I Can Not Login - Need ESO Account Delinked from Steam

Gigabit
Gigabit
During the recent promotional period I saw ESO advertised through Steam so I downloaded (for free) and played for a few days. During this time, I saw a button (silly me) that linked my Steam account to ESO, but had no idea what that would do to me. After I liked what I saw during the trial, I decided to commit to the game. I deleted Steam from my PC and purchased an ESO Plus Membership and the Summerset Digital Collection directly from the ESO website. After downloading the game from my account at ESO, I can no longer login to the game. I get a message saying it failed and I need to try logging in with my Steam account. I am not playing ESO from Steam and have no plans to do so. I need to delink my Steam account from ESO so I can play ESO without Steam installed on my PC. Note, I never purchased ESO from Steam... just downloaded the trial during the promotional period. My only purchase was through the ESO website.

Edit: I did submit two tickets to ESO Tech Support (180817-002861 and 180818-002557). I submitted the 2nd since I never received a confirmation email that I'd submitted the first support ticket. Didn't get a confirmation email after the second support ticket either. I'm in limbo here and unable to play, so I'd appreciate any help I can get.

Thanks a ton,
Doug
Edited by Gigabit on August 18, 2018 6:03PM
  • Gigabit
    Gigabit
    Issue resolved... thanks, Bethesda.
    Edited by Gigabit on August 19, 2018 7:15PM
  • Gigabit
    Gigabit
    Double post...
    Edited by Gigabit on August 19, 2018 7:17PM
  • Gigabit
    Gigabit
    Turns out it was my fault. I'd purchased the Summerset Digital Collection UPGRADE, which does not include the base game. So, couldn't log in since I didn't have the base game. ESO refunded to Summerset Digital Collection Upgrade and I purchased the all-up collectors version that included the base game, Summerset, and several of the DLCs. All is well. I appreciate ESO's patience.

    Doug
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