Characters changing problem.

Rispat

Ofc, when im loggging to the game first time, i dont have anny problems to log in into first character i choose. But, when i want to change character, login into another character is impossible. Need to restart whole client. Im reciving "connection to the server time out"

Pls help.
BTW, this isnt my connection or card problem.

ZOS_Bill

@Rispat

Here are a few troubleshooting steps you can try that may help resolve getting disconnected when loading a second character.

Remove any mods or add-ons

To completely remove add-ons, you should perform the following steps:

PC:

1. Go to the "Elder Scrolls Online" folder in My Documents.
2. Open the "live" folder (NA megaserver) or "liveeu" (EU megaserver).
3. Remove all files from the "AddOns" folder.
4. Remove all files from the "SavedVariables" folder.
5. Remove AddOnSettings.txt from the "live" folder.

Add Anti-virus and firewall exceptions

The application files that may require exceptions are:

• Bethesda.net_launcher: C:\Program Files (x86)\ZenimaxOnline\Launcher
• ESO.exe: C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online\game\client\eso.exe
• Steam.exe: C:\Program Files (x86)\Steam\steam.exe

For some anti-virus programs you may need to add entire folders as exceptions.

• C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\
• C:\Program Files (x86)\Steam\

Repair through launcher

To run a repair through the launcher:

1. Start The Elder Scrolls Online launcher.
2. Click on Game Option on top of the News section, and click on the option for Repair.
3. Allow the launcher to examine all the files for the game. This will take some time.
4. If any files are found to have problems, the launcher will re-download those files.

Run launcher and game as an administrator

1. Right-click on the game Launcher and select Properties.
2. Navigate to the Compatibility tab.
3. Check the box that says Run as Administrator.
4. Click Apply and then OK.
5. Repeat these steps for ESO.exe, located in C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\Game\Client (by default).

Please let us know if any of these steps stops the disconnection. If not, you can contact customer support to start a ticket.

Rispat

ZOS_BillE wrote: »

@Rispat

Here are a few troubleshooting steps you can try that may help resolve getting disconnected when loading a second character.

Remove any mods or add-ons

To completely remove add-ons, you should perform the following steps:

PC:

1. Go to the "Elder Scrolls Online" folder in My Documents.
2. Open the "live" folder (NA megaserver) or "liveeu" (EU megaserver).
3. Remove all files from the "AddOns" folder.
4. Remove all files from the "SavedVariables" folder.
5. Remove AddOnSettings.txt from the "live" folder.

Add Anti-virus and firewall exceptions

The application files that may require exceptions are:

• Bethesda.net_launcher: C:\Program Files (x86)\ZenimaxOnline\Launcher
• ESO.exe: C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online\game\client\eso.exe
• Steam.exe: C:\Program Files (x86)\Steam\steam.exe

For some anti-virus programs you may need to add entire folders as exceptions.

• C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\
• C:\Program Files (x86)\Steam\

Repair through launcher

To run a repair through the launcher:

1. Start The Elder Scrolls Online launcher.
2. Click on Game Option on top of the News section, and click on the option for Repair.
3. Allow the launcher to examine all the files for the game. This will take some time.
4. If any files are found to have problems, the launcher will re-download those files.

Run launcher and game as an administrator

1. Right-click on the game Launcher and select Properties.
2. Navigate to the Compatibility tab.
3. Check the box that says Run as Administrator.
4. Click Apply and then OK.
5. Repeat these steps for ESO.exe, located in C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\Game\Client (by default).

Please let us know if any of these steps stops the disconnection. If not, you can contact customer support to start a ticket.

Yes, i made that steps before U posted that.
This problem not only existing on my current PC, addon-setup or internet connection.

ZOS_Bill

@Rispat

If you've already went through the troubleshooting above, you should open a ticket with customer support to investigate this further. You can post your ticket number here if you need help checking on it's status.