Crown Store: I feel deceived

eklhaftb16_ESO

The_Protagonist wrote: »

...as a consumer in the market it is your responsibility to understand what you are getting...

That may be true when buying illicit substances from a weird guy in a hoodie. When doing legitimate business, the responsibility is shared between both sides: the seller is responsible (in many countries even legally bound, too) for providing me with full info about their product, and I'm responsible for reading it before buying the product. That's why there are all those tiny letters on the backside of every oats box these days.

AzraelKrieg

OrdoHermetica

AzraelKrieg wrote: »

Arise, my minions, and kill these interlopers!

Tigerseye

^^ Yeah well, especially given it's now going to a class, I think they should stop closing necroed threads about ongoing issues.

It's not like anything has changed, here.

500 threads on the same thing is far worse than a necro.

It's almost like Zos just prefers threads like this to remain buried...

Tigerseye

The_Protagonist wrote: »

There is no scam in it at all, it is not deception, as a consumer in the market it is your responsibility to understand what you are getting, tell me honestly did you read TOS when you signed up for the game, if you did then you should have researched the product/service you were committing your crowns to, and if you did not, then you are like the many who do not understand today's market.

Ethically speaking today's business practices are bad, but the law supports them and there is nothing you do about it, ZOS is just a fish in the vast ocean trying to get it's place in the world market.

BTW the outfit system was discussed at length during PTS and also after release, better keep an eye on the forums if you are going commit additional resources to this game to ensure you get a product that will satisfy you.

Also as someone said above, you can still open a ticket politely asking for a refund, who knows, they might do it if you are lucky.

Good Luck.

60 people agree with the OP, 1 person agrees with you.

You could still be correct, because the truth is the truth whether everyone agrees with it, or not, but it's extremely unlikely.

Legally speaking, normally the onus is on the seller to give the potential buyer all the relevant info about the product.

If they don't, or if the product is significantly not as described (SNAD) and/or not fit for purpose, the onus is on the seller to refund, if requested to.

Quite frankly, an honest seller would just give the info upfront, rather than setting out to mislead, in the hope that most won't challenge it.

TerraDewBerry

Sektion67 wrote: »

The community has made their voice heard on this topic, as others have pointed out. Unfortunately, the people that can effect change don't seem to be listening/reading these forums. I'd be shocked if this exact topic hasn't been discussed in meetings, however, a decision has clearly been made to not engage.

"Handle any complaints through the ticketing system and move on", seems to be the directive. When ZOS sets a price or implements a feature that directly impacts money, it's pretty much set in stone.

Off-topic, but I really wish this game would have thrived on a strict monthly sub model. It would have been sooo much more enjoyable for me.

I think you're right about ZOS just handling complaints through ticket the system and moving on. The end result for me, however, is that I will not ever purchase an additional outfit slot, no matter what, as long as it remains per character. Had it been account wide, I probably would have bought at least one additional slot. I pretty much see the whole additional slot debacle as an epic fail on ZOS's part. It seems greed won out over common sense..

Austinseph1

It’s true, outfit slots are one of the more broken parts of the store. Either make it account wide or rework the whole slot system. I’ve never found myself even contemplating getting a single slot for a single character. It just makes no sense....

ZonasArch

The_Protagonist wrote: »

There is no scam in it at all, it is not deception, as a consumer in the market it is your responsibility to understand what you are getting, tell me honestly did you read TOS when you signed up for the game, if you did then you should have researched the product/service you were committing your crowns to, and if you did not, then you are like the many who do not understand today's market.

Ethically speaking today's business practices are bad, but the law supports them and there is nothing you do about it, ZOS is just a fish in the vast ocean trying to get it's place in the world market.

BTW the outfit system was discussed at length during PTS and also after release, better keep an eye on the forums if you are going commit additional resources to this game to ensure you get a product that will satisfy you.

Also as someone said above, you can still open a ticket politely asking for a refund, who knows, they might do it if you are lucky.

Good Luck.

In my country, and they do sell here so they have to abide by our laws, this is deceiving and punishable. A business responds to laws where they do business, not where they are based. And yes, they refunded me with this bullpoop crown item and then refunded my purchase of crowns.

And OP, use the website to request refund, it works and it's fast and simple. Support is great in this game, actually.

BomblePants

But... not all crown store items are account wide.... riding upgrades, character edits, research upgrades...

I wish they were.... just sayin

Androconium

If you feel deceived, then it's likely that you were deceived.



But you didn't buy the Imperial UPGRADE, did you?

Nor did you pay 4000 Crowns for the "exclusive" and "three days only" Sabre Cat. To add insult to injury, I also go the Sabre Cat, now valued at 100 Gems as a drop, meaning that it's real worth is 33 gems.

I paid close to 35 dollars for an item that is now valued at 33 gems.

So, at the other end of the burnt stick poking out of you eye, is someone with REAL COMPLAINTS.



I don't give Bethesda any of my money now. That applies to all products with a Bethesda badge.
I could care about your problem, but I don't.

Androconium

The_Protagonist wrote: »

There is no scam in it at all, it is not deception, as a consumer in the market it is your responsibility to understand what you are getting, tell me honestly did you read TOS when you signed up for the game, if you did then you should have researched the product/service you were committing your crowns to, and if you did not, then you are like the many who do not understand today's market.

Ethically speaking today's business practices are bad, but the law supports them and there is nothing you do about it, ZOS is just a fish in the vast ocean trying to get it's place in the world market.

BTW the outfit system was discussed at length during PTS and also after release, better keep an eye on the forums if you are going commit additional resources to this game to ensure you get a product that will satisfy you.

Also as someone said above, you can still open a ticket politely asking for a refund, who knows, they might do it if you are lucky.

Good Luck.

• It is deception. You are wrong on that point.
• The law is different in different markets. Your supposition that nothing can be done is wrong.
• There is nothing in the terms of service (AFAIK) that says regular review of the forums is a mandatory pre-requesite for any future purchasing process. Yet another point that you are incorrectly asserting.
• Why would luck apply to the processing of support tickets? What you are suggesting is that if you grovel enough, they will refund monies that they had no right to take from you in the first place. Again, you deploy guesswork rather than rely on fact.

then you are like the many who do not understand today's market.

What insanity is this? You, are representative of the problem, not the solution. People who simply give up without complaint.

• Consume.
• Be silent.
• Die.

A group of United States citizens setup a company in the United Kingdom, that subsequently set up another company in the Federal Republic of Germany. This company in turn, supplies products sourced from Germany and the US to every other country in the world and delivered in at least three languages. The fact that they don't and can't guarantee that these products will actually work in every market isn't deception. Is it?

If you wanted to sue them, where would you start?

No wonder you resort to luck.

Androconium

himbeerschaf wrote: »

To everyone replying I should have done my research:
No.

Let me explain:

I'm someone who does her research hours and hours before buying anything material. You usually see me standing with my phone in a store, researching every last bit of information to the product I have in my bin.

I do that. But I find it ridiculous I have to do that.
I don't like that I have to look out for scams at every turn.
I also know that the world works like that. I'm not 12.

And I don't take it as given that you have to leave the (crown)store, google everything (in a foreign language, that is), just to see what you're *really* buying.

The item descriptions in the store usually tell you everything about the thing you're spending your crowns on.
I feel like the description on the additional outfit slot is deliberately deceiving.

Please, spare me the "it's your fault you got scammed"-talk.
Or with the "Zenimax only wantz ze moneys$$" or that "the crown store sucks anyways" posting.

It's not what I intended, if it sounded like that, I'm sorry.
I tried to keep the tone calm and as objective as possible.
I've worked in UI / UI translation and I know how easy it is to make a mistake in a tooltip.

But that didn't feel like a simple mistake.
And I didn't want to shrug that off.

To conclude this, I use that one additional outfit slot on that one character. I never submitted a ticket or a refund request. And I'm okay-ish with that.

But I'd love to see that tooltip changed.

Thank you for reading this.

My experience as a player of over three years is that Bethesda and/or its subsidiaries will apply literally every trick in the book to ensure that you continues to subscribe to ESO Plus; and/or buy Crown store items.

After being burned on two occasions now, I can't justify the risk associated with spending any more money with this company (whoever it is).

Pops_ND_Irish

Hehe

Megatto

I'll never understand people who complain about the Crown Store. Just don't buy things from it??? Is it really that difficult?

bearbelly

JaZ2091 wrote: »

If you create a well-mannered, concise ticket explaining the situation and politely request a refund they might do so.

I second this approach.

I recently purchased the "Any Race, Any Alliance" option for my account.
I wasn't sure if having that option unlocked would allow me to change alliance on an existing character, so I decided to experiment by purchasing a Race Change token, since race is tied to alliance by default.

I don't engage in PvP [yet], so this wouldn't have been relevant to that particular abuse concern, and it would have been a one-time change, anyway.

But it also didn't work.

So, I opened a ticket and explained my intent, and because it didn't work as I'd hoped, I asked if I could please exchange the Race Change token for a token of lesser-cost [Name Change], since I would never have need of a race change token for its intended use.
(This was before the changes to racial passives were made known, but even if I were so inclined, my alts are all low-level [20-ish, at most], so I'd just re-roll.)

I imagine this is a one-time deal kinda thing, but they refunded the crowns I spent on the Race Change token.

OrdoHermetica

BomblePants wrote: »

But... not all crown store items are account wide.... riding upgrades, character edits, research upgrades...

I wish they were.... just sayin

Yes, but most items at that price point most certainly are. I mean, it's the same price as a full-on character slot.

FlyingSwan

There is a really simple rule of thumb that will stop you getting burned by ZOS:

Never, ever, buy anything from the Crown store.

It's all utter dreck with zero game enhancement value. ESO is a rather hum-drum B2P game, you cannot improve what is at best a mediocre gaming experience by shovelling money at Crown store tat. Only by ZOS focusing on the issues that have plagued this game since release, can you have an improved gaming experience, and ZOS will not do that all the time you suckers give them free cash for crap.

Kill two birds with one stone; prevent buyer's remorse, and force the issue of the flaky game with ZOS. Just say 'no'.

madarame_77

Same problem here. But my issue was different. I knew from the forums that outfit slots are per character and not per account, but the way I understood it was that each charater can use only one slot. So I bought 4 slots one one character thinking that one would be used by the main and other three by the alts. I know this sounds weird but that's how I understood it. So the description should definitely be clarified.