Server offline notification.

Tyralbin

I think that the notification times of the game going offline need to be increased.

There should be a minimum of at least a 45 minute warning of this happening.

There are many reasons people are not aware or just forget in the heat of the game.

Having a much larger timer notification would go a long way to appeasing people.

How many times have we all seen people complain cause they just started a vet dungeon/raid.

jedtb16_ESO

if you check the forum before you log in you will see the banner at the top of the page...

Tyralbin

I know that because I come here everyday.

What percentage of the games population do the same.

I am thinking of those that don't come here and like I said in my post sometimes in the heat of the game people forget how long it is until time out.

Heka Cain

Ooh 45 mins in which to 4get ensuing maintenance!

Turelus

Is there nothing on the launcher or log in screen? (I'll admit I never looked because I live on the forums).

Ilithyania

Launcher has a maintenace reminder

Theres also a 15 min (i think) warning ingame before servers down.

anitajoneb17_ESO

Ilithyania wrote: »

Launcher has a maintenace reminder
Theres also a 15 min (i think) warning ingame before servers down.

Yes, launcher pops up a reminder. Login screen has an annoucement. At least 12 hours in advance if I remember correctly.
Then there's a 15 minutes warning in the game, then 10 minutes, then 5 minutes, then 1 minute.
That's plenty enough.
How much more hand holding do people need these days ? Just be careful, people.
And if you've forgotten and get caught by surprise, so be it. It's not like it's a nuclear alert where you have to stock up on food for three months. You'll restart your dungeon later, that's all.

Gythral

Isnt there an Addon for that ...

Newton's_bane

Totally agree the warning should come a bit earlier. Planned maintenances are well enough indicated (forums, login screen, bots in discod channels...) but we all now there are some unplanned maintenances like a few days ago.e.g. It's quite annoying doing a vma leaderboard run and getting this message that in 15 min the server is going offline in the middle of the run resulting in a DC just before finishing it and thus not be able to get in the leaderboards with that run.

Nermy

"Tomorrow, April 10 beginning at 6am EDT, we'll be performing maintenance on the PC/Mac European megaserver to address the recent connectivity issues. In order to apply these fixes, we'll need to bring the server offline for an hour or two.

Thanks for your ongoing patience, everyone. "

Yesterday early enough for you?

Raraaku

When I logged on yesterday I received the pop-up reminder about the scheduled EU maintenance. Now I don't know how I feel about them doing it during peak EU hours, but that's off-topic.

anitajoneb17_ESO

Newton's_bane wrote: »

Totally agree the warning should come a bit earlier. Planned maintenances are well enough indicated (forums, login screen, bots in discod channels...) but we all now there are some unplanned maintenances like a few days ago.e.g. It's quite annoying doing a vma leaderboard run and getting this message that in 15 min the server is going offline in the middle of the run resulting in a DC just before finishing it and thus not be able to get in the leaderboards with that run.

All you have to do is check your login screen before starting your VMA run.
If you're not doing that, I'm afraid no notification will ever help you. Even if they put a 45-min notification, you'd ask for a 60-min one, then complain it's not big or noticeable enough, whatever.

Tyralbin

Is it too difficult to understand not everybody comes on the forums or that in the game people forget when they are playing.

Some don't even use launcher to open the game.

These people will have no idea of what is happening.

More communication makes things better.

Or are most of us becoming too selfish to even care about making things better for all.

anitajoneb17_ESO

Tyralbin wrote: »

Is it too difficult to understand not everybody comes on the forums or that in the game people forget when they are playing.

Some don't even use launcher to open the game.

These people will have no idea of what is happening.

More communication makes things better.

Or are most of us becoming too selfish to even care about making things better for all.

Maybe you're too selfish to take responsibility for yourself and want everyone else spammed with intrusive on-screen warnings ?
There is NO WAY of not knowing of a maintenance when logging in (EVEN IF you don't use the launcher. Login screen has a warning too).

Newton's_bane

anitajoneb17_ESO wrote: »

All you have to do is check your login screen before starting your VMA run.
If you're not doing that, I'm afraid no notification will ever help you. Even if they put a 45-min notification, you'd ask for a 60-min one, then complain it's not big or noticeable enough, whatever.

Quite difficult if it is an unanounced maintenance, isn't it? To clarify a bit: it was a server fix or something because campaigns were *** up. After the maintenance kicked in I went to check the forums: ZOS reacted to some people in forums complaining about something wrong in the campaigns and were saying they were looking into it but without announcing they were gonna bring down servers except for the 15 min in advance ingame notification ofc

Nermy

Ok, there was notification!!

"Tomorrow, April 10 beginning at 6am EDT, we'll be performing maintenance on the PC/Mac European megaserver to address the recent connectivity issues. In order to apply these fixes, we'll need to bring the server offline for an hour or two.

Thanks for your ongoing patience, everyone. "

Newton's_bane

Nermy are you answering me? What makes you think I was talking about today if so?

Turelus

Newton's_bane wrote: »

Nermy are you answering me? What makes you think I was talking about today if so?

If you're on about the emergency ones recently then they don't have much time to give advanced notifications because it's an emergency one.
Gina normally posts to say they will take it down (and pins) then they send the server wide message to inform everyone.

Anything they are pre-planning then we do get pretty good information as Nermy said.

Newton's_bane

true true but after the maintenance kicked in I checked the forums as I said and they were talking about fixing the problem already quite some time (+-1-2 hours). A 45 min warning ingame or so would not have been out of the question I think.

anitajoneb17_ESO

Newton's_bane wrote: »

true true but after the maintenance kicked in I checked the forums as I said and they were talking about fixing the problem already quite some time (+-1-2 hours). A 45 min warning ingame or so would not have been out of the question I think.

A 45-min notification (on top of everything else) would not be enough for people who need more than 45 minutes to run their dungeon/trial/vma/keep capture/whatever.
A 60-min notification (on top of everything else) would not be enough for people who need more than 60 minutes to run their dungeon/trial/vma/keep capture/whatever.
and so on...
Are you suggesting we should get spammed every 15 minutes for two hours ? NO. Thank you. NO.

Even then, people who just logged in after the notification without paying attention to the logging screen will start their dungeon and.... complain.

Turelus

anitajoneb17_ESO wrote: »

Newton's_bane wrote: »

true true but after the maintenance kicked in I checked the forums as I said and they were talking about fixing the problem already quite some time (+-1-2 hours). A 45 min warning ingame or so would not have been out of the question I think.

A 45-min notification (on top of everything else) would not be enough for people who need more than 45 minutes to run their dungeon/trial/vma/keep capture/whatever.
A 60-min notification (on top of everything else) would not be enough for people who need more than 60 minutes to run their dungeon/trial/vma/keep capture/whatever.
and so on...
Are you suggesting we should get spammed every 15 minutes for two hours ? NO. Thank you. NO.

Should make it a pop-up box which needs to be clicked to go away as well.
(any old school EVE Online players will remember the joy of those boxes)

Newton's_bane

No I'm not suggesting that, I'm saying that the communication needs to improve. If they already know quite some time in advance they are going to bring the servers down (as was the case with the recent emergency maintenance), they should notify the community in some way, e.g. by a notification in game (no need for spamming, just one clear notification is enough I think). I know that not everyone will be helped like that as you said but it would already help out a great deal of players.

anitajoneb17_ESO

Turelus wrote: »

Should make it a pop-up box which needs to be clicked to go away as well.
(any old school EVE Online players will remember the joy of those boxes)

LoL ! Rakkhat's fighters rejoice !!! Maintenance pop-up screen in the middle of your HM fight !!! :-)

Nermy

Newton's_bane wrote: »

Nermy are you answering me? What makes you think I was talking about today if so?

Nope, wasn't answering you, just the general thread complaining there was no notification today.

anitajoneb17_ESO

Newton's_bane wrote: »

No I'm not suggesting that, I'm saying that the communication needs to improve. If they already know quite some time in advance they are going to bring the servers down (as was the case with the recent emergency maintenance), they should notify the community in some way, e.g. by a notification in game (no need for spamming, just one clear notification is enough I think). I know that not everyone will be helped like that as you said but it would already help out a great deal of players.

There is a notification in game... several, even.
No, really, people who can't manage with what's available now will just never manage. That's all.

Newton's_bane

Ok I give up...

jedtb16_ESO

Newton's_bane wrote: »

Ok I give up...

wise move my friend, wise move...

Guarlet

Tyralbin wrote: »

I think that the notification times of the game going offline need to be increased.

There should be a minimum of at least a 45 minute warning of this happening.

There are many reasons people are not aware or just forget in the heat of the game.

Having a much larger timer notification would go a long way to appeasing people.

How many times have we all seen people complain cause they just started a vet dungeon/raid.

Like people have said... there's plenty of warning, how much more do you want. And for the unplanned maintenances, it's not exactly possible to warn of them days in advance anyway.

Tyralbin

I really do not understand the issue here.

I am only asking for an extension on the in game warning.

I have never asked for more warnings. I did not complain about external warnings just the in game warning.

Just an extension on the initial warning to 45 minutes. There is not much content that only takes 15 minutes.

And I am not going to go back into the reasons why some people may not know or have forgotten.

Oh and the incident Newton was talking about from what I can ascertain from his posts suggests that they knew they were going to take servers down 2 hours before. Notification came only 15 minutes before.

anitajoneb17_ESO

Tyralbin wrote: »

I really do not understand the issue here.

I am only asking for an extension on the in game warning.

I have never asked for more warnings. I did not complain about external warnings just the in game warning.

Just an extension on the initial warning to 45 minutes. There is not much content that only takes 15 minutes.

And I am not going to go back into the reasons why some people may not know or have forgotten.

Oh and the incident Newton was talking about from what I can ascertain from his posts suggests that they knew they were going to take servers down 2 hours before. Notification came only 15 minutes before.

If there's a 45-min notification, people who log in 44 minutes prior to maintenance will not know, will they ? So they'll complain.
Between the people who don't read the forums, those who don't read the pop up on the login screen , and those who don't see the ingame warnings, there's nothing more to be done really.
Between the issues you still don't understand, the explanations that you choose not to take into consideration and the reasons you won't go back into, there's nothing more to explain, really.