So let me put this straight...

red_emu

We have another maintenance. 3rd one this week and I am for one happy to see it. Last patch has broken something, which happens with technology. Lots of people were unable o log in, getting stuck on character load, having poor performance, lag in cyrodiil, ping spikes etc etc. And lots of those people have made their feelings known on the fortums. So what does ZOS do? They get on it! They take servers offline to investigate the problem and fix it. How do you test if it's been fixed? Well you have to get the servers back online and let let's say half a million players test it. Still broken? ZOS is listening to your feedback and has tried to fix it again and again with the enormous player base testing it in between. Would you call that bad customer service? No. It's the complete opposite.

ZOS is listening to your feedback and Gina is doing an amazing job of commicating with us. All those people working on fixing the issue? They are real people too and you're saying some really hurtful stuff.

I for one welcome as many maintenances as it takes. Imagine they just left it till next Monday? So many players are having problems just accessing the game right now. Imagine how bad it would get over the weekend?! Would you rather wait on loading screen till next Monday or have a few hours of downtime, so that you can play all weekend at prime time?

Blackbird_V

Well so far as Gina said they've fixed everything their end. Right now, it's down to the company that owns the server. Today's maintenance is database-related, which imo should've been done ASAP, unless it's something non-important.


Idc how many maintenances it takes. If it get fixed then it's worth it in the long-run. People just are self-entitled wannabe braggarts.

Chilly-McFreeze

That they need 3 maints a week to fix something they broke themself with their last Patch is nothing to be happy about. It only shows the Level of skill they have in repairing their own product. Also, an „we know and are on it“ & „Thank you for your patience“ is far from being transparent or good costumer service. But yes , if we are optimistic and nitpicking it’s great that they try to fix it. Depends on were you set the bar.

E: also there is no garantuee that they work it out this Time. Plus not everybody has the same spare time as you, some people can only play in the morning and have no time in the evening or at the weekend.

xenowarrior92eb17_ESO

u make me want my eso+days back!

Sjizzle

Damn how can somebody say that ZoS is doing good work, ZoS is the best, ZoS is the king, ZoS is the Supreme Leader etc etc wtf guys where on earth are u live ????
just open your eyes this game has the most problem then any other mmo's out here and u say that they are doing good work pfffff...
in any other mmo i have less then 25 ms in ESO i have 90- 100+ ms ......

ak_pvp

This is the 5th one since event started isn't it?

Beardimus

Here here!

They've extended the event for those entitled peeps with FOMO and are clearly experiencing technical difficulties. Considering we are talking a game, that we pay peanuts for in terms of support budget they are doing ok.

It's not about opening your eyes etc etc or blowing smoke its about perspective.

agegarton

Hate to disagree, but I do.

Communication has not been great - actually, we’ve been told that everything was fine several times, usually just before they pull the servers down again. That’s a real shame, because usually communication is better than this. If communication to my clients in my business was this poor, I’d be in real trouble. In time of trouble, you step it up, you don’t run and hide!

Server stability does of course need to be sorted out and if maintenance time fixes that, I welcome it. I don’t welcome several unscheduled maintenance (= quick fixes and restarts). The game has been going a long time now, and server stability has been a growing issue. I’d like a proper fix, and proper comms about what’s going on. After all, I’m (part!) funding all this!

Wreuntzylla

red_emu wrote: »

We have another maintenance. 3rd one this week and I am for one happy to see it. Last patch has broken something, which happens with technology. Lots of people were unable o log in, getting stuck on character load, having poor performance, lag in cyrodiil, ping spikes etc etc. And lots of those people have made their feelings known on the fortums. So what does ZOS do? They get on it! They take servers offline to investigate the problem and fix it. How do you test if it's been fixed? Well you have to get the servers back online and let let's say half a million players test it. Still broken? ZOS is listening to your feedback and has tried to fix it again and again with the enormous player base testing it in between. Would you call that bad customer service? No. It's the complete opposite.

ZOS is listening to your feedback and Gina is doing an amazing job of commicating with us. All those people working on fixing the issue? They are real people too and you're saying some really hurtful stuff.

I for one welcome as many maintenances as it takes. Imagine they just left it till next Monday? So many players are having problems just accessing the game right now. Imagine how bad it would get over the weekend?! Would you rather wait on loading screen till next Monday or have a few hours of downtime, so that you can play all weekend at prime time?

Obvious troll is obvious, 2/10.

Sjizzle

Beardimus wrote: »

Here here!

They've extended the event for those entitled peeps with FOMO and are clearly experiencing technical difficulties. Considering we are talking a game, that we pay peanuts for in terms of support budget they are doing ok.

It's not about opening your eyes etc etc or blowing smoke its about perspective.

loool
in how many mmo's has 4 years old unsolved bugs ? invisible players in group, player stuck in wall, failed to join the group, decline bug when everybody press accept in premade groups u want more ? there are tons of them which one are not and will not be fix by ZoS.....
and with many more bugs coming soon with Summerset chapter

red_emu

Yeah. Maybe if I could please ask one of the moderators to close this thread? I was just gonna point out that we should maybe be a bit more understanding to the people working on the other end, but it just turned into another bashing fest.

And for clarification I don't see ZOS as gods. There is a lot of stuff I disagree with (like the jewelry crafting system being a grind fest amongst other things). All I wanted to point out is that we are a community and people working on the server issues are human too and I think they deserve some respect and a bit of understanding from us.

By no means I am happy to see the maintenance always falling on my days off or when I'm free (since I work very long hours and all weekends) but I'm glad they are trying to sort this out before the weekend, so that even if it's a couple of hours I can actually log in and play when most people play instead of roaming empty Tamriel.

MrWesleyPipes

red_emu wrote: »

We have another maintenance. 3rd one this week and I am for one happy to see it.

glad i read past the first line. started off a little like every other "what another maintenance?" thread. xD

Heka Cain

What's that brown gloop on the end of your nose?

Hetaira

red_emu wrote: »

ZOS is listening to your feedback and Gina is doing an amazing job of commicating with us. All those people working on fixing the issue? They are real people too and you're saying some really hurtful stuff.

How about a comment from them about the coldharbor bug that let NA PC folks buy the coldharbor house for 1 crown for an hour...

...right - they haven't responded about that yet. She is totally on top of communicating things. It's easier when they just delete discussions about them I reckon.

LuckyLuke

Hmmm, this is better than playing some fanciful MMO.

hiymeh

Sjizzle wrote: »

Beardimus wrote: »

Here here!

They've extended the event for those entitled peeps with FOMO and are clearly experiencing technical difficulties. Considering we are talking a game, that we pay peanuts for in terms of support budget they are doing ok.

It's not about opening your eyes etc etc or blowing smoke its about perspective.

loool
in how many mmo's has 4 years old unsolved bugs ? invisible players in group, player stuck in wall, failed to join the group, decline bug when everybody press accept in premade groups u want more ? there are tons of them which one are not and will not be fix by ZoS.....
and with many more bugs coming soon with Summerset chapter

Simple fix, quit playing .

DanteYoda

As someone who can't play every night i think its garbage honestly no other game i've ever played has treated customers this poorly.. And to praise them for extending the event a week will be pointless if we are yet to receive another three or four days of maintenance next week...

Honestly its just poor as...

Eldartar

red_emu wrote: »

We have another maintenance. 3rd one this week and I am for one happy to see it. Last patch has broken something, which happens with technology. Lots of people were unable o log in, getting stuck on character load, having poor performance, lag in cyrodiil, ping spikes etc etc. And lots of those people have made their feelings known on the fortums. So what does ZOS do? They get on it! They take servers offline to investigate the problem and fix it. How do you test if it's been fixed? Well you have to get the servers back online and let let's say half a million players test it. Still broken? ZOS is listening to your feedback and has tried to fix it again and again with the enormous player base testing it in between. Would you call that bad customer service? No. It's the complete opposite.

ZOS is listening to your feedback and Gina is doing an amazing job of commicating with us. All those people working on fixing the issue? They are real people too and you're saying some really hurtful stuff.

I for one welcome as many maintenances as it takes. Imagine they just left it till next Monday? So many players are having problems just accessing the game right now. Imagine how bad it would get over the weekend?! Would you rather wait on loading screen till next Monday or have a few hours of downtime, so that you can play all weekend at prime time?

Kudos to you, well put.

Merlin13KAGL

red_emu wrote: »

ZOS is listening to your feedback and Gina is doing an amazing job of commicating with us. All those people working on fixing the issue? They are real people too and you're saying some really hurtful stuff?

Well, that part's true. Gina is an excellent commicator.

Turelus

Sjizzle wrote: »

Damn how can somebody say that ZoS is doing good work, ZoS is the best, ZoS is the king, ZoS is the Supreme Leader etc etc wtf guys where on earth are u live ????
just open your eyes this game has the most problem then any other mmo's out here and u say that they are doing good work pfffff...
in any other mmo i have less then 25 ms in ESO i have 90- 100+ ms ......

Yet it's good enough we all still play and are passionate enough to complain about it...

NinjaApacHe

red_emu wrote: »

We have another maintenance. 3rd one this week and I am for one happy to see it. Last patch has broken something, which happens with technology. Bla bla bla bla bla bla bla

Some people can have their arse kicked multiple times and still love their persecutor. It is called Stockholm Syndrome. Or fanboy syndrome?

SydneyGrey

They extended the event a week.
People still jump on this thread to complain.
LOL.

DieAlteHexe

NinjaApacHe wrote: »

red_emu wrote: »

We have another maintenance. 3rd one this week and I am for one happy to see it. Last patch has broken something, which happens with technology. Bla bla bla bla bla bla bla

Some people can have their arse kicked multiple times and still love their persecutor. It is called Stockholm Syndrome. Or fanboy syndrome?

Or simply patience.

Chilly-McFreeze

SydneyGrey wrote: »

They extended the event a week.
People still jump on this thread to complain.
LOL.

So you are cool with 5 maintenances in 2 weeks as long as you get some fancy festival rewards? At which point would you say something like „hm, maybe these technical difficulties and interruptions are a bit much“?

NinjaApacHe

DieAlteHexe wrote: »

NinjaApacHe wrote: »

red_emu wrote: »

We have another maintenance. 3rd one this week and I am for one happy to see it. Last patch has broken something, which happens with technology. Bla bla bla bla bla bla bla

Some people can have their arse kicked multiple times and still love their persecutor. It is called Stockholm Syndrome. Or fanboy syndrome?

Or simply patience.

Yes when you have nothing to do during the day you can have a lot of patience. But when you have a job with limited hours to play, and exspecially in the morning, your patience becomes anger. We have at least one morning a week that you can't play (cause muricans have the right to play always so they do maintenance during murican night time), plus you throw out a patch without testing it (or bad testing it) and have a downtime 5 times in 2 weeks?? Major games have european maintenance and american maintenance. Smart thing.

NinjaApacHe

SydneyGrey wrote: »

They extended the event a week.
People still jump on this thread to complain.
LOL.

Really: who gives a ..... about this event? We just would like to play a game that we love (in other case we won't be complaining).

DieAlteHexe

Chilly-McFreeze wrote: »

SydneyGrey wrote: »

They extended the event a week.
People still jump on this thread to complain.
LOL.

So you are cool with 5 maintenances in 2 weeks as long as you get some fancy festival rewards? At which point would you say something like „hm, maybe these technical difficulties and interruptions are a bit much“?

Said that a maint or two back but I also understand that stuff happens. I gumbled a bit but accept that there will be bumpy times and whilst I can't do anything to stop this sort of thing happening, I absolutely can choose how to react and getting pissed off doesn't help.

YMMV

LuckyLuke

Why do you have to love a game to play it. There is so much “love” this game and “love” the makers. You all sound like a bunch of frilled neck lizards lol

Lukav

When they say "Thanks for your understanding and patience". I understand that broken patches simply mean that someone, usually a group, messed something up. And they're paid for it. We as a playerbase become the "testers". Patience is a group of players who understand, often times, simply that we can't do anything about it no matter how much we'd like to. Life moves on.

DieAlteHexe

NinjaApacHe wrote: »

DieAlteHexe wrote: »

NinjaApacHe wrote: »

red_emu wrote: »

We have another maintenance. 3rd one this week and I am for one happy to see it. Last patch has broken something, which happens with technology. Bla bla bla bla bla bla bla

Some people can have their arse kicked multiple times and still love their persecutor. It is called Stockholm Syndrome. Or fanboy syndrome?

Or simply patience.

Yes when you have nothing to do during the day you can have a lot of patience. But when you have a job with limited hours to play, and exspecially in the morning, your patience becomes anger. We have at least one morning a week that you can't play (cause muricans have the right to play always so they do maintenance during murican night time), plus you throw out a patch without testing it (or bad testing it) and have a downtime 5 times in 2 weeks?? Major games have european maintenance and american maintenance. Smart thing.

No. You can have patience whenever you choose to. It's not a race.

I sure hope we never encounter what some MMOs have...DAYS of outage. That really requires patience.

Chilly-McFreeze

DieAlteHexe wrote: »

Chilly-McFreeze wrote: »

SydneyGrey wrote: »

They extended the event a week.
People still jump on this thread to complain.
LOL.

So you are cool with 5 maintenances in 2 weeks as long as you get some fancy festival rewards? At which point would you say something like „hm, maybe these technical difficulties and interruptions are a bit much“?

Said that a maint or two back but I also understand that stuff happens. I gumbled a bit but accept that there will be bumpy times and whilst I can't do anything to stop this sort of thing happening, I absolutely can choose how to react and getting pissed off doesn't help.

YMMV

Sure it doesn’t help to be angry about not being able to use the product I payed for. But there is absolutely no reason to praise ZOS or to ignore the issues.
These issues are ongoing for too long. I don’t want any compensations. I want that this game works.