Why doesn't customer support answer questions?

Swinezilla

I have been trying to get help with an issue, but customer support seems to refuse to actually read the ticket I submit. I keep getting a canned answer, but I'm pretty sure it's not a bot answering. One of my problems is that I can't actually access a normal ticket, because I can't log into the customer support ticketing system. Is there another way to actually get an answer to my issue?

Zimnel

I have a similar issue, I recently posted about this, in my case the email with verification account codes are never sent.

Beardimus

You need to get then on email, and reply to the original scripted cut and past reply.

If you cant log in and raise a ticket I'm.guessing try to contact a mod on here or via generic support via website or Bethesda support on twitter they quite responsive. When you do eventually get an email reply to it to get a human

ZOS_Bill

@Swinezilla

We've sent you a message to help look into your issue with the support ticket you've submitted.

Swinezilla

Uhm, no...I've checked several times. You haven't sent me a message.

Swinezilla

@ZOS_BillE read above

Swinezilla

Sorry, my mistake, found your message.