The Elder Scrolls Online

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Twitch Notification: "You havea new drop available"

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ACESsiggy
ACESsiggy
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I'm assuming this is in regards to crown crates from watching ESO streams? How do I redeem these in-game? The link on the twitch app redirects me each time to my account page>?
  • albesca
    albesca
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    You'll find the crates in game after character login, if you're on PC just hit F3 to open them
    PC EU

    Khajiit has no time for you
  • neverwalk
    neverwalk
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    go to crown store, look under CRATES
  • ACESsiggy
    ACESsiggy
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    neverwalk wrote: »
    go to crown store, look under CRATES

    That's my problem, there's nothing there :(
  • StormChaser3000
    StormChaser3000
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    How much time passed since you got the message? Sometimes it takes couple hours for the loot to be delivered.
  • ZOS_Edward
    ZOS_Edward
    Community Rep
    Hey @ACESsiggy,

    As @StormChaser3000 noted, sometimes it can take a while for the drops to be distributed, especially if a lot of them went out. Give it a day or two and if they still haven't shown up, let us know.
    Staff Post
  • KaiMark
    KaiMark
    Soul Shriven
    ZOS_Edward wrote: »
    Hey @ACESsiggy,

    As @StormChaser3000 noted, sometimes it can take a while for the drops to be distributed, especially if a lot of them went out. Give it a day or two and if they still haven't shown up, let us know.

    I haven't received the drops yet and it's been 4 days. How do I make a help ticket?
  • ZOS_Edward
    ZOS_Edward
    Community Rep
    KaiMark wrote: »
    ZOS_Edward wrote: »
    Hey @ACESsiggy,

    As @StormChaser3000 noted, sometimes it can take a while for the drops to be distributed, especially if a lot of them went out. Give it a day or two and if they still haven't shown up, let us know.

    I haven't received the drops yet and it's been 4 days. How do I make a help ticket?

    Hey @KaiMark,

    To submit a Support ticket, you need to head to our Support site and sign in.

    https://help.elderscrollsonline.com
    Staff Post
  • KaiMark
    KaiMark
    Soul Shriven
    ZOS_Edward wrote: »
    KaiMark wrote: »
    ZOS_Edward wrote: »
    Hey @ACESsiggy,

    As @StormChaser3000 noted, sometimes it can take a while for the drops to be distributed, especially if a lot of them went out. Give it a day or two and if they still haven't shown up, let us know.

    I haven't received the drops yet and it's been 4 days. How do I make a help ticket?

    Hey @KaiMark,

    To submit a Support ticket, you need to head to our Support site and sign in.

    https://help.elderscrollsonline.com

    What category should I choose for the report? In-Game support? Feedback/bug? I don't see an option according to what I need.

    btw, thanks for the reply!
  • FreshlyB8ked
    FreshlyB8ked
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    KaiMark wrote: »
    ZOS_Edward wrote: »
    KaiMark wrote: »
    ZOS_Edward wrote: »
    Hey @ACESsiggy,

    As @StormChaser3000 noted, sometimes it can take a while for the drops to be distributed, especially if a lot of them went out. Give it a day or two and if they still haven't shown up, let us know.

    I haven't received the drops yet and it's been 4 days. How do I make a help ticket?

    Hey @KaiMark,

    To submit a Support ticket, you need to head to our Support site and sign in.

    https://help.elderscrollsonline.com

    What category should I choose for the report? In-Game support? Feedback/bug? I don't see an option according to what I need.

    btw, thanks for the reply!

    I've had the same issues when trying to decide on what category to choose when filing a report from the website. Mine have mostly been for just needing to get my gold back after it's glitched when depositing into a guild bank. I wouldn't do the Feedback/bug...those generally get closed out and not replied to. I usually find it easiest to pull up the help menu inside the game...choose customer service...then choose character issue. Describe your issue in a brief message there. Then once you get the first email in regards to this submission....reply with the full issue.
    Hope that helps!
  • nightstrike
    nightstrike
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    ACESsiggy wrote: »
    I'm assuming this is in regards to crown crates from watching ESO streams? How do I redeem these in-game? The link on the twitch app redirects me each time to my account page>?

    For me, I can't even get twitch to properly link the accounts. And Twitch support doesn't respond AT ALL.
    Warning: This signature is tiny!
  • Benefactor
    Benefactor
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    Make sure it's not the prime loot icon(the crown) on twitch as that is something different but notifies you if there are twitch prime loot for other games. For ESO you will get an email that says the crate was applied to your email when your notified.
  • Lake
    Lake
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    I have never gotten a notification on the Twitch app about an ESO drop, only an email from "noreply@mail.elderscrollsonline.com". Weird.
  • barney2525
    barney2525
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    What do we do about showing up for a Yogscast stream and it doesn't happen? Or a Crystalium stream that says " 1 day followers only" mode, so I can't chat or see the stream?
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