Didn't get ESO+ features in the game and support is ignoring me.

Necrochem1st

Redeemed code but didn't get eso+ and Bristlegut Pig pet. Wrote 2 tickets with a break in half an hour and guess what support did? They closed them both as duplicate.

Necrochem1st

It's already 2 hours without my legal eso+.
TY and *** you ZOS!

TelvanniWizard

Try to contact again, explaining the problem. They shouldn´t ignore you. That´d be a violation of your customer´s rights.

Necrochem1st

TelvanniWizard wrote: »

Try to contact again, explaining the problem. They shouldn´t ignore you. That´d be a violation of your customer´s rights.

Already send another ticket 50 minutes ago.

makreth

You should try customer support forums. Is the original ticket also closed as duplicate?

Necrochem1st

makreth wrote: »

You should try customer support forums. Is the original ticket also closed as duplicate?

Original and the next one.
Ty, i'll try

Necrochem1st

They just *** closed the new one after 2+ hours as duplicate
And noone replies on technical support forum

lakaisl

Man ZO$ is messing up good...

Inoki

lakaisl wrote: »

Man ZO$ is messing up good...

they messed up this much,

DanteYoda

Well if you tell the *** off here and did in the email too i guess they did.. and screwed you over in the process..


In the future treat them better and you get better results..

Ratzkifal

@DanteYoda Doesn't make it right for ZOS to take his money without providing the service.

@Necrochem1st Have you checked your emails? When opening a ticket, ZOS is usually sending you an email.

Necrochem1st

@Ratzkifal after they closed the third one as duplicate, i went in full rage, covered them with *** in the fourth and they didn't closed it and didn't answered for 3 days... and then today they placed my account under a 24-hour hold for an investigation period because of "the threatening nature of the response"
Half of a year i paid them for eso+ on PS4. 2 years of eso+ on PC and that's what i get? No support and even no a sorry word for 3 days? Ban my account if you want, whatever i'll not play this game ever again.

@DanteYoda it's ok to be cuckold in your realm?

Chilly-McFreeze

I wouldn't response to "kwama-licking guar-sucker" as well. But who am I to judge.

Necrochem1st

@Chilly-McFreeze, that was the second ticket after original one where i tried to talk to them like to the normal persons

Necrochem1st

If someone took my money and then *** on my customer rights and ignore me, i'll not tolerate this.

DanteYoda

Ratzkifal wrote: »

@DanteYoda Doesn't make it right for ZOS to take his money without providing the service.

@Necrochem1st Have you checked your emails? When opening a ticket, ZOS is usually sending you an email.

No it doesn't make it right but if he attacked support why on earth would they bother to help him..

Necrochem1st wrote: »

@Ratzkifal after they closed the third one as duplicate, i went in full rage, covered them with *** in the fourth and they didn't closed it and didn't answered for 3 days... and then today they placed my account under a 24-hour hold for an investigation period because of "the threatening nature of the response"
Half of a year i paid them for eso+ on PS4. 2 years of eso+ on PC and that's what i get? No support and even no a sorry word for 3 days? Ban my account if you want, whatever i'll not play this game ever again.

@DanteYoda it's ok to be cuckold in your realm?

You have to be married to be that, i'm not.

Hiruda

You know, first of all they probably know you purshased this code on a not so legal and official website.Then also why you simply didnt waited for them to answer on the first ticket like a civilized human, you know they have thousands of ticket to answer every days, be patient. instead of openning another ticket after 2h, answer can take a few days

Also i think ( not sure ) that if you already had ESO+ on your account before, you cant have the 15 day of ESO+ from this code, since its like a trial version of it

Necrochem1st

@Hiruda i usually buy eso+ on steam and my friend gift me a code on 14 days of eso+, pet and 750 crowns
And i had to wait till my steam subscription will expire to activate this code

Inoki

DanteYoda wrote: »

Ratzkifal wrote: »

@DanteYoda Doesn't make it right for ZOS to take his money without providing the service.

@Necrochem1st Have you checked your emails? When opening a ticket, ZOS is usually sending you an email.

No it doesn't make it right but if he attacked support why on earth would they bother to help him...

because even if he attacked them he is still the customer who pays for their salaries and besides, he didn't attack them just like that. He attacked them because he was angry because they ignored him the first time.

It's not right to be rude, but sometimes it's unavoidable, like when someone takes your money and leaves you hanging. It's natural he got infuriated. Wouldn't you be?

DanteYoda

Inoki wrote: »

DanteYoda wrote: »

Ratzkifal wrote: »

@DanteYoda Doesn't make it right for ZOS to take his money without providing the service.

@Necrochem1st Have you checked your emails? When opening a ticket, ZOS is usually sending you an email.

No it doesn't make it right but if he attacked support why on earth would they bother to help him...

because even if he attacked them he is still the customer who pays for their salaries and besides, he didn't attack them just like that. He attacked them because he was angry because they ignored him the first time.

It's not right to be rude, but sometimes it's unavoidable, like when someone takes your money and leaves you hanging. It's natural he got infuriated. Wouldn't you be?

See the issue with that is there is theory and then real life.. In real life people are nasty and they get nothing because of it..