[Launcher issue] Unable to load skin

Baz

Hello, little (big) issue with my launcher today, while trying to DL the patch :

I open my Launcher, like always.
Then a DL is starting (the one who take full launcher page). Roughly, DL stop, launcher close & this little window open.


Trying to restart launcher, same window. Trying to restart my computer, same thing..

b0ss pls b0ss

Baz

I am the only one ?

ZOS_BillE

@Baz

Removing the launcher folder may help in resolving the error "Unable to load skin." Please follow the troubleshooting steps below.

1. Navigate to the Patcher's install folder (by default located at C:\Program Files (x86)\Zenimax Online \Launcher).
2. Locate and delete the ProgramData folder.
3. Restart the launcher.
4. The launcher should now display "Creating Download." This is normal as the launcher begins the regeneration process. It can take anywhere between 21-30% before the launcher switches to "Downloading game files".

Baz

@ZOS_BillE
I tried it : same thing, doesn't work...

I just notice, right after the launcher stopped, a new folder named "Bethesda.net_Launcher.exe_locked" appears in my launcher folder. It weighs 50.1mo
There is 6 files .folder inside.

ZOS_BillE

@Baz

You may need to just delete the entire launcher folder at C:\Program Files (x86)\Zenimax Online\Launcher and download a new ESO Launcher from your account management page. You should also make sure the launcher is set to run as an administrator as well.

Baz

@ZOS_BillE

Already did it with a backup folder I have on another Hard disk, same thing happened, starting DL something, then launcher closes roughly & error bow appears.
I will try to DL the launcher on my account management page and let you know how it does.

Unfortunately, I have a 90's connection (French countryside, DL rate at 140ko/s), so I just can't reDL the entire game just bcz ZoS cannot improve his launcher...

Edit : Where am I supposed to find the ESO launcher on my account page ? Is it the Download the game button ?

ZOS_BillE

@Baz

From your account page here you should see a link to download the game on the right hand side. This will allow you to reinstall the launcher.

Baz

It seems it works ! Thanks @ZOS_BillE

Now, next step is to update without issue