Maintenance for the week of March 3:
• PC/Mac: No maintenance – March 3
• NA megaservers for maintenance – March 5, 4:00AM EST (9:00 UTC) - 11:00AM EST (16:00 UTC)
• EU megaservers for maintenance – March 5, 9:00 UTC (4:00AM EST) - 16:00 UTC (11:00AM EST)
• ESO Store and Account System for maintenance – March 6, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• PC/Mac: No maintenance – March 3
• NA megaservers for maintenance – March 5, 4:00AM EST (9:00 UTC) - 11:00AM EST (16:00 UTC)
• EU megaservers for maintenance – March 5, 9:00 UTC (4:00AM EST) - 16:00 UTC (11:00AM EST)
• ESO Store and Account System for maintenance – March 6, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
The truth ZOS doesn't want you to know: Steam problems will not get fixed
MaxBacon
✭
Sadly so, and for several reasons, the most core one is because the whole system is tied to Steam in a way that they can't do much when Steam the steam services themselves become unreliable, the fix would require to stop relying on steam services to provide a reliable login system, and the rumored contracts they have with Steam are said to not allow that.
So what is actually happening when ZOS posts the usual message?
Absolutely nothing! Everything ZOS is doing is monitoring the Steam service waiting for the normalization, you can bet ZOS has no developers assigned to this problem.
Once it normalizes they call it day, until it happens again... and again... and again.. it doesn't get any more obvious now does it?
This problem will last for as long as the service they depend on logins continues being unreliable, it may be weeks, it may be months, it may be years, it's just sad that this company is not capable to face their players and openly discuss the mess the service reliability has become and always hides behind superficial "we're investigating, we're working on it" messages. My personal bet on that is that in a month or two, we'll still be seeing the "we're investigating the issue and working on it" as the steam login continues to fail.
Edited by MaxBacon on July 5, 2018 12:51AM So what is actually happening when ZOS posts the usual message?
Absolutely nothing! Everything ZOS is doing is monitoring the Steam service waiting for the normalization, you can bet ZOS has no developers assigned to this problem.
Once it normalizes they call it day, until it happens again... and again... and again.. it doesn't get any more obvious now does it?
This problem will last for as long as the service they depend on logins continues being unreliable, it may be weeks, it may be months, it may be years, it's just sad that this company is not capable to face their players and openly discuss the mess the service reliability has become and always hides behind superficial "we're investigating, we're working on it" messages. My personal bet on that is that in a month or two, we'll still be seeing the "we're investigating the issue and working on it" as the steam login continues to fail.
15
-
Swergdach✭✭✭It is also sad that people are not united in their desire to achieve real action from the ZOS in solving this problem. People who have an account that is not tied to Steam, are indifferent at best, and at worst - protect the ZOS, accusing steam players of all mortal sins. It'a so rediculous. ¯\_(ツ)_/¯5
-
Anotherone773✭✭✭✭✭
✭✭✭
Cool story bro, but its not a steam issue. All my other games work perfectly fine with steam and have for 11 years. Its a ESO issue.Sadly so, and for several reasons, the most core one is because the whole system is tied to Steam in a way that they can't do much when Steam the steam services themselves become unreliable, the fix would require to stop relying on steam services to provide a reliable login system, and the rumored contracts they have with Steam are said to not allow that.
So what is actually happening when ZOS posts the usual message?
Absolutely nothing! Everything ZOS is doing is monitoring the Steam service waiting for the normalization, you can bet ZOS has no developers assigned to this problem.
This problem will last for as long as the service they depend on logins continues being unreliable, it may be weeks, it may be months, it may be years, it's just sad that this company is not capable to face their players and openly discuss the mess the service reliability has become and always hides behind superficial "we're investigating, we're working on it" messages. My personal bet on that is that in a month or two, we'll still be seeing the "we're investigating the issue and working on it" as the steam login continues to fail.10 -
ManwithBeard9✭✭✭✭✭
✭✭So you're accusing ZOS is abandoning their player base with zero evidence?
*spellingEdited by ManwithBeard9 on July 5, 2018 2:27AM4 -
casparian✭✭✭✭✭
✭✭✭"actively investigating" = "asking Steam when they will fix their problem"
A little hard to blame ZOS for this, though; Steam issues aren't their fault.7-day PVP campaign regular 2016-2019, Flawless Conqueror. MagDK/stamplar/stamwarden/mageblade. Requiem, Legend, Knights of Daggerfall. Currently retired from the wars; waiting on performance improvements.1 -
MaxBacon✭Anotherone773 wrote: »
Cool story bro, but its not a steam issue. All my other games work perfectly fine with steam and have for 11 years. Its a ESO issue.Sadly so, and for several reasons, the most core one is because the whole system is tied to Steam in a way that they can't do much when Steam the steam services themselves become unreliable, the fix would require to stop relying on steam services to provide a reliable login system, and the rumored contracts they have with Steam are said to not allow that.
So what is actually happening when ZOS posts the usual message?
Absolutely nothing! Everything ZOS is doing is monitoring the Steam service waiting for the normalization, you can bet ZOS has no developers assigned to this problem.
This problem will last for as long as the service they depend on logins continues being unreliable, it may be weeks, it may be months, it may be years, it's just sad that this company is not capable to face their players and openly discuss the mess the service reliability has become and always hides behind superficial "we're investigating, we're working on it" messages. My personal bet on that is that in a month or two, we'll still be seeing the "we're investigating the issue and working on it" as the steam login continues to fail.
Games have different login methods, ESO seems to directly rely on Steam to login, it also has large rates (easily reaching dozens of thousands) so it should be related.
It is impossible for this huge problem with the service downtime to last this long if they had full control of it, and the non-steam logins are not failing when the steam ones do.0 -
Lirkin✭✭✭✭The Steam issue with Zeos is related to the connect between the two so you CAN NOT say it is not a Steam issue just because you can use your other games under Steam. It would be like saying that "I can login to ESO with my nonSteam account so it is not a ESO issue". That's making assumptions that we don't know as of yet.
By the way I can login to ESO with my non-Steam account.
It could be either one.2 -
MaxBacon✭ManwithBeard9 wrote: »So you're accusing ZOS pf abandoning their player base with zero evidence?
I'm accusing them because their behavior shows they are not being proactive at all, they leave us with the most generic copy/paste message every time the problem happens, there hasn't been a single concrete update and the issue has only gotten more frequent.
It gets clear the only thing ZOS is doing, is waiting for the service to normalize every time this happens, then call it a day, until the next time this happens.
Unless they are the most incompetent company in the maintenance of one MMO of this scale and activity; because it's either that or them not having control over the problem.2 -
ArchMikem✭✭✭✭✭
✭✭✭✭✭tl;dr
"OH MAH GAWD ESO DEAD EVERYONE PANIC"CP2,000 Master Explorer - AvA One Star General - Console Peasant - The Clan
Quest Objective: OMG Go Talk To That Kitty!2 -
Priyasekarssk✭✭✭✭✭It is also sad that people are not united in their desire to achieve real action from the ZOS in solving this problem. People who have an account that is not tied to Steam, are indifferent at best, and at worst - protect the ZOS, accusing steam players of all mortal sins. It'a so rediculous. ¯\_(ツ)_/¯
Non steam users believe they get extra crown crates by supporting ZOS blindly. Every time when I raise support ticket in steam, response is to contact ZOs and not steam issue. ZOs as usual doesnt provide any response.
It provides legal ground for steam to go against ZOs if ZOs treats steam customers as garbage and intentionally not fixing the issue in time ? Its revenue loss for both ZOs and steam . ZOs is not intending to fix steam issue on time ? ZOS just brags and never responds to support ticket. Whenever server loaded on prime time , steam players are kicked ?Edited by Priyasekarssk on July 5, 2018 12:44AM0 -
AlienatedGoat✭✭✭✭✭
✭✭✭✭✭Here we go again.
@ZOS_GinaBruno @ZOS_JessicaFolsom
At this point you guys really should suggest to the higher-ups that Steam PC players be given access to the regular PC launcher. A large swath of your Steam PC players are going to be leaving in droves if this keeps happening.PC-NA Goat4 -
Ral'nor✭Anotherone773 wrote: »
Cool story bro, but its not a steam issue. All my other games work perfectly fine with steam and have for 11 years. Its a ESO issue.Sadly so, and for several reasons, the most core one is because the whole system is tied to Steam in a way that they can't do much when Steam the steam services themselves become unreliable, the fix would require to stop relying on steam services to provide a reliable login system, and the rumored contracts they have with Steam are said to not allow that.
So what is actually happening when ZOS posts the usual message?
Absolutely nothing! Everything ZOS is doing is monitoring the Steam service waiting for the normalization, you can bet ZOS has no developers assigned to this problem.
This problem will last for as long as the service they depend on logins continues being unreliable, it may be weeks, it may be months, it may be years, it's just sad that this company is not capable to face their players and openly discuss the mess the service reliability has become and always hides behind superficial "we're investigating, we're working on it" messages. My personal bet on that is that in a month or two, we'll still be seeing the "we're investigating the issue and working on it" as the steam login continues to fail.
Games have different login methods, ESO seems to directly rely on Steam to login, it also has large rates (easily reaching dozens of thousands) so it should be related.
It is impossible for this huge problem with the service downtime to last this long if they had full control of it, and the non-steam logins are not failing when the steam ones do.
This means that the issue essentially becomes an incompatibility (over simplified term) between the game and Steam's launcher. If the Steam launcher works, there'd be no reason to change anything. So who is changing the game? ZOS.
1. So either ZOS is making changes without consideration for the Steam launcher.
or
2. ZOS is providing necessary information to Steam to update their launcher but Steam isn't doing it.
I'd say the first one is more likely.0 -
MaxBacon✭Priyasekarssk wrote: »It is also sad that people are not united in their desire to achieve real action from the ZOS in solving this problem. People who have an account that is not tied to Steam, are indifferent at best, and at worst - protect the ZOS, accusing steam players of all mortal sins. It'a so rediculous. ¯\_(ツ)_/¯
Non steam users believe they get extra crown crates by supporting ZOS blindly. Every time when I raise support ticket in steam, response is to contact ZOs and not steam issue. ZOs as usual doesnt provide any response.
It provides legal ground for steam to go against ZOs if ZOs treats steam customers as garbage and intentionally not fixing the issue in time ? Its revenue loss for both ZOs and steam . ZOs is not intending to fix steam issue on time . ZOS just brags and never responds to support ticket. Whenever server loaded on prime time , steam players are kicked ?
It's true ZOS doesn't support Steam players, in fact it's a nightmare for a Steam player to even send a ticket because they don't give them support accounts.
How more ridiculous can this get? ZOS sits and watches as the reputation of ESO goes down the toilet as people grow angrier and angrier at one issue that only gets worse, with 0 communication from their side aside of a "we're investigating" every time it happens.Edited by MaxBacon on July 5, 2018 12:41AM0 -
Priyasekarssk✭✭✭✭✭ManwithBeard9 wrote: »So you're accusing ZOS pf abandoning their player base with zero evidence?
Steam support responded immediately its ZOs issue. ZOs support not even responding anything . During prime time only steam accounts have login and lag issues . Its has become a common problem. If ZOs intended to fix things, it take this much long ? Its common routine issue. I definitely feel something fishy.
Steam players better to get ready for abandoning the ship. Either buy retail copy or quit ESO your choice.Edited by Priyasekarssk on July 5, 2018 12:46AM3 -
Swergdach✭✭✭
It does not matter on whose side the fault is, because each company claims that they are all right, and sends to look for answers to the other company. And spending time to discuss such issues, people on the forum miss the main thing - to demand from the ZOS to solve the problem and/or to give a clear answer about "every_week_investigation" this issue.Anotherone773 wrote: »Cool story bro, but its not a steam issue. All my other games work perfectly fine with steam and have for 11 years. Its a ESO issue.
0 -
MaxBacon✭Anotherone773 wrote: »
Cool story bro, but its not a steam issue. All my other games work perfectly fine with steam and have for 11 years. Its a ESO issue.Sadly so, and for several reasons, the most core one is because the whole system is tied to Steam in a way that they can't do much when Steam the steam services themselves become unreliable, the fix would require to stop relying on steam services to provide a reliable login system, and the rumored contracts they have with Steam are said to not allow that.
So what is actually happening when ZOS posts the usual message?
Absolutely nothing! Everything ZOS is doing is monitoring the Steam service waiting for the normalization, you can bet ZOS has no developers assigned to this problem.
This problem will last for as long as the service they depend on logins continues being unreliable, it may be weeks, it may be months, it may be years, it's just sad that this company is not capable to face their players and openly discuss the mess the service reliability has become and always hides behind superficial "we're investigating, we're working on it" messages. My personal bet on that is that in a month or two, we'll still be seeing the "we're investigating the issue and working on it" as the steam login continues to fail.
Games have different login methods, ESO seems to directly rely on Steam to login, it also has large rates (easily reaching dozens of thousands) so it should be related.
It is impossible for this huge problem with the service downtime to last this long if they had full control of it, and the non-steam logins are not failing when the steam ones do.
This means that the issue essentially becomes an incompatibility (over simplified term) between the game and Steam's launcher. If the Steam launcher works, there'd be no reason to change anything. So who is changing the game? ZOS.
1. So either ZOS is making changes without consideration for the Steam launcher.
or
2. ZOS is providing necessary information to Steam to update their launcher but Steam isn't doing it.
I'd say the first one is more likely.
If it was all in full control of ZOS to fix, I would say it would be fixed already, unless ZOS is the most incompetent company managing one MMO I have ever ran into, issues like that are not hard to fix, we see them often on MMO's release peaks.
There has to be a lack of control on ZOS side, they must be depending on services from steam that aren't reliable, and now being unable to change it, if you ask me ZOS must be full of regrets of the way they did this setup.0 -
madurbu✭✭I switched to Steam when it was available. I wish we didn't have these issues logging on through Steam. It's not due to the Summer Sale on Steam. We had these issues not too long ago.......
Please fix this....
1 -
Priyasekarssk✭✭✭✭✭Priyasekarssk wrote: »It is also sad that people are not united in their desire to achieve real action from the ZOS in solving this problem. People who have an account that is not tied to Steam, are indifferent at best, and at worst - protect the ZOS, accusing steam players of all mortal sins. It'a so rediculous. ¯\_(ツ)_/¯
Non steam users believe they get extra crown crates by supporting ZOS blindly. Every time when I raise support ticket in steam, response is to contact ZOs and not steam issue. ZOs as usual doesnt provide any response.
It provides legal ground for steam to go against ZOs if ZOs treats steam customers as garbage and intentionally not fixing the issue in time ? Its revenue loss for both ZOs and steam . ZOs is not intending to fix steam issue on time . ZOS just brags and never responds to support ticket. Whenever server loaded on prime time , steam players are kicked ?
It's true ZOS doesn't support Steam players, in fact it's a nightmare for a Steam player to even send a ticket because they don't give them support accounts.
How more ridiculous can this get? ZOS sits and watches as the reputation of ESO goes down the toilet as people grow angrier and angrier at one issue that only gets worse, with 0 communication from their side aside of a "we're investigating" every time it happens.
ESO has enough players even without steam . Why would ZOs care once they got active player base in retail ?0 -
trashmyego✭✭ZOS are still at fault even if the current hurdle is on Steam's side. They are the ones selling their product through that store front, they are the ones relying upon their services for authentication with their game servers. They're the one who okay'd and set up all the contract that manage their sales through that storefront. And they are likely the ones at the root of this problem in the first place, by making changes or alterations or whatever it is that have been plaguing this issue between the two. Steam is there to provide a pretty blatant service, and their responses to disruptions of said service are not this feeble.1
-
Anotherone773✭✭✭✭✭
✭✭✭Here we go again.
@ZOS_GinaBruno @ZOS_JessicaFolsom
At this point you guys really should suggest to the higher-ups that Steam PC players be given access to the regular PC launcher. A large swath of your Steam PC players are going to be leaving in droves if this keeps happening.
I agree, if i sit down to play a game and i cant play this one, i play another. If i get involved in another game then i will lose interest in this one and just play that. And i spend at least $30 a month on this game and up to $100 a month.
@ZOS_GinaBruno
You should just give steam users login keys, so they can use the regular launcher as well, since you cant seem to fix this problem which occurs more and more frequently.0 -
MaxBacon✭Priyasekarssk wrote: »Priyasekarssk wrote: »It is also sad that people are not united in their desire to achieve real action from the ZOS in solving this problem. People who have an account that is not tied to Steam, are indifferent at best, and at worst - protect the ZOS, accusing steam players of all mortal sins. It'a so rediculous. ¯\_(ツ)_/¯
Non steam users believe they get extra crown crates by supporting ZOS blindly. Every time when I raise support ticket in steam, response is to contact ZOs and not steam issue. ZOs as usual doesnt provide any response.
It provides legal ground for steam to go against ZOs if ZOs treats steam customers as garbage and intentionally not fixing the issue in time ? Its revenue loss for both ZOs and steam . ZOs is not intending to fix steam issue on time . ZOS just brags and never responds to support ticket. Whenever server loaded on prime time , steam players are kicked ?
It's true ZOS doesn't support Steam players, in fact it's a nightmare for a Steam player to even send a ticket because they don't give them support accounts.
How more ridiculous can this get? ZOS sits and watches as the reputation of ESO goes down the toilet as people grow angrier and angrier at one issue that only gets worse, with 0 communication from their side aside of a "we're investigating" every time it happens.
ESO has enough players even without steam . Why would ZOs care once they got active player base in retail ?
Dozens of thousands of concurrent players would be something nobody would waste, I'm sure Steam represents a good chunk of the ESO total concurrent players, normally one MMO a few dozens of thousands online is already considered highly populated (and most of them don't even get that much).0 -
fred4✭✭✭✭✭
✭✭✭<snip>Edited by fred4 on July 5, 2018 12:58AMPC EU: Magblade (PvP main), DK (PvE Tank), Sorc (PvP and PvE), Magden (PvE Healer), Magplar (PvP and PvE DD), Arcanist (PvE DD)
PC NA: Magblade (PvP and PvE every role)0 -
EngineeringElf✭✭✭Not sure (or care) whose "issue" it is. I can confirm though that I am able to log into ESO on my non-Steam account right now without problems. My Steam account.... not so much. I have had issues logging into BDO with Steam before as well.1 -
MaxBacon✭I bought the game through Steam, but I never log into Steam anymore. I use a shortcut directly to the game, or the ESO launcher (not Steam) when an update is needed. I only know Steam as a PC platform. How is this an issue? On console? On PC? Don't use Steam. Just use the ESO launcher. Is that not the answer?
Exactly the problem of ESO, most MMO's just open the launcher, ESO actually has a specific launcher just for Steam players, that directly connects and relies on it to login. Other MMO's just tie their launcher to steam and players login with their normal accounts independent of Steam.0 -
Anotherone773✭✭✭✭✭
✭✭✭
@PriyasekarsskAnotherone773 wrote: »Here we go again.
@ZOS_GinaBruno @ZOS_JessicaFolsom
At this point you guys really should suggest to the higher-ups that Steam PC players be given access to the regular PC launcher. A large swath of your Steam PC players are going to be leaving in droves if this keeps happening.
I agree, if i sit down to play a game and i cant play this one, i play another. If i get involved in another game then i will lose interest in this one and just play that. And i spend at least $30 a month on this game and up to $100 a month.
@ZOS_GinaBruno
You should just give steam users login keys, so they can use the regular launcher as well, since you cant seem to fix this problem which occurs more and more frequently.
The important part is bolded. Because ZOS is a business and a businesses goal is to make a profit. It would be the death of a business who thought along the lines of : "we have enough players to put us in the black without steam so why should we care about them?"0 -
trashmyego✭✭I bought the game through Steam, but I never log into Steam anymore. I use a shortcut directly to the game, or the ESO launcher (not Steam) when an update is needed. I only know Steam as a PC platform. How is this an issue? On console? On PC? Don't use Steam. Just use the ESO launcher. Is that not the answer?
When I try to log in through the ESO launcher, circumventing Steam, I am told that I must open the game through Steam to log in. No, that's not the answer.0 -
fred4✭✭✭✭✭
✭✭✭I must double-check whether I actually bought the game through Steam.PC EU: Magblade (PvP main), DK (PvE Tank), Sorc (PvP and PvE), Magden (PvE Healer), Magplar (PvP and PvE DD), Arcanist (PvE DD)
PC NA: Magblade (PvP and PvE every role)0 -
Priyasekarssk✭✭✭✭✭Priyasekarssk wrote: »Priyasekarssk wrote: »It is also sad that people are not united in their desire to achieve real action from the ZOS in solving this problem. People who have an account that is not tied to Steam, are indifferent at best, and at worst - protect the ZOS, accusing steam players of all mortal sins. It'a so rediculous. ¯\_(ツ)_/¯
Non steam users believe they get extra crown crates by supporting ZOS blindly. Every time when I raise support ticket in steam, response is to contact ZOs and not steam issue. ZOs as usual doesnt provide any response.
It provides legal ground for steam to go against ZOs if ZOs treats steam customers as garbage and intentionally not fixing the issue in time ? Its revenue loss for both ZOs and steam . ZOs is not intending to fix steam issue on time . ZOS just brags and never responds to support ticket. Whenever server loaded on prime time , steam players are kicked ?
It's true ZOS doesn't support Steam players, in fact it's a nightmare for a Steam player to even send a ticket because they don't give them support accounts.
How more ridiculous can this get? ZOS sits and watches as the reputation of ESO goes down the toilet as people grow angrier and angrier at one issue that only gets worse, with 0 communication from their side aside of a "we're investigating" every time it happens.
ESO has enough players even without steam . Why would ZOs care once they got active player base in retail ?
Dozens of thousands of concurrent players would be something nobody would waste, I'm sure Steam represents a good chunk of the ESO total concurrent players, normally one MMO a few dozens of thousands online is already considered highly populated (and most of them don't even get that much).
Steam will go against ZOs legally , if only steam users have issues again and again. It will be revenue loss for steam even issue is with ZOs side as people will be abandoning steam in large numbers. I dont think Steam abandon their revenue easily if not their problem.
People will stop buying games from steam even other games and buy directly. Just go after steam instead of ZOs. Seems ZOs has no interest in fixing this issue. Next prime time only steam players will be kicked from server. Tell steam clearly that I wont buy next game from steam.Edited by Priyasekarssk on July 5, 2018 1:12AM1 -
simonsnowlockSoul ShrivenPriyasekarssk wrote: »Priyasekarssk wrote: »It is also sad that people are not united in their desire to achieve real action from the ZOS in solving this problem. People who have an account that is not tied to Steam, are indifferent at best, and at worst - protect the ZOS, accusing steam players of all mortal sins. It'a so rediculous. ¯\_(ツ)_/¯
Non steam users believe they get extra crown crates by supporting ZOS blindly. Every time when I raise support ticket in steam, response is to contact ZOs and not steam issue. ZOs as usual doesnt provide any response.
It provides legal ground for steam to go against ZOs if ZOs treats steam customers as garbage and intentionally not fixing the issue in time ? Its revenue loss for both ZOs and steam . ZOs is not intending to fix steam issue on time . ZOS just brags and never responds to support ticket. Whenever server loaded on prime time , steam players are kicked ?
It's true ZOS doesn't support Steam players, in fact it's a nightmare for a Steam player to even send a ticket because they don't give them support accounts.
How more ridiculous can this get? ZOS sits and watches as the reputation of ESO goes down the toilet as people grow angrier and angrier at one issue that only gets worse, with 0 communication from their side aside of a "we're investigating" every time it happens.
ESO has enough players even without steam . Why would ZOs care once they got active player base in retail ?
Because we bought the game, and the new DLC's and also subscribe to ESO+...….you don't think any of that goes to ZOS?
Edited by simonsnowlock on July 5, 2018 1:07AM1
This discussion has been closed.