Maintenance for the week of December 16:
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
The issues on the North American megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!
How long does a character restore take?
Hi. Submitted an in-game ticket for a character restore yesterday. Got an email response almost immediately, asking for pertinent information. Sent that nearly 24 hours ago and still no word.
How long should I expect to wait? Was hoping to be able to play this weekend.
Ticket number is: 180607-004127. Thanks.