Maintenance for the week of November 25:
• [COMPLETE] Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• [COMPLETE] PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• [COMPLETE] Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• [COMPLETE] PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
Double billed
Today is the day my sub renews, which is fine. While checking my bank account today however I noticed I've been billed twice.
I called Microsoft and they said I would have to cancel my subscription to in order to get my 14.99 back for the second charge.
I've never been billed twice on the same day for a sub. Has anyone else had this problem and if so how was it resolved or was it ever resolved?
So basically what happened today is I was charged 14.99 to cancel my sub. Which is really infuriating because just a few days ago I bought a 1500 crown pack lol.
Money isn't really the issue it's the double billing and no warning that forced me to cancel. I don't do business that way lol.
Any help you could offer would be great! Thank you!
I called Microsoft and they said I would have to cancel my subscription to in order to get my 14.99 back for the second charge.
I've never been billed twice on the same day for a sub. Has anyone else had this problem and if so how was it resolved or was it ever resolved?
So basically what happened today is I was charged 14.99 to cancel my sub. Which is really infuriating because just a few days ago I bought a 1500 crown pack lol.
Money isn't really the issue it's the double billing and no warning that forced me to cancel. I don't do business that way lol.
Any help you could offer would be great! Thank you!
0
-
ZOS_BilladminIf you are having a billing issue with ESO Plus, you should contact Xbox Support here:
US: http://support.xbox.com/en-US/contact-us
EU: http://support.xbox.com/en-GB/contact-usThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0