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The Markarth DLC and Update 28 base game patch are now available to test on the PTS! Read the full patch notes here: https://forums.elderscrollsonline.com/en/categories/pts/
Not sure where to put this...
haelene
✭✭✭✭✭
✭
✭
I just need to vent a little. I just had the worst customer experience I've ever had with any company in my enter 30 years of life.
I had to repeat information on a written ticket twice, was transferred to another agent for seemingly no reason, and then they decided to close my ticket (which is the digital equivalent of hanging up on someone). As someone who works in customer service - I would be fired if I gave an experience like that.
And no, I was not rude or curt, didn't ask to speak to a manager, wasn't pushy, ect. I provide the information they needed, and more (the initial agent didn't even bother to look at my account, clearly, as I had to provide them with information that could easily be seen from the billing section of my account). I wasn't asking for anything for free. I was simply trying to get a resolution to what I believe to be a very simple thing
Backstory : I pre-ordered summerset on an account back in may. This week I won a code from Xynode for a digital upgrade, and accidentally applied it to the same account (I have 2 accounts). No notification that I already have the upgrade on my account or anything. The only reason I noticed was that I clicked on my billing info to make sure it applied and noticed I was in the wrong account. Now, I know this was my fault - I should have paid more attention. But that's what customer service is for right? Fixing mistakes. Or so I thought.
I guess I need to get a job with Bethesda. Their standards are clearly way lower than the rest of the industry.
I had to repeat information on a written ticket twice, was transferred to another agent for seemingly no reason, and then they decided to close my ticket (which is the digital equivalent of hanging up on someone). As someone who works in customer service - I would be fired if I gave an experience like that.
And no, I was not rude or curt, didn't ask to speak to a manager, wasn't pushy, ect. I provide the information they needed, and more (the initial agent didn't even bother to look at my account, clearly, as I had to provide them with information that could easily be seen from the billing section of my account). I wasn't asking for anything for free. I was simply trying to get a resolution to what I believe to be a very simple thing
Backstory : I pre-ordered summerset on an account back in may. This week I won a code from Xynode for a digital upgrade, and accidentally applied it to the same account (I have 2 accounts). No notification that I already have the upgrade on my account or anything. The only reason I noticed was that I clicked on my billing info to make sure it applied and noticed I was in the wrong account. Now, I know this was my fault - I should have paid more attention. But that's what customer service is for right? Fixing mistakes. Or so I thought.
I guess I need to get a job with Bethesda. Their standards are clearly way lower than the rest of the industry.
-
madchuska83✭✭✭✭✭Open another ticket including the original ticket number. Ask to speak with a supervisor. -
Acrolas✭✭✭✭✭
✭✭✭✭✭Now, I know this was my fault - I should have paid more attention. But that's what customer service is for right? Fixing mistakes. Or so I thought.
Arguing on the forums is not going to change anything. While it was an honest mistake, you agreed that they have no liability after the game code was redeemed if they did nothing wrong.
"Once You have redeemed Downloadable Content, that Content is not returnable, exchangeable, or refundable for other Content or for cash, other goods or services unless approved by ZeniMax or required by applicable law and subject to the Statutory Obligations (as defined in Section 1); for example, if ZeniMax downloaded the wrong Content to You, You may be entitled to a refund."
https://account.elderscrollsonline.com/terms-of-service
signing off -
haelene✭✭✭✭✭
✭Now, I know this was my fault - I should have paid more attention. But that's what customer service is for right? Fixing mistakes. Or so I thought.
Arguing on the forums is not going to change anything. While it was an honest mistake, you agreed that they have no liability after the game code was redeemed if they did nothing wrong.
"Once You have redeemed Downloadable Content, that Content is not returnable, exchangeable, or refundable for other Content or for cash, other goods or services unless approved by ZeniMax or required by applicable law and subject to the Statutory Obligations (as defined in Section 1); for example, if ZeniMax downloaded the wrong Content to You, You may be entitled to a refund."
https://account.elderscrollsonline.com/terms-of-service
I'm not arguing with anyone.....?
And they should, at minimum, have protections that avoid people from having things twice. Also - a reasonable customer service will recognize that issues happen and work with the customer to fix it, despite the TOS. If not, the customer service industry would be way smaller than it is because a bot would simply reply with a piece of the TOS.
I should clarify, the problem is less that the issue wasn't resolved - it was the way it was handled. Extremely poorly. -
smacx250✭✭✭✭✭It makes sad sad to hear your experience was so poor. You'd think that they would value your business more than such treatment shows. You have multiple accounts. You pre-order their latest stuff. You upgrade your account. Sounds like someone that they would like to keep happy, no? I hope that they will satisfactorily resolve things for you - though they can't undo the damage they've already done.
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M_Volsung✭✭✭✭Hey @ZOS_BillE, can you give someone a poke about this, please?In The Deep Halls, Far From Man
Forsaken Red Mountain, Twisted Kin
Hail The Mind, Hail The Stone
Dwarven Pride, Stronger Than Bone -
Elsonso✭✭✭✭✭
✭✭✭✭✭Yes, this is something that ZOS can fix, and I can certainly see them doing that.
I have to ask what indicates to you that no one is looking at your ticket. ZOS uses a ticketing system that is a little less clear than a black box. Things don't always mean what they appear to mean.
For example, was the "first agent" a real person, or was this the person that replied after their bot replied? It is quite possible that the "second agent" is the CS person working on your ticket. More than one CS can respond to tickets, and you may get a response from one agent on one day, and another one on a second day. However, I am guessing that the first agent was a bot.
The bots have no idea what you said and are not qualified to respond. For all they know, you sent your grocery list. I am pretty sure all they do is respond with canned messages based on keyword analysis.
If you think the ticket is closed because that is the ticket status... the ticket status means almost nothing. At least, to anyone but them. I have no idea what it means when the ticket is marked "closed" but I think it means "agent has been assigned". This is needlessly annoying, but they like to close the tickets. As I understand it, the ticket is closed for real when you stop responding, or they tell you there is nothing they can do.
As for their reading comprehension... I know the bots are clueless. Not sure about the other agent. If the second explanation was in response to the bot, then that is understandable, but futile.
My suggestion is to stick to it. Keep responding to the emails. I expect that response will be slow, but my guess is that this will be resolved in your favor.
Do not write a new ticket. Not needed. Will only mess things up more.Edited by Elsonso on July 15, 2018 12:40AM -
haelene✭✭✭✭✭
✭An alternative route that might work is going through Xynode and have Xynode negotiate a new promo code with ZOS.
But, again, this is not a ZOS issue.
I think you're missing the point, which I clarified above.
It's not about a resolution - which is what you're focusing on. It was entirely acceptable for them to tell me they can't fix it.
It's about the way it was handled and the treatment I received - which absolutely is a ZOS issue. There are ways to say "Hey, that sucks!" without it being poor customer service. Passing me around and then effectively hanging up on me is not it. -
haelene✭✭✭✭✭
✭lordrichter wrote: »Yes, this is something that ZOS can fix, and I can certainly see them doing that.
I have to ask what indicates to you that no one is looking at your ticket. ZOS uses a ticketing system that is a little less clear than a black box. Things don't always mean what they appear to mean.
For example, was the "first agent" a real person, or was this the person that replied after their bot replied? It is quite possible that the "second agent" is the CS person working on your ticket. More than one CS can respond to tickets, and you may get a response from one agent on one day, and another one on a second day. However, I am guessing that the first agent was a bot.
The bots have no idea what you said and are not qualified to respond. For all they know, you sent your grocery list. I am pretty sure all they do is respond with canned messages based on keyword analysis.
If you think the ticket is closed because that is the ticket status... the ticket status means almost nothing. At least, to anyone but them. I have no idea what it means when the ticket is marked "closed" but I think it means "agent has been assigned". This is needlessly annoying, but they like to close the tickets. As I understand it, the ticket is closed for real when you stop responding, or they tell you there is nothing they can do.
As for their reading comprehension... I know the bots are clueless. Not sure about the other agent. If the second explanation was in response to the bot, then that is understandable, but futile.
My suggestion is to stick to it. I expect that response will be slow, but my guess is that this will be resolved in your favor.
Do not write a new ticket. Not needed. Will only mess things up more.
The first agent was an agent - had a name, was not a bot. The first reponse was a bot, but I am versed enough in the CS industry, I knew that would happen. I'm talking about the second interaction, who was the first agent.
But I understand why you clarified!
The second agent literally stated they were closing the case, not a matter of the case status itself.Edited by haelene on July 15, 2018 12:44AM -
generalmyrick✭✭✭✭✭
✭
"The red pill and its opposite, the blue pill, are a popular cultural meme, a metaphor representing the choice between:
Knowledge, freedom, uncertainty and the brutal truths of reality (red pill)
Security, happiness, beauty, and the blissful ignorance of illusion (blue pill)"
Insight to Agree to Awesome Ratio = 1:6.04:2.76 as of 1/25/2019
Compared to people that I've ignored = I am 18% more insightful, 20% less agreeable, and 88% more awesome. -
haelene✭✭✭✭✭
✭lordrichter wrote: »
That's alright. Again, it's not the fact that it couldn't be fixed that I took issue with, it's how they handled it. That said at least I can vent here (in a non abusive way) and it's not immediately shut it down by mods. Gotta respect that at least. -
Acrolas✭✭✭✭✭
✭✭✭✭✭Its a Zos product so Zos should provide support to it.
It's closer to a retailer issue than a manufacturer issue. But that's where the loop comes from. A retailer would say all digital sales are final regardless of what you do with the code, and ZOS would say that they don't refund or provide replacement codes unless they are explicitly at fault. The further complication is that it's a promo code, not a retail one, and has no value outside of the promotion.
Which is why I suggested going back to Xynode, who functions as a retail-like intermediary. Going that route could get the erroneously entered promo code voided and then Xynode would receive a replacement promo code to give to haelene.
signing off -
DuskMarine✭✭✭✭✭
✭I just need to vent a little. I just had the worst customer experience I've ever had with any company in my enter 30 years of life.
I had to repeat information on a written ticket twice, was transferred to another agent for seemingly no reason, and then they decided to close my ticket (which is the digital equivalent of hanging up on someone). As someone who works in customer service - I would be fired if I gave an experience like that.
And no, I was not rude or curt, didn't ask to speak to a manager, wasn't pushy, ect. I provide the information they needed, and more (the initial agent didn't even bother to look at my account, clearly, as I had to provide them with information that could easily be seen from the billing section of my account). I wasn't asking for anything for free. I was simply trying to get a resolution to what I believe to be a very simple thing
Backstory : I pre-ordered summerset on an account back in may. This week I won a code from Xynode for a digital upgrade, and accidentally applied it to the same account (I have 2 accounts). No notification that I already have the upgrade on my account or anything. The only reason I noticed was that I clicked on my billing info to make sure it applied and noticed I was in the wrong account. Now, I know this was my fault - I should have paid more attention. But that's what customer service is for right? Fixing mistakes. Or so I thought.
I guess I need to get a job with Bethesda. Their standards are clearly way lower than the rest of the industry.
you get worse help from activision and sledgehammer just be happy they even look at it. some places will take it archive it and forget it. -
haelene✭✭✭✭✭
✭Its a Zos product so Zos should provide support to it.
It's closer to a retailer issue than a manufacturer issue. But that's where the loop comes from. A retailer would say all digital sales are final regardless of what you do with the code, and ZOS would say that they don't refund or provide replacement codes unless they are explicitly at fault. The further complication is that it's a promo code, not a retail one, and has no value outside of the promotion.
Which is why I suggested going back to Xynode, who functions as a retail-like intermediary. Going that route could get the erroneously entered promo code voided and then Xynode would receive a replacement promo code to give to haelene.
I'm not going to bother a streamer to fix this - he's not customer support and I'm not going to force him to deal with it.
Frankly - I'm over it at this point. I needed to vent about the poor handling of the interaction. Again, not the resolution. I'm not saying I deserved one implicitly. I work in customer service and have for 12 years, I know the loop, I'm aware of the TOS, I know exactly what your point is. It doesn't matter here. What matters is that they passed me around and then hung up on me. What matters is the customer service itself, not distribution and liability.
I appreciate you explaining this for those who do not know, but I'd rather this thread not devolve into a argument about who is responsible. -
haelene✭✭✭✭✭
✭DuskMarine wrote: »I just need to vent a little. I just had the worst customer experience I've ever had with any company in my enter 30 years of life.
I had to repeat information on a written ticket twice, was transferred to another agent for seemingly no reason, and then they decided to close my ticket (which is the digital equivalent of hanging up on someone). As someone who works in customer service - I would be fired if I gave an experience like that.
And no, I was not rude or curt, didn't ask to speak to a manager, wasn't pushy, ect. I provide the information they needed, and more (the initial agent didn't even bother to look at my account, clearly, as I had to provide them with information that could easily be seen from the billing section of my account). I wasn't asking for anything for free. I was simply trying to get a resolution to what I believe to be a very simple thing
Backstory : I pre-ordered summerset on an account back in may. This week I won a code from Xynode for a digital upgrade, and accidentally applied it to the same account (I have 2 accounts). No notification that I already have the upgrade on my account or anything. The only reason I noticed was that I clicked on my billing info to make sure it applied and noticed I was in the wrong account. Now, I know this was my fault - I should have paid more attention. But that's what customer service is for right? Fixing mistakes. Or so I thought.
I guess I need to get a job with Bethesda. Their standards are clearly way lower than the rest of the industry.
you get worse help from activision and sledgehammer just be happy they even look at it. some places will take it archive it and forget it.
Luckily we're not talking about Activision or Sledgehammer (and frankly, never would be as I don't buy their stuff).
"You did better than ignore me" is not worthy of a pat on the back or me being "happy". My personal expectations are not that low, and I think we should hold companies to a higher standard that that. If we don't, well, then they become the aforementioned companies. -
DuskMarine✭✭✭✭✭
✭DuskMarine wrote: »I just need to vent a little. I just had the worst customer experience I've ever had with any company in my enter 30 years of life.
I had to repeat information on a written ticket twice, was transferred to another agent for seemingly no reason, and then they decided to close my ticket (which is the digital equivalent of hanging up on someone). As someone who works in customer service - I would be fired if I gave an experience like that.
And no, I was not rude or curt, didn't ask to speak to a manager, wasn't pushy, ect. I provide the information they needed, and more (the initial agent didn't even bother to look at my account, clearly, as I had to provide them with information that could easily be seen from the billing section of my account). I wasn't asking for anything for free. I was simply trying to get a resolution to what I believe to be a very simple thing
Backstory : I pre-ordered summerset on an account back in may. This week I won a code from Xynode for a digital upgrade, and accidentally applied it to the same account (I have 2 accounts). No notification that I already have the upgrade on my account or anything. The only reason I noticed was that I clicked on my billing info to make sure it applied and noticed I was in the wrong account. Now, I know this was my fault - I should have paid more attention. But that's what customer service is for right? Fixing mistakes. Or so I thought.
I guess I need to get a job with Bethesda. Their standards are clearly way lower than the rest of the industry.
you get worse help from activision and sledgehammer just be happy they even look at it. some places will take it archive it and forget it.
Luckily we're not talking about Activision or Sledgehammer (and frankly, never would be as I don't buy their stuff).
"You did better than ignore me" is not worthy of a pat on the back or me being "happy". My personal expectations are not that low, and I think we should hold companies to a higher standard that that. If we don't, well, then they become the aforementioned companies.
hey as long as they legit answer its better than nothing at all -
haelene✭✭✭✭✭
✭
Thanks for correcting my auto-correct?
30 years experience? I'm thirty years old, never said I had thirty years experience. Also - yeah, I clearly stated I'd made a mistake - that's what started this whole thing.
I'm not sure what the point of this post is other than to try and be cheeky? I guess? -
smacx250✭✭✭✭✭
ZOS won't let me purchase ESO+ again, when I already have it. They won't let me purchase DLCs or other crown store stuff that my account already has. I have to confirm with "DELETE" if I want to delete some nicknack from my inventory. Yet the system let the OP "purchase" Summerset, which their account already had (in effect, giving them nothing for their purchase). Sounds more like a bug/oversight that the system allowed it at all. ZOS should fix the code redemption system to reject codes that can't be applied to the account, as well as to return the upgrade code that was improperly taken from the OP.Its a Zos product so Zos should provide support to it.
It's closer to a retailer issue than a manufacturer issue. But that's where the loop comes from. A retailer would say all digital sales are final regardless of what you do with the code, and ZOS would say that they don't refund or provide replacement codes unless they are explicitly at fault. The further complication is that it's a promo code, not a retail one, and has no value outside of the promotion.
Which is why I suggested going back to Xynode, who functions as a retail-like intermediary. Going that route could get the erroneously entered promo code voided and then Xynode would receive a replacement promo code to give to haelene.
-
haelene✭✭✭✭✭
✭DuskMarine wrote: »DuskMarine wrote: »I just need to vent a little. I just had the worst customer experience I've ever had with any company in my enter 30 years of life.
I had to repeat information on a written ticket twice, was transferred to another agent for seemingly no reason, and then they decided to close my ticket (which is the digital equivalent of hanging up on someone). As someone who works in customer service - I would be fired if I gave an experience like that.
And no, I was not rude or curt, didn't ask to speak to a manager, wasn't pushy, ect. I provide the information they needed, and more (the initial agent didn't even bother to look at my account, clearly, as I had to provide them with information that could easily be seen from the billing section of my account). I wasn't asking for anything for free. I was simply trying to get a resolution to what I believe to be a very simple thing
Backstory : I pre-ordered summerset on an account back in may. This week I won a code from Xynode for a digital upgrade, and accidentally applied it to the same account (I have 2 accounts). No notification that I already have the upgrade on my account or anything. The only reason I noticed was that I clicked on my billing info to make sure it applied and noticed I was in the wrong account. Now, I know this was my fault - I should have paid more attention. But that's what customer service is for right? Fixing mistakes. Or so I thought.
I guess I need to get a job with Bethesda. Their standards are clearly way lower than the rest of the industry.
you get worse help from activision and sledgehammer just be happy they even look at it. some places will take it archive it and forget it.
Luckily we're not talking about Activision or Sledgehammer (and frankly, never would be as I don't buy their stuff).
"You did better than ignore me" is not worthy of a pat on the back or me being "happy". My personal expectations are not that low, and I think we should hold companies to a higher standard that that. If we don't, well, then they become the aforementioned companies.
hey as long as they legit answer its better than nothing at all
That's setting the bar super low IMHO. But eh. Maybe you're right. Maybe I expect to much! -
DuskMarine✭✭✭✭✭
✭DuskMarine wrote: »DuskMarine wrote: »I just need to vent a little. I just had the worst customer experience I've ever had with any company in my enter 30 years of life.
I had to repeat information on a written ticket twice, was transferred to another agent for seemingly no reason, and then they decided to close my ticket (which is the digital equivalent of hanging up on someone). As someone who works in customer service - I would be fired if I gave an experience like that.
And no, I was not rude or curt, didn't ask to speak to a manager, wasn't pushy, ect. I provide the information they needed, and more (the initial agent didn't even bother to look at my account, clearly, as I had to provide them with information that could easily be seen from the billing section of my account). I wasn't asking for anything for free. I was simply trying to get a resolution to what I believe to be a very simple thing
Backstory : I pre-ordered summerset on an account back in may. This week I won a code from Xynode for a digital upgrade, and accidentally applied it to the same account (I have 2 accounts). No notification that I already have the upgrade on my account or anything. The only reason I noticed was that I clicked on my billing info to make sure it applied and noticed I was in the wrong account. Now, I know this was my fault - I should have paid more attention. But that's what customer service is for right? Fixing mistakes. Or so I thought.
I guess I need to get a job with Bethesda. Their standards are clearly way lower than the rest of the industry.
you get worse help from activision and sledgehammer just be happy they even look at it. some places will take it archive it and forget it.
Luckily we're not talking about Activision or Sledgehammer (and frankly, never would be as I don't buy their stuff).
"You did better than ignore me" is not worthy of a pat on the back or me being "happy". My personal expectations are not that low, and I think we should hold companies to a higher standard that that. If we don't, well, then they become the aforementioned companies.
hey as long as they legit answer its better than nothing at all
That's setting the bar super low IMHO. But eh. Maybe you're right. Maybe I expect to much!
playing games as long as i have(and im the guy that if even the slightest thing is wrong i report it and poke them) zos is probly the only one that actually responds with something that makes some lick of sense. -
haelene✭✭✭✭✭
✭DuskMarine wrote: »DuskMarine wrote: »DuskMarine wrote: »I just need to vent a little. I just had the worst customer experience I've ever had with any company in my enter 30 years of life.
I had to repeat information on a written ticket twice, was transferred to another agent for seemingly no reason, and then they decided to close my ticket (which is the digital equivalent of hanging up on someone). As someone who works in customer service - I would be fired if I gave an experience like that.
And no, I was not rude or curt, didn't ask to speak to a manager, wasn't pushy, ect. I provide the information they needed, and more (the initial agent didn't even bother to look at my account, clearly, as I had to provide them with information that could easily be seen from the billing section of my account). I wasn't asking for anything for free. I was simply trying to get a resolution to what I believe to be a very simple thing
Backstory : I pre-ordered summerset on an account back in may. This week I won a code from Xynode for a digital upgrade, and accidentally applied it to the same account (I have 2 accounts). No notification that I already have the upgrade on my account or anything. The only reason I noticed was that I clicked on my billing info to make sure it applied and noticed I was in the wrong account. Now, I know this was my fault - I should have paid more attention. But that's what customer service is for right? Fixing mistakes. Or so I thought.
I guess I need to get a job with Bethesda. Their standards are clearly way lower than the rest of the industry.
you get worse help from activision and sledgehammer just be happy they even look at it. some places will take it archive it and forget it.
Luckily we're not talking about Activision or Sledgehammer (and frankly, never would be as I don't buy their stuff).
"You did better than ignore me" is not worthy of a pat on the back or me being "happy". My personal expectations are not that low, and I think we should hold companies to a higher standard that that. If we don't, well, then they become the aforementioned companies.
hey as long as they legit answer its better than nothing at all
That's setting the bar super low IMHO. But eh. Maybe you're right. Maybe I expect to much!
playing games as long as i have(and im the guy that if even the slightest thing is wrong i report it and poke them) zos is probly the only one that actually responds with something that makes some lick of sense.
Glad that's been your experience so far! Sadly, I did not have the same luck. Maybe it's because I tend to not contact support. My experiences haven't evened out.
Wait, no. I know what it is.
Bad agent RNG. RNGesus is not with me on this day. -
BRogueNZ✭✭✭✭✭It will happen, if it can. have faith?
I've had frustrating waits to fix something that was entirely my own fault a couple of times now and with time zone difference it can get you twitchy waiting for at least acknowledgement other than a auto reply."Having lost so much for the country alliance I love, I'll be damned if I'll ever love any other" possibly misquoted civil war dude -
Chrysa1is✭✭✭✭✭Shouldve just got one copy and kept one account. You've got yourself in an unnecessary mess and i personally would never have done it the way you have because it saves me aggro and time. I don't think it is ZOS' fault that you've gotten yourself in a bundle over the accounts you have got and what you did.
I hope your problem gets resolved though man.Edited by Chrysa1is on July 15, 2018 8:01AMBlade of the Dark Moon - Imperial Nightblade
Daggerfall Covenant
Xbox One - EU Server
Blade of the Dark Moon guildmaster
Solo-Vet Arx Corinium Assassin -
essi2✭✭✭✭✭
✭The chance of having a good Zenimax CS experience is about the same as getting a weapon from the Dungeon set your are farming for and will continue to farm for until you inevitably give up."The Heritance are racists yes? Idiots. But dangerous, destabilizing racist idiots." - Razum-dar
"Wood Elves aren't made of wood, Sea Elves aren't made of water. M'aiq still wonders about High Elves" - M'aiq the Liar
*** it! Dragons are back! - Post U23
Recently elevated to Dictator for life - Greybeards and Gals (PC-EU) -
Unfadingsilence✭✭✭✭✭
✭I have always found there customer service to be quite well honestly, even just the other day I had an amazing time speaking with them and they truly made my day so much better. Especially after receiving my last email from them and then logging on to the game to see my new present. BUT like others have said in this post if you have had a bad experience just put in another ticket and try again. -
haelene✭✭✭✭✭
✭Shouldve just got one copy and kept one account. You've got yourself in an unnecessary mess and i personally would never have done it the way you have because it saves me aggro and time. I don't think it is ZOS' fault that you've gotten yourself in a bundle over the accounts you have got and what you did.
I hope your problem gets resolved though man.
Dude. I'm not blaming ZOS for the situation - I clearly state that in my first post. I'm blaming them for their handling of the customer service experience. I think people are getting too caught up in the "whose fault it is" part of the initial situation and missing the point.
Also - I actively use both accounts, and it's quite a common practice to do what I did because there aren't enough character slots on one (even after purchasing the extras). This is not the problem.
I will say it again, one last time, then I'm done repeating myself here because frankly, people getting caught up on the wrong things is more frustrating than the original situation was.
It is absolutely NOT ZOS fault that the situation happened. They are NOT required to give me a resolution. I'm NOT whining about their inability to FIX it.
The problem is that they handled telling me they can't fix it in a lazy, rude, dismissive, and poor way. Simple.
Not I'm out. Gonna go eat some tacos for lunch and play the game.
This discussion has been closed.