wait until next month to get them now.

@weedgenius

OP is not speaking to the changes coming later this month. The OP is clearly speaking of the crowns that have been coming with a monthly sub payment for many years now.

Oops don’t know how I missed that. Sometimes they can take 24 hours to process when you buy them, maybe it’s the same for sub

Danikat

As @DaveMoeDee said this is unfortunately a very common problem on Xbox. I have no idea why, or why they've never managed to fix it but some people have to contact Support every month to get their crowns manually added because they never come through.

Jayne_Doe

I haven't had this problem on XB since I resubbed with Homestead (knocks on wood), but yes, it has been an issue on XB that still seems to be an intermittent problem. I'm not sure ZOS or MS know exactly why it happens to only certain people randomly in a given month, but apparently it is still an issue. Which is why I always check my Crowns balance after my sub renews.

Thankfully, with the new 365 sub, at least it can only happen once a year.

Please submit a ticket with ZOS and be sure to follow up to the auto-response you're likely to receive. Provide them with what proof of purchase they ask for and be sure to not let the ticket close out.

Here is a link to the help article regarding this issue. At the very end of the article, you will see a link to submit a support ticket on this issue.

Elsonso

Mesusah13 wrote: »

I'm on the Xbox

You pretty much didn't have to tell us that. LOL.

Glad to see someone provided you with the link to resolve this, though.

Mesusah13

I submitted a ticket after writing this on November 8 but I still did not get the 1500 Crowns. Lazy buggers

Mesusah13

The strange thing is that even if I submit a Ticket it doen even show up as an Ongoing Ticket in my profile status......

Mesusah13

They just closed my Ticket as a duplicate and I did not get my 1500 Crowns. I already cancelled my ESP Plus Subscription. This is a joke. Far better games I can play that dont't steal my money. Take care guys

O_LYKOS

Same happened to me on Xbox. I didn’t get them straight away. I got them a day or two later.