Error 11 trying to update after two years. Please help

KingArturia

====================================================================
eso encountered a fatal error. (Error 11)
Description: Client Fatal Error
====================================================================

[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.live.4.0.9.1613941
branch = live
client.executablebits = 64
client.mode = startup
client.renderertype = D3D11
client.session_start_timestamp = 2018-06-13T05:18:58.097-06:00
client.timestamp = 2018-06-13T05:18:58.789-06:00 -frme 0-
computer.name = COMPUTER
computer.user = admin
cpu.arch = 9
cpu.count = 4
cpu.level = 6
cpu.type = 8664
data.depotid = 4000
data.dir = /Zenimax Online/The Elder Scrolls Online/depot/
data.syncm = databuild
data.version = 0.win.0.live.1363078
exe.buildnum = 1613941
exe.opt = release
exe.reltype = public
exe.type = client
fe.code = 11
fe.descrip = Client Fatal Error
gfx.description = 24.21.13.9811
gfx.deviceid = 7042.-1023404958.161
gfx.driver = NVIDIA GeForce GTX 1070 Ti
gfx.vendorid = 4318
mem.system_physical = 16344
os.osbits = 64
os.platform = windows
os.version = 10.0.17134.
ptime = 770
reportfield.ver = 3
version.major = 4
version.patch = 0
version.subpatch = 9

ZOS_Bill

@KingArturia

If you are getting Fatal Error 11 in the launcher, please try the troubleshooting steps listed below.

REPAIR THE ESO LAUNCHER

1. Open The Elder Scrolls Online Launcher by right-clicking on the icon on the desktop and selecting Run as Administrator.
2. Wait for the launcher to open completely.
3. If multiple ESO clients are installed and available through the launcher, make sure you have the correct version highlighted by clicking on it once.
4. Open the Game Options dropdown menu and click on the option for Repair.
5. Allow the launcher to examine all the files for the game. This may take some time.
6. If any files are found to have problems, the launcher will re-download those files.

DELETE THE ESO LAUNCHER FOLDER

PC: Go to the Launcher folder and delete it.

• You can find this by default at C:\Program Files (x86)\Zenimax Online\Launcher.

DOWNLOAD NEW ESO LAUNCHER

Once you have deleted the folder, download the ESO Launcher from your account management page here to reinstall it. You can do this by logging in to your account on our website and clicking the Download Game button on the page for your appropriate platform.

If you play on Steam, download a new copy of the game through Steam.

KingArturia

@ZOS_BillE I appreciate that, but I did do a bit of research before coming here and already tried that. It's trying to get me to redl 50 gb. Unsure if my Depot folder is messed up.




That's what it looks like. Inside of it --



Also my stuff is on my d-drive as c-drive didnt have room for all that, I assume that's okay?

ZOS_Bill

@KingArturia

Clearing out the program data folder may help if the troubleshooting above hasn't. The steps for doing so are below.

1. Navigate to the folder where the ESO Launcher is installed.
2. Locate the folder titled ProgramData and delete it.
3. In the folder where "ProgramData" was located, find the files "host.developer.Xlog" ("X" will be a number) and delete all of them except the one without a number (it should just be "host.developer.log").
4. Restart the ESO Launcher and see if the issue persists.

KingArturia

@ZOS_BillE Unfortunately that has not worked yet either. ESO is on my D-drive, that shouldnt be an issue though right? Although the live folder is going to my Cdrive

ZOS_Bill

@KingArturia

Having ESO installed on your D drive should be fine. Since deleting the program data folder hasn't helped, your next step would be re-installing the entire game again. If you run into any issues doing so please let us know.

KingArturia

@ZOS_BillE

Question, since I had to move my download to a different drive in patchdata.depot folder it changed from 242 to 243, is this how it should be then?







C drive vs E drive patchdata.depot folder.