Maintenance for the week of November 25:
• [COMPLETE] Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• [COMPLETE] PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• [COMPLETE] Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• [COMPLETE] PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
ZOS Please Help! Charged for ESO Plus but only received crowns...
RABIDxWOLVERINE
✭✭✭✭
Good afternoon, I hope ZOS can help me with this. I unfortunately had to cancel my ESO plus recently as I haven't had time to play and couldn't justify paying for a service I wasn't using. I cancelled a few days before it was set to renew I believe on the 23rd or 24th of March and it was set to renew on the 27th. Yesterday I had a few minutes to login so I did and I noticed that I was given 1500 crowns like my sub had renewed. Upon checking my bank account I saw that 14.99 was taken out on the 27th of March. Upon closer inspection I realized I am not an active ESO plus member even though I paid for it (even though I shouldn't have) and I was given the crowns. Since its already been paid for I don't see in a point of fighting to get the money back but I would like to have the bonuses (ESO Plus) that I paid for. What would be the best way to resolve this issue?
Thanks in advance!
Edited by RABIDxWOLVERINE on April 9, 2018 7:27PM Thanks in advance!
Rhaegar Gregorson, The Ebonheart Centurion - Imperial Dragonknight
RABIDxWOLVERINE - Xbox One, NA, Ebonheart Pact
Loreseekers
BLOOD FOR THE PACT!
RABIDxWOLVERINE - Xbox One, NA, Ebonheart Pact
Loreseekers
BLOOD FOR THE PACT!
0
-
Merlin13KAGL✭✭✭✭✭
✭✭✭✭Changing your thread to a meaningful title will get you faster responses from the Mods.Just because you don't like the way something is doesn't necessarily make it wrong...
Earn it.
IRL'ing for a while for assorted reasons, in forum, and in game.I am neither warm, nor fuzzy...
Probably has checkbox on Customer Service profile that say High Aggro, 99% immunity to BS0 -
NewBlacksmurf✭✭✭✭✭
✭✭✭✭✭Open a ticket this thread will not help you resolve this as it’s been a 3 year issue for ZOS and they’ve made no progress to resolve the ESO Plus issues on Xbox oneEdited by NewBlacksmurf on April 10, 2018 12:38AM-PC (PTS)/Xbox One: NewBlacksmurf
~<{[50]}>~ looks better than *5010 -
RABIDxWOLVERINE✭✭✭✭@NewBlacksmurf How do you create a support ticket? I cant find an option anywhere to create one?
@ZOS_GinaBruno Can you please have someone help me with this issue? Or do I need to do it from in game?Rhaegar Gregorson, The Ebonheart Centurion - Imperial Dragonknight
RABIDxWOLVERINE - Xbox One, NA, Ebonheart Pact
Loreseekers
BLOOD FOR THE PACT!0 -
ZOS_Billadmin@RABIDxWOLVERINE
You can start a support ticket by going https://help.elderscrollsonline.com and selecting "Additional Support" at the bottom of the page. If you have issues starting a ticket please let us know.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0 -
RABIDxWOLVERINE✭✭✭✭@ZOS_BillE Thank you very much, I was able to create a ticket. Have a wonderful day!Rhaegar Gregorson, The Ebonheart Centurion - Imperial Dragonknight
RABIDxWOLVERINE - Xbox One, NA, Ebonheart Pact
Loreseekers
BLOOD FOR THE PACT!0 -
NewBlacksmurf✭✭✭✭✭
✭✭✭✭✭FYI in addition to th above I find it far easier to open a ticket in the game....
https://help.elderscrollsonline.com/app/answers/detail/a_id/29517/~/how-do-i-contact-the-elder-scrolls-online-customer-support-on-consoles?
Console players can contact our Customer Support team either from the in-game Player Menu ([Menu] for Xbox One or [Options] for PlayStation 4)
-PC (PTS)/Xbox One: NewBlacksmurf
~<{[50]}>~ looks better than *5010