Game crashing

Ghost12584

This last week I’ve noticed my game has been crashing multiple times a day. This issue just started for me a couple of days ago. Is anyone else having the same issue or is it just me?

ZOS_Bill

@Ghost12584

If ESO is crashing randomly each day on your Xbox, please go through the troubleshooting below if you've not done so yet.

What do I do if The Elder Scrolls Online is crashing on Xbox One?

Please let us know if these steps help or not with the crashes.

Ghost12584

No, nothing in the article worked. I know it’s not my Xbox one because it only crashes while playing this game. Please fix your game. Its beginning to become unenjoyable to play.

ZOS_Bill

@Ghost12584

One more step that may help is to delete the save data on your Xbox One.

1. From the Xbox Home Menu, navigate to My games & apps.
2. Go to Games.
3. Highlight The Elder Scrolls Online tile and press the [Menu] button of the controller.
4. Select Manage Game. Highlight and select Save Data for the desired user.
5. Select Delete.

If you're still experiencing crashes after doing so, you can contact customer support for further assistance.