Good evening:
I've done the run with ZOS's CSRs for the last 5 weeks, without any degree of success in diagnosing why it's happening, and how to fix it. The issue:
Since about the 3rd week of March, I've been increasingly unable to successfully "port" to many of my houses. Specifically, houses that appear decorated/furnished to some great degree (Linchal, Pinnacle, the Vulkhel Guard apartment, Snugpod, etc). If I'm on team and on comms with someone, they tell me that as soon as I port to my destination house (where I have the houses' load screen displayed and the Ouroboros wheel turning), I disonnect immediately from game. It takes the game about a minute for it to finally stop loading and return this error:
"Unable to connect to game server. Please make sure you have a valid internet connection."
I can then login to that toon, and it will have never made it to my house, instead staying in the previous zone. Part of the problem here is sporadic but increasing frequency. Last week, I was able to enter one of the problem homes (Pariah's Pinnacle) working on an arena for a few hours, I tried to port to one of my other houses - it failed - but at the login screen, it shows me at the previous house. If it is MY house, I am now UNABLE to log that toon in at all! It just shows the loading screen from the character selection menu, but never loads or times out, requiring an EXE kill process. (I had to ask a CSR to remotely move that toon to a starting zone to permit login once again).
The problem seems increasing in frequency and occurrence. I thought it was unique to my main (knows all recipes, motifs, has read all books, etc), but the last week my other master craft toons are starting to show instability in housing access as well. Relatively bare toons seem unimpeded.
What I've done to test thus far:
1. Removed all addons, rebooted PC, ran driver updates, updated/rebooted router, set port forwarding as directed by the CSRs for ESO access, checked my AV that the program tree was excluded.
2. Run a fresh install on my Macbook Pro, no addons. Same behavior.
3. At first I thought it might have been related to furniture items I had in inventory, so I purged those. Worked early on, but not for about a month now.
4. Tried other peoples' houses with varying levels of furniture quantity, and have been unable to reproduce this on a house other than mine.
The CSRs I worked with the most (Nick, Jayme) suggested I submit bug details via /bug, but also to mirror it here to allow for greater text inclusion as well as a communal eye.
I'm at a loss here, and being unable to access my houses right now cost me an arena contest.
I could really use some help here, hopefully from ZOS taking a look behind-scenes to see what could possibly be triggering my immediate disconnection while my loading screen churns.
"Remember. You chose this death." - Lucifer