Maintenance for the week of April 27:
· [COMPLETE] EU megaservers for maintenance – April 27, 2:00 UTC (April 26, 10:00PM EDT) - April 27, 16:00 UTC (12:00PM EDT)
· [COMPLETE] NA megaservers for maintenance – April 27, 3:00AM EDT (7:00 UTC) - 5:00PM EDT (21:00 UTC)
· [COMPLETE] EU megaservers for maintenance – April 27, 2:00 UTC (April 26, 10:00PM EDT) - April 27, 16:00 UTC (12:00PM EDT)
· [COMPLETE] NA megaservers for maintenance – April 27, 3:00AM EDT (7:00 UTC) - 5:00PM EDT (21:00 UTC)
Who can help?
the'Doctor
✭✭
Hi, continued…
The purchase of the 180 day ESO PLUS renewal on 4 accounts without a hitch, And multi account crowns purchases in a timely manner is the problem! THIS problem has persisted for 2 ½ years.
The Customer Complaint Department does not have the tools to find, see, or share the problem to an AUTHORITY who can take OWNERSHIP of this until it is found and addressed.
This is a HIGHER level – Issue, so the security, fraud, and billing programers should be looking into this. My Credit Union is.
I have budgeted $XXX per month to continue your support…Please do not just drop the issue until it happens again>>>>
This must be forwarded on to Rich Lambert, Gena and Phill, we were at PAX NW with them … I think that they might still care …
James
Current ticket:
Question Subject: failing to recur / no request getting to bank
Question Reference # 180403-002455
Date Created: 04/03/2018 07:43 PM
Started this year with ticket:
Question Subject: Customer Service Ticket
Question Reference # 180108-001651
Date Created: 01/08/2018 01:41 PM
Date Last Updated: 01/08/2018 02:14 PM
The purchase of the 180 day ESO PLUS renewal on 4 accounts without a hitch, And multi account crowns purchases in a timely manner is the problem! THIS problem has persisted for 2 ½ years.
The Customer Complaint Department does not have the tools to find, see, or share the problem to an AUTHORITY who can take OWNERSHIP of this until it is found and addressed.
This is a HIGHER level – Issue, so the security, fraud, and billing programers should be looking into this. My Credit Union is.
I have budgeted $XXX per month to continue your support…Please do not just drop the issue until it happens again>>>>
This must be forwarded on to Rich Lambert, Gena and Phill, we were at PAX NW with them … I think that they might still care …
James
Current ticket:
Question Subject: failing to recur / no request getting to bank
Question Reference # 180403-002455
Date Created: 04/03/2018 07:43 PM
Started this year with ticket:
Question Subject: Customer Service Ticket
Question Reference # 180108-001651
Date Created: 01/08/2018 01:41 PM
Date Last Updated: 01/08/2018 02:14 PM
Travel'n Man ~ made a lot of stops
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