I'm getting an error, how do I resolve this?

Twogun40

About 3 weeks ago I started to occasionally get an error when attempting to launch ESO Here is the error message:
"Your DirectX version is unsupported. Get Help:
https://help.elderscrollsonline.com/app/answers/detail/a_id/3215"
The help simply tells me to upgrade Direct X to the latest version. and I am at the latest version already. Simply rebooting temporarily resolves the issue. How do I fit it for good? The version of DirectX I'm running is 12. DXDIAG finds no issues.

Shadowshire

@ZOS_JessicaFolsom @ZOS_Wrobel

Twogun40 wrote: »

About 3 weeks ago I started to occasionally get an error when attempting to launch ESO Here is the error message:
"Your DirectX version is unsupported. Get Help:
https://help.elderscrollsonline.com/app/answers/detail/a_id/3215"
The help simply tells me to upgrade Direct X to the latest version. and I am at the latest version already. Simply rebooting temporarily resolves the issue. How do I fit it for good? The version of DirectX I'm running is 12. DXDIAG finds no issues.

IMHO, that error message does not satisfy professional standards for user-friendly software.

If I recall correctly, DirectX 12 is supported by Windows 10, and DirectX 11 is supported by Windows 7. TESO software should work with either one, but DirectX 11 is required. Apparently the error message is caused by a flaw in the game software. (Erroneous error messages are surprisingly uncommon in TESO.)

Perhaps you should also post your report in the Customer Support Forum section for the platform on which you play: PC Technical Support.