Launcher won't Start game (PC-NA) (Steam)

chaz · September 2018

Hello and good day, I'm using steam to launch the game, all it does is bring up the launcher window, it'll sit there for a few seconds to half minute then it closes itself. It's not launching the game or even showing the launch button.

https://imgur.com/a/e4HRO9k

chaz · September 2018

Here's a live stream I just made. 2 minute video. This is what it's doing.

https://www.youtube.com/watch?v=JHYFgC4z3Fc

Avonna · September 2018

Im getting this also but i am not on steam , na pc.....strange

Crimsonorion · September 2018

Same here, I click the launcher, it comes up [though slowly, likes it having trouble loading] the game says Updating [But no progress bar and no play/pause button] gets to about 10% then a minute later it just closes the window. Once the launcher comes up I can't move it, X out, click anything, it just freezes then closes?

oshaugm · September 2018

My husband and I are having the same problem, PC NA, not on Steam though. No internet connection issues, modern computers, Win10. Very slow progress bars, couldn't click on the patch notes button at the top of the launcher. Progress stalled around 15% and the launcher just crashes. Or I kill the process and try again but no improvement. Did try a reboot, didn't help.

Avonna · September 2018

oshaugm wrote: »

My husband and I are having the same problem, PC NA, not on Steam though. No internet connection issues, modern computers, Win10. Very slow progress bars, couldn't click on the patch notes button at the top of the launcher. Progress stalled around 15% and the launcher just crashes. Or I kill the process and try again but no improvement. Did try a reboot, didn't help.

! you got to 15 %! i am jealous! lol i am still at 11 % and multiple crashes after sitting there. i am now starting to get tired and frustrated and hangry .....

oshaugm · September 2018

Avonna wrote: »

oshaugm wrote: »

My husband and I are having the same problem, PC NA, not on Steam though. No internet connection issues, modern computers, Win10. Very slow progress bars, couldn't click on the patch notes button at the top of the launcher. Progress stalled around 15% and the launcher just crashes. Or I kill the process and try again but no improvement. Did try a reboot, didn't help.

! you got to 15 %! i am jealous! lol i am still at 11 % and multiple crashes after sitting there. i am now starting to get tired and frustrated and hangry .....

I just killed the process again for the nth time and restarted and now it's at 16%. Which is in itself very weird to me: Maybe the launcher has been improved, but in the past, if you killed the process during a patch load you would have to restart from zero. It seems that the problem is progressive, though, it's working increasingly less well. I'm just chatting with guildies on our website now and will look/try again later. Sorry that you're frustrated, food is always a good thing.

mingimingi · September 2018

Same. Won't load. Unclickable.

chaz · September 2018

Hello,

Yes I am still having issues with this. Some day can you just make this game without this launcher or at least stop updating it? It's only used to launch a game, one that is server side so what is the point of all this. I purchased this game on Bethesda site (here) and also on steam, for what ever reason my account here doesn't give me an option to install or reinstall this launcher.

I find myself deleting the Launcher folder and clicking the play button on steam to initiate the launchers activation so I can redownload it. I've done this several times and wasted 3 hours getting it at 12%, and yet over and over deleting and redownloading. Or I click zosSteamStarter from C:\Program Files (x86)\Steam\steamapps\common\Zenimax Online for the same result.

It gets real old and frustrating having 2 copies of the same game and can't even play it. I have had this issue before, and the steps zos told me to take isn't working this time. I'm going to keep on doing what I'm doing hoping to just get lucky, but for the love of LORD DAGON there has to be a better, quicker, safer streamlined way to download this launcher so it's not frustrating at all to the client.

Is there a download link for the launcher itself by itself so I'm not reinstalling the entire game? I thought there was but I can't find it here. Closest thing I have found was this: https://help.elderscrollsonline.com/app/answers/detail/a_id/41140/kw/LAUNCHER and it's not very helpful at all.

What do you want to know?

OS ?

------------------
System Information
------------------
      Time of this report: 9/4/2018, 19:38:30
             Machine name: DESKTOP-4H2B212
               Machine Id: {A69C0FCD-67B8-484D-A352-93A745BFD9B8}
         Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
                 Language: English (Regional Setting: English)
      System Manufacturer: Alienware
             System Model: Alienware Aurora R7
                     BIOS: 1.0.14 (type: UEFI)
                Processor: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz (12 CPUs), ~3.2GHz
                   Memory: 16384MB RAM
      Available OS Memory: 16194MB RAM
                Page File: 8201MB used, 10425MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
           DxDiag Version: 10.00.17134.0001 64bit Unicode

---------------
Display Devices
---------------
           Card name: NVIDIA GeForce GTX 1080
        Manufacturer: NVIDIA
           Chip type: GeForce GTX 1080
            DAC type: Integrated RAMDAC
         Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_10DE&DEV_1B80&SUBSYS_33661028&REV_A1
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 16176 MB
    Dedicated Memory: 8079 MB
       Shared Memory: 8097 MB
        Current Mode: 1920 x 1080 (32 bit) (60Hz)
         HDR Support: Not Supported
    Display Topology: Internal
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
     Color Primaries: Red(0.650891,0.329602), Green(0.331555,0.622570), Blue(0.151867,0.053234), White Point(0.313977,0.329602)
   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
        Monitor Name: Generic PnP Monitor
       Monitor Model: VG248
          Monitor Id: ACI24E1
         Native Mode: 1920 x 1080(p) (60.000Hz)
         Output Type: DVI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
      Advanced Color: Not Supported
         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvdd.inf_amd64_13415fa7a594ec5a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdd.inf_amd64_13415fa7a594ec5a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdd.inf_amd64_13415fa7a594ec5a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdd.inf_amd64_13415fa7a594ec5a\nvldumdx.dll
 Driver File Version: 24.21.0013.9793 (English)
      Driver Version: 24.21.13.9793
         DDI Version: 12
      Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
        Driver Model: WDDM 2.4
 Graphics Preemption: DMA
  Compute Preemption: DMA
            Miracast: Not Supported by Graphics driver
 Hybrid Graphics GPU: Not Supported
      Power P-states: Not Supported
      Virtualization: Paravirtualization 
          Block List: No Blocks
  Catalog Attributes: Universal:False Declarative:True 
   Driver Attributes: Final Retail
    Driver Date/Size: 5/21/2018 2:00:00 PM, 950560 bytes
         WHQL Logo'd: Yes
     WHQL Date Stamp: Unknown
   Device Identifier: {D7B71E3E-58C0-11CF-D955-6B131BC2D535}
           Vendor ID: 0x10DE
           Device ID: 0x1B80
           SubSys ID: 0x33661028
         Revision ID: 0x00A1
  Driver Strong Name: oem46.inf:0f066de32fced5bf:Section008:24.21.13.9793:PCI\VEN_10DE&DEV_1B80&SUBSYS_33661028
      Rank Of Driver: 00CF0001
 Card name: Intel(R) UHD Graphics 630
        Manufacturer: Intel Corporation
           Chip type: Intel(R) UHD Graphics Family
            DAC type: Internal
         Device Type: Full Device
          Device Key: Enum\PCI\VEN_8086&DEV_3E92&SUBSYS_08581028&REV_00
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 8225 MB
    Dedicated Memory: 128 MB
       Shared Memory: 8097 MB
        Current Mode: Unknown
         HDR Support: Unknown
    Display Topology: Unknown
 Display Color Space: Unknown
     Color Primaries: Unknown
   Display Luminance: Unknown
         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\ki123931.inf_amd64_750ee5716ca7cecc\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki123931.inf_amd64_750ee5716ca7cecc\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki123931.inf_amd64_750ee5716ca7cecc\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki123931.inf_amd64_750ee5716ca7cecc\igd12umd64.dll
 Driver File Version: 22.20.0016.4758 (English)
      Driver Version: 22.20.16.4758
         DDI Version: 11.1
      Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
        Driver Model: WDDM 2.3
 Graphics Preemption: Triangle
  Compute Preemption: Thread
            Miracast: Supported
 Hybrid Graphics GPU: Integrated
      Power P-states: Not Supported
      Virtualization: Not Supported
          Block List: No Blocks
  Catalog Attributes: N/A
   Driver Attributes: Final Retail
    Driver Date/Size: 8/1/2017 2:00:00 PM, 67266656 bytes
         WHQL Logo'd: Yes
     WHQL Date Stamp: Unknown
   Device Identifier: Unknown
           Vendor ID: 0x8086
           Device ID: 0x3E92
           SubSys ID: 0x08581028
         Revision ID: 0x0000
  Driver Strong Name: oem12.inf:5f63e5340f714335:iCFL_W10_DS:22.20.16.4758:pci\ven_8086&dev_3e92&subsys_08581028
      Rank Of Driver: 00D10001
         Video Accel: Unknown
         DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeVC1_D2010  DXVA2_ModeWMV9_IDCT  DXVA2_ModeVC1_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeH264_VLD_Multiview_NoFGT  DXVA2_ModeVP8_VLD  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeHEVC_VLD_Main10  DXVA2_ModeVP9_VLD_Profile0  DXVA2_ModeVP9_VLD_10bit_Profile2  
      Deinterlace Caps: n/a
        D3D9 Overlay: Unknown
             DXVA-HD: Unknown
        DDraw Status: Enabled
          D3D Status: Enabled
          AGP Status: Enabled
       MPO MaxPlanes: 0
            MPO Caps: Not Supported
         MPO Stretch: Not Supported
     MPO Media Hints: Not Supported
         MPO Formats: Not Supported
    PanelFitter Caps: Not Supported
 PanelFitter Stretch: Not Supported

Diagnostics

Windows Error Reporting:
+++ WER0 +++:
to
+++ WER9 +++:
Fault bucket 109003666295, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Bethesda.net_Launcher.exe
P2: 3.6.10.0
P3: 59038a2e
P4: libcef.dll
P5: 1.1248.785.0
P6: 515e1207
P7: 80000003
P8: 009ee926
P9:
P10:

What else can help you help me? Or any of us?

ZOS_Bill · September 2018

There is currently another thread ongoing here where we are looking into this issue and working to get it resolved. Please use the other thread for discussion as we are closing this one.