NA Server Down

bmatson

Login failed, could not connect to Xbox live.

ZOS_Bill

@bmatson

Are you still having issues logging in?

You may need to restart your console and then wait 15 to 20 minutes before logging in again.

bmatson

@ZOS_BillE having issues again. I have hard shut down the Xbox and restarted and cannot sign in. Can you please assist?

Thanks

ZOS_Bill

@bmatson

What specific error message are you getting when trying to log in?

You can perform a connection test on your Xbox One to see if there are any issues:

1. Press the [Menu] button on the controller.
2. Select Settings.
3. Select Network.
4. In the second column titled Current Network Stats, check the NAT status and confirm whether it is reading that your console is running on wireless or Ethernet correctly. The NAT should show as Open.
5. For troubleshooting a disconnect in your connection, select Troubleshooting and then Test Network Connection.
6. The NAT types can be one of the following:
   1. OPEN: Can play games with any other NAT type.
   2. MODERATE: Can play games with open or moderate NAT types.
   3. STRICT: Can only play against open NAT types.