FIX THIS

hoyle777b14_ESO

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FIX THIS

Jailbirdy

"FIX THIS" is not in the Job description.

...perhaps forward it to the QC department?

hoyle777b14_ESO

Jailbirdy wrote: »

"FIX THIS" is not in the Job description.

...perhaps forward it to the QC department?

I am just pissed off....They keep sending me to the same copy/paste responses and are doing nothing about this issue that is over a year old.

Tandor

This is likely to be a problem at your end, relating to your Java installation. As a starting point you might like to check out this link or otherwise google the error message you're getting.

https://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/when-trying-to-install-an-education-simulator-get/4b7fd911-1f96-4586-ad1d-a00bc276c3d3?auth=1

jedtb16_ESO

how about you show us the details?

hoyle777b14_ESO

Tandor wrote: »

This is likely to be a problem at your end, relating to your Java installation. As a starting point you might like to check out this link or otherwise google the error message you're getting.

https://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/when-trying-to-install-an-education-simulator-get/4b7fd911-1f96-4586-ad1d-a00bc276c3d3?auth=1

I have updated Java...I have uninstalled java and reinstalled....I have done all this on both browsers I have (Chrome/IE). I am on a Windows 10 machine.

hoyle777b14_ESO

jedtb16_ESO wrote: »

how about you show us the details?

java.lang.Error: Trampoline must not be defined by the bootstrap classloader
at sun.reflect.misc.Trampoline.<clinit>(Unknown Source)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at sun.reflect.misc.MethodUtil.getTrampolineClass(Unknown Source)
at sun.reflect.misc.MethodUtil.access$000(Unknown Source)
at sun.reflect.misc.MethodUtil$1.run(Unknown Source)
at sun.reflect.misc.MethodUtil$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at sun.reflect.misc.MethodUtil.getTrampoline(Unknown Source)
at sun.reflect.misc.MethodUtil.<clinit>(Unknown Source)
at javax.swing.UIDefaults.getUI(Unknown Source)
at javax.swing.UIManager.getUI(Unknown Source)
at javax.swing.JPanel.updateUI(Unknown Source)
at javax.swing.JPanel.<init>(Unknown Source)
at javax.swing.JPanel.<init>(Unknown Source)
at javax.swing.JPanel.<init>(Unknown Source)
at javax.swing.JRootPane.createGlassPane(Unknown Source)
at javax.swing.JRootPane.<init>(Unknown Source)
at javax.swing.JFrame.createRootPane(Unknown Source)
at javax.swing.JFrame.frameInit(Unknown Source)
at javax.swing.JFrame.<init>(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.a1(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.a3(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
at com.zerog.ia.installer.Main.main(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.zerog.lax.LAX.launch(Unknown Source)
at com.zerog.lax.LAX.main(Unknown Source)

DMuehlhausen

hoyle777b14_ESO wrote: »

Tandor wrote: »

This is likely to be a problem at your end, relating to your Java installation. As a starting point you might like to check out this link or otherwise google the error message you're getting.

https://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/when-trying-to-install-an-education-simulator-get/4b7fd911-1f96-4586-ad1d-a00bc276c3d3?auth=1

I have updated Java...I have uninstalled java and reinstalled....I have done all this on both browsers I have (Chrome/IE). I am on a Windows 10 machine.

It's still mostly likely on your end.

I'm not saying you are the only person getting the issue/error. However if this was a widespread issue, or a server problem many people would be getting it and posting about it and it would be a much higher priority, and it would even probably show up in the patch notes on fixed issues eventually.

I know for awhile every patch no matter the size I had to fully remove and reinstall the game and then download all the patches again. I found I had to run the game as Admin every single time.

jedtb16_ESO

maybe update or reinstall java?

never seen this before and admit that i was not aware that eso used java.

live and learn eh?

hoyle777b14_ESO

DMuehlhausen wrote: »

hoyle777b14_ESO wrote: »

Tandor wrote: »

This is likely to be a problem at your end, relating to your Java installation. As a starting point you might like to check out this link or otherwise google the error message you're getting.

https://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/when-trying-to-install-an-education-simulator-get/4b7fd911-1f96-4586-ad1d-a00bc276c3d3?auth=1

I have updated Java...I have uninstalled java and reinstalled....I have done all this on both browsers I have (Chrome/IE). I am on a Windows 10 machine.

It's still mostly likely on your end.

I'm not saying you are the only person getting the issue/error. However if this was a widespread issue, or a server problem many people would be getting it and posting about it and it would be a much higher priority, and it would even probably show up in the patch notes on fixed issues eventually.

I know for awhile every patch no matter the size I had to fully remove and reinstall the game and then download all the patches again. I found I had to run the game as Admin every single time.

This is an issue. I never had it until I tried to reinstall on a windows 10 machine. I have googled the issue and it is all over the forums and Steam as well.

hoyle777b14_ESO

jedtb16_ESO wrote: »

maybe update or reinstall java?

never seen this before and admit that i was not aware that eso used java.

live and learn eh?

I have updated Java I have un/reinstalled java using Chrome and IE. I have run the exe in compatibility mode I have trouble shot the hell out of this issue. I just want to download the launcher and have it install as it should.

Ragebull

jedtb16_ESO wrote: »

maybe update or reinstall java?

never seen this before and admit that i was not aware that eso used java.

live and learn eh?

He already said he did

And how does "live and learn" apply to this? Not like it's his fault, you shouldn't have to be a computer tech to get games to work

Valen_Byte

Do you have an antivirus program and have you tried to disable/uninstall it?

hoyle777b14_ESO

Ragebull wrote: »

jedtb16_ESO wrote: »

maybe update or reinstall java?

never seen this before and admit that i was not aware that eso used java.

live and learn eh?

He already said he did

And how does "live and learn" apply to this? Not like it's his fault, you shouldn't have to be a computer tech to get games to work

Agreed

hoyle777b14_ESO

Valen_Byte wrote: »

Do you have an antivirus program and have you tried to disable/uninstall it?

No no ant-virus. Just windows defender. I tried allowing it through the firewall still no go

jedtb16_ESO

Ragebull wrote: »

jedtb16_ESO wrote: »

maybe update or reinstall java?

never seen this before and admit that i was not aware that eso used java.

live and learn eh?

He already said he did

And how does "live and learn" apply to this? Not like it's his fault, you shouldn't have to be a computer tech to get games to work

i was referring to me living and learning, why so hostile?

Leandor

He posted the same in the "year old thread", which, according to the replies in there, had a workable workaround, albeit a bit... let's say unelegant.

Instead of trying that, he opens a new thread with the same stuff.

FWIW, it seems the installer for ESO is java based, as the workaround is to manually extract the launcher from the installer package and start from there, instead of just double clicking.

Valen_Byte

hoyle777b14_ESO wrote: »

Valen_Byte wrote: »

Do you have an antivirus program and have you tried to disable/uninstall it?

No no ant-virus. Just windows defender. I tried allowing it through the firewall still no go

Hmm I have no idea, sorry you are having so much trouble, wish I could help.

WillhelmBlack

Sec

hoyle777b14_ESO

Leandor wrote: »

He posted the same in the "year old thread", which, according to the replies in there, had a workable workaround, albeit a bit... let's say unelegant.

Instead of trying that, he opens a new thread with the same stuff.

FWIW, it seems the installer for ESO is java based, as the workaround is to manually extract the launcher from the installer package and start from there, instead of just double clicking.

Seems like a round about way to go instead of...I dont Know...The Installer working as it should when I run the .exe from the official Elder Scrolls Online site. I dont want a work around. I want a fix.

Leandor

hoyle777b14_ESO wrote: »

Leandor wrote: »

He posted the same in the "year old thread", which, according to the replies in there, had a workable workaround, albeit a bit... let's say unelegant.

Instead of trying that, he opens a new thread with the same stuff.

FWIW, it seems the installer for ESO is java based, as the workaround is to manually extract the launcher from the installer package and start from there, instead of just double clicking.

Seems like a round about way to go instead of...I dont Know...The Installer working as it should when I run the .exe from the official Elder Scrolls Online site. I dont want a work around. I want a fix.

Considering that there is a post frequency of 1/year on this issue it works for about 100% of the playerbase. With two outliers. Or three. So what's the chances of this being an error related to the installer versus an error related to your specific setup?

Have you tried anything at all, like uninstalling java sdk, installing ESO and only afterwards reinstalling the sdk? Running a registry cleaner to find out if it is related to some legacy regkeys that were left in? Doing a safe mode reboot to install ESO and once the launcher is downloading the main game, pausing and restarting your computer normally to see if that fixes the issue?

Anything at all to perform this ONE OFF task of unpacking the launcher, costing you about two minutes, instead of flaming support?

Tandor

If you're using an Nvidia card then try different drivers, there seems to be a conflict between some drivers and Java If you have the option, you could also try rolling back Windows 10 to Windows 7 or 8.1 as it seems to be an issue affecting Windows 10 users. Depending on when you bought the game and how you linked it to Steam you may also be able to run it direct from the ZOS installation rather than through Steam - assuming you're using Steam of course.

hoyle777b14_ESO

Tandor wrote: »

If you're using an Nvidia card then try different drivers, there seems to be a conflict between some drivers and Java If you have the option, you could also try rolling back Windows 10 to Windows 7 or 8.1 as it seems to be an issue affecting Windows 10 users. Depending on when you bought the game and how you linked it to Steam you may also be able to run it direct from the ZOS installation rather than through Steam - assuming you're using Steam of course.

I ran it from ZOS. I bought it on Steam for $10 bucks only to get the same issue. I have since refunded and left a scathing review on Steam. It just pisses me off.

idk

That issue is local for sure.

I would suggest opening a ticket with tech support and they may be able to help. They will need a little more information.