From Bethesda:
RESET THE PROGRAMDATA FOLDER
If playing on PC, you can also try resetting the ProgramData folder:
Close both ESO and the ESO Launcher.
Open the game's installation directory.
Open the folder named Launcher.
Inside the "Launcher" folder, there is a folder named "ProgramData".
Rename the "ProgramData" folder to "ProgramDataBackup".
Open the launcher and Click REPAIR in options and download update.
Click Play.
TYVM Hi 555555sss!
“Don’t wish it was easier, wish you were better.”